Horrible design
The app has quite a few flaws. The issue I find most concerning is the fact that I can’t submit anything through the app when I have an issue with my order.
When you call the building, 9 times out of 10, no one answers. And if I work 30 minutes away from my house, and I decide to grab food on my way back home, then I shouldn’t have to drive 30 minutes back to the McDonald’s I ordered from for them to fix my order all because no one answered the phone and couldn’t just give me a refund. Or if im going on vacation and I grab food on my way through some random city, I shouldn’t have to turn around and delay my trip by another 30 minutes just so they can fix the order.
There should absolutely be an option to report issues on the app. Otherwise, McDonald’s comes off like it’s doing all it can to prevent giving refunds or fixing issues.
An update **
I’m officially deleting the stupidest app from my phone. The McDonald’s app. Their locations are all horrible. I work night shifts. I get off work between 2-5 am. It doesn’t matter WHAT time I get off. McDonald’s ALWAYS has some BS going on with their stupid systems to where they can’t take my order. I’m DONE with ALL the stupid inconveniences. I’d MUCH rather go somewhere else and pay more just to avoid the stupidity of McDonald’s.
When you call the building, 9 times out of 10, no one answers. And if I work 30 minutes away from my house, and I decide to grab food on my way back home, then I shouldn’t have to drive 30 minutes back to the McDonald’s I ordered from for them to fix my order all because no one answered the phone and couldn’t just give me a refund. Or if im going on vacation and I grab food on my way through some random city, I shouldn’t have to turn around and delay my trip by another 30 minutes just so they can fix the order.
There should absolutely be an option to report issues on the app. Otherwise, McDonald’s comes off like it’s doing all it can to prevent giving refunds or fixing issues.
An update **
I’m officially deleting the stupidest app from my phone. The McDonald’s app. Their locations are all horrible. I work night shifts. I get off work between 2-5 am. It doesn’t matter WHAT time I get off. McDonald’s ALWAYS has some BS going on with their stupid systems to where they can’t take my order. I’m DONE with ALL the stupid inconveniences. I’d MUCH rather go somewhere else and pay more just to avoid the stupidity of McDonald’s.
Show more
Best app
This is the best app I’ve used. Super easy.
This App Is TERRIBLE For Delivery
The delivery done through Uber eats is absolutely terrible. There have been multiple occasions where I’ve had to wait over an hour just to get a delivery driver assigned and McDonald’s refuses to understand that there’s an issue either with Uber eats or whatever it is that they’re using as a delivery service. If you’re going to be offering delivery as a service, you need to make sure that you guys can fill that promise. If you can’t fill delivery as a promise, then you shouldn’t offer delivery as an option. It should not take someone over two hours to try and get food just for them then having an order due to the delivery system on this app being the worst out of any app out there. I would recommend people stay away from this app and not even bother downloading it. It’ll save you a lot of headache.
There AI chat system is also the worst you tell it your issue and it repeats the same thing six times. And a lot of their customer service representatives are just so quick to end the chat after asking you to explain what’s going on. I have never had a good service with this McDonald’s app and quite frankly this was the last straw and I’m not using this app anymore.
I recommend everyone to stay clear this app. It is the worst app possible for food out of the App Store.
There AI chat system is also the worst you tell it your issue and it repeats the same thing six times. And a lot of their customer service representatives are just so quick to end the chat after asking you to explain what’s going on. I have never had a good service with this McDonald’s app and quite frankly this was the last straw and I’m not using this app anymore.
I recommend everyone to stay clear this app. It is the worst app possible for food out of the App Store.
Show more
Not able to use gift cards
The app would be a 4 easily, but the inability to use gift cards to pay for my orders is just backwards.
good
good
