Update required
When trying to use the MCard app on a bus the apple wallet opens and tried to pay for a ticket. Seems to be no workaround. Would be helpful if the app could you operated from within the wallet.
Incompetent developers.
A mobile bus ticket app that doesn't work when there is a poor data connection is inexcusable. It cost my son money for a ticket already paid for or he's refused travel and misses college.
Please note there is a very common scenario where people have a mobile connection but no data either they have run out or the network is congested. You should recognise this situation with a time out and the open the app as if there was no connection at all. Your website states the app works with no connection for logged in users for up to 5 days. This is not the common user experience given the most common "connection but no data" scenario above.
Please note there is a very common scenario where people have a mobile connection but no data either they have run out or the network is congested. You should recognise this situation with a time out and the open the app as if there was no connection at all. Your website states the app works with no connection for logged in users for up to 5 days. This is not the common user experience given the most common "connection but no data" scenario above.
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Add Apple Pay!!!
No Apple Pay, isn’t very convenient when buying tickets!
A
Every week or so I have to login and when I enter my correct username and password it doesn’t let me login and I have to reset it every time. I’m losing money because you can buy cheaper tickets in bulk on the app but by the time I open the app to use them I can’t login
Fix offline usage.
I get that verifying the tickets are valid and not duplicated or whatever is importance but rather than doing it every time I open the app, please do it once a week or in the background. If I open the so before bus gets here I get flagged as invalid if I wait till the bus arrives half the time I can’t load the ticket quick enough. To make it worse since 3G is gone there are so many more black spots and buses have sped giving free WiFi. I’ve had to walk miles to get signal on some darts, yet almost every day a girl/woman will get on the 576 bus say her phones dead and get a free trip. Like really. Double standards. I’ve paid yet no wonder travel is so expensive.
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Apple pay?
Still no Apple Pay functionality. Even though this is a “new” version. Other bus ticket apps have this functionality,
Also due to slowness in iOS realising that the Wi-Fi has disconnected the tickets can hang on activation. Other bus ticket apps work without connectivity.
Also due to slowness in iOS realising that the Wi-Fi has disconnected the tickets can hang on activation. Other bus ticket apps work without connectivity.
Needs to be faster and top up with Apple Pay
The app is too slow to launch and then activate or open a ticket. This is the primary purpose of this app. Optimising the number of seconds from app launch to QR code being on screen should be the primary goal of the developers behind this app as this can sometimes delay boarding the bus. Also, topping up the wallet needs to use Apple Pay. It’s frustrating to have to find a CVV number when it should be a single step with in-app Apple Pay. Also missing support for American Express.
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What happened?
I changed to this app so I had a better range of buses I could use. Today I opened it and it had been “updated”. Now I can’t use it. Here I am at the stop, and I need my card to enter the CVV code. The card that is linked to ApplePay on this device. The card I don’t carry because I HAVE IT ON MY PHONE. Back to the first app
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Takes a long time to open
Bought a monthly MCard, but quite often the app takes a while to load, or you have to close it down and try multiple times. Which often means holding up the bus or hoping the drivers will let you on and scan afterwards. Nearly been in a position where I’ve had to pay!
Barely updated
You have to try entering your card details over 10 times just to pay for a ticket it rarely works
Tickets only load with perfect signal or if you enable airplane mode
Tickets only work if you have absolutely perfect service or have it disabled. Completely useless, if your ticket doesn’t work you’re let on for free anyway; the money saved by not fixing your app is spent on free tickets for riders.
Functional but Rudimentary
The basic function of buying and scanning tickets is fine but the app overall is very rudimentary, both functionally and visually. The Moovit implementation is very surface level but at least it’s ad free.
I would hope this app will be rebuilt from the ground up or replaced entirely to support full live tracked journey planning and E-tickets when the ‘Weaver Network’ starts to roll out.
I would hope this app will be rebuilt from the ground up or replaced entirely to support full live tracked journey planning and E-tickets when the ‘Weaver Network’ starts to roll out.
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Loading Issues
Offline ticket viewing needs to be added immediately because not all areas in the city centre have access to full service. On multiple occasions now I have been forced to tap on when I have an expensive ticket already purchased because the app does not allow offline viewing. What is the point in spending £70+ on a monthly ticket if I cannot even load it to get home from work? Fix this ASAP because I should not have to spend extra money because the app will not load my ticket in time to get on the bus
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Good
The app does its job. Lags lot though, unfortunately
Awful.
App requires internet connection; something we all know is sparse when travelling. When it does have access to an internet connection it takes a ridiculously long time to load. Would be much better if you could save MCard tickets to your apple wallet
Apple pay?
Still no Apple Pay functionality. Other bus ticket apps have this functionality,
Also due to slowness in iOS realising that the Wi-Fi has disconnected the tickets can hang on activation. Other bus ticket apps work without connectivity.
Also due to slowness in iOS realising that the Wi-Fi has disconnected the tickets can hang on activation. Other bus ticket apps work without connectivity.
Head, meet brick wall
Please just get this app sorted out once and for all, that’s all we who pay to use this thing ask. For weeks now it’s been almost useless, and although I managed to open it this morning without WiFi, surprisingly, lo and behold it’s decided to forget my password!! Why?! If I ever manage to use the tickets I’ve PAID for I will never, ever use it again.
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Terrible app
What’s the point of spending almost £100 on a monthly ticket if the app doesn’t work and I cannot open the card? I’m wasting money on this unreliable app and company, awful service.
It worked before and now it doesn’t even open when I need it.
I never had an issue with this app before and now it doesn’t even open when I need it. It’s always stuck on the loading screen. I don’t want to have to pay a single ticket every time despite paying £74 for a monthly one. Fix this.
Scammers
Had 2 days left of my bus ticket and it’s saying I don’t have one
