Glitches
The app is usually functional but it will randomly log you out with little hope of getting back in. You gotta hope the drivers are nice enough to let you on or else you’re out of luck for traveling. Also will randomly eat your fare even when you’re supposed to have transfer time. It sometimes doesn’t register a day pass, which means you sometimes have to pay more than the day fee because the app doesn’t actually count the fare correctly.
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RIPTA YA OFF!
What up RIPTA? How come I gotta give you five dollars minimum on this goofy application that only works when I remember to charge my phone when you just cost two dollars for a ride. Why do you want so much money??
Why don’t you take credit card like they do in Massachusetts? It seems crazy that I gotta come up with the only kind of exact change money (no Pennie’s!) are you just going to help yourself to all the rest if the only thing I have is a $10 bill. This is crazy.
Why don’t you take credit card like they do in Massachusetts? It seems crazy that I gotta come up with the only kind of exact change money (no Pennie’s!) are you just going to help yourself to all the rest if the only thing I have is a $10 bill. This is crazy.
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Response from developer
Hello, Please reach out to our customer service team https://www.ripta.com/contact-us/. We will be happy to look into your account.
Took My Money - No Ticket
When attempting to add my debit card as a payment method, the app charged my card $1 but "failed to verify" my card information. Tried a second time, same result. I'm $2 down and unable to buy tickets because the app, which has successfully charged my card, has failed to verify that the card it *just charged* exists.
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Response from developer
Hello, Please reach out to our customer service team https://www.ripta.com/contact-us/. We will be happy to look into your account.
Trash
Whoever made this app probably had autism and forgot how apps work
Unnecessary AND bad
This app is required to pay any fares that aren’t in cash. Ok - fine….but there is already an app called transit that most metro transit systems use, heck, even this app references transit. Just let me pay through that instead of having to have yet another app to only pay for your system. Now - the paying part is the worst. Rides cost 2 bucks…can I add 2 dollars to this card? Heck no…5 is the minimum. What if I only take 1 ride? There is an “Other” button for adding value, but you can’t add less than $5. Even if I do a round trip as a visitor, you are stealing a dollar from me. Please, if you are going to allow “Other” as a value - let that value be the amount of a fare.
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Minimum $5 charge is unfriendly to tourists
Bus fare is $2, even a round trip is only $4. Having to register for an account and then $5 minimums is super unfriendly to people from out of town.
B
They need to put a Porto potty near the bus stop you have wet pants
The current Update is having issues with logging in and creating accounts… plus more.
The app will crash anytime you try to sign in. I had an issue as well where I added funds to my card, and they created a completely different virtual card that the funds got added to.. an unusable card. Extremely frustrating, and I’ve been waiting since February 21, 2025 for an update. I currently can’t use the buses since I do not have cash, and this app is broken.
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Response from developer
Hello, Please reach out to our customer service team https://www.ripta.com/contact-us/. We will be happy to look into your account.
It’s, well ok and that’s it
Works well to scan and reload tickets to get onto the bus - sometimes it crashes and I have encountered loading issues but nothing substantial and never when I was boarding the bus so it hasn’t been an issue- an ok app if you don’t want to carry around cards and/or just carry your phone around. Alert for first time users though, always hold the phone below the black line for it to scan, as well as having your phone on full brightness to help it scan easier and get on your way!
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Response from developer
Thank you for your review. We understand that at times, crashes have occurred. This has been documented, and future solutions are being tested.
It’s, well ok and that’s it
Works well to scan and reload tickets to get onto the bus - sometimes it crashes and I have encountered loading issues but nothing substantial and never when I was boarding the bus so it hasn’t been an issue- an ok app if you don’t want to carry around cards and/or just carry your phone around.
Utter garbage
I just want to take a bus. The app needs stupid security questions and scanning a credit card does not work (out of focus).
Error, error, error
What's the point of this app if I can't load money?
Unintelligible
What a terrible app. Utterly unintelligible and dysfunctional. All I want to do is take a bus ride. The app just won’t let me.
Horrible App
I have money on the app that it’s not letting me use. This is the worst app I have ever seen in my life. Please fix it so I can use money that I have loaded onto the card.
Scam
This app charges $4 to ride the 24L yet it’s only $2 if paying with cash onboard.
app does not work
this is my first app review ever. the app does not work. i bought the day pass for $6, and it did not show on my wave card. so i bought it again to see if anything would change. still did not show. yet it still took $12 from my debit card
Scammmm
So I recently lost my phone but before that I had loaded 20$ on my card so when I went to login on my new phone with the same credentials and all they gave me issues signing in for 15 min then I signed in and there was no money on my card soooo yea just carry cash the app is mad slow and be glitching now they stealing money
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Cant add or scan card
Literally just let me give you money so i know i can load it ahead of time
Money thief
I loaded over $100 onto my virtual card but it’s showing a balance of $3. They’re taking money from the good people.
Horrible, 0 stars if I could. You will get stranded
What in God’s name is this? The developer should be ashamed. This is for transportation and daily life, it isn’t a game. It took my money but kept showing zero balance. When I tried to load it again, it said payment failed. Thankfully I had some cash on me to get on the bus (who carried cash anymore?!) because they don’t take credit card. So literally if this is the only cashless way to pay, they should’ve taken greater care developing this app.
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Response from developer
Hello, We are so sorry you experienced this issue. Please reach out to our customer service team via the more section on the app. We will be happy to look into your account.