It keeps bugging out
Horrible app and customer service takes soooo long to fix the software. I’ve had points erased, altered, and rejected because of this app which I never got back btw. JUST LET A BIG BACK EAT😩😩
Terrible app
Terrible. Takes forever to load and never works half the time and the monopoly game is a scam just to make you buy food they don’t never even have anything outside of a free sandwich that you win none of the Chance cards ever have any kind of prizes it’s a scam
Problematic
Coupons, items and stores randomly become unavailable. There is no way to request support or report any issues with your order. Can’t even request a refund if your order was stolen.
Nothing loads
Can’t order because nothing will load
Too much tracking
The app needs to stop tracking you once your order is completed. It’s still tracking me over 2 hours later without me doing anything.
Seems more like surveillance than trying to be helpful.
Seems more like surveillance than trying to be helpful.
Stores always closed?
Since updating the app, every location around me is listed as closed even though I can go to the locations themselves and order just fine. Annoying issue to have, especially if I want to redeem points through the app.
App is horribly made
App will randomly just decide to not process an order at all. App also sometimes decides it doesn’t want to show locations at all. Sometimes I’ll try to make an order for pickup and when I pay it just bugs out and refreshes the screen without actually accepting payment or processing the order. The actual location isn’t even closed, the app is just garbage.
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Wrong direction
The app is being nerfed more and more away from the favor of repeat customers my experience with this app was so bad that I lost my desire to eat at McDonald’s
Hit or Miss
Using the App and Points is a Gamble. Basically, order on the app and if you don’t get something you paid for, McDonald’s has absolved themselves by stating call Uber Eats or DoorDash. Used reward points for a free item and didn’t get it? Too bad. Since currency wasn’t exchanged, Uber Eats and DoorDash won’t resolve. You’ve lost the points. Good old McDonald’s giving false points they don’t plan to let you use. When food does arrive, it’s quick and decent at least.
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Bring back easy view for points expiration
Now it is super hard to figure out when amount of points expire. Used to be cleaner and simpler and more noticable.
Stopped working.
Read the headline. No location service. Can’t do pick up. No rewards listings.
Bad
Never lets me sign in or sign up even if i uninstall and install again it dont work
Never works
I got points to use and I can never get to them or the order button
Terrible staff
It’s inside a busy Pilot truck stop, where drivers are trying to fuel and get back on the road. I waited 28 minutes, even though there were nine employees working that I could see along with two in the dining area on their phones with one hitting a THC pen INSIDE, all a certain race. Service was extremely rude. I personally heard an employee tell a co-worker, she shouldn’t have to be here because she was called in, (braids almost touching her shoulders) and used profanity loudly enough for all the customers to hear, which was uncalled for and uncomfortable. My order was also wrong of course. As you’d guess, no one got in any hurry what so ever, and the girl that used profanity loud enough for the whole dining room to hear, got an attitude with the manager when she called her aside to explain she wore the wrong shoes. To be clear it’s NOT me making race an issue here, it was clearly made that way as soon as I walked up. I understand you hate your job, but get another job if you can hold it together for your shift and can’t help to act that way. You’re providing a service and I refuse to lower my expectations just because you hate white people. Yes the manager was the only white person besides myself. The girl that took my order mumbled so bad I had to ask her to speak up, then OF COURSE she also gave me attitude (extremely obese lighted skinned, giant hair). Go home and live off the government or something before you come and make a legendary place terrible. This happened at the McDonald’s on the Cass/White exit across from the TA truck stop considered Cartersville. The one inside the Pilot truck station.
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Updates
The app updates so often it’s hard to get it going before I order
Offers are shown but missing at checkout
Offers are shown but missing at checkout
Error inputting receipts
When I add a receipts to earn points the app will not accept the submission due to an error of it being submitted already or max limited being met for the month. I have not added anything so I cannot earn points.
App doesn’t work
App used to work fine but now with an update, it cannot find any locations whenever I try to order
Does fully load
Doesn’t load the menu or rewards info. Gets stuck.
No way to report a problem within the app?
No way to report a problem within the app?
Came back. Same issue.
Fix your damn app. When users exit and come back after order, your app would freeze and not allow any input. This has happened to me more than once.
