Great app, but if something goes wrong…
If something goes wrong, like the app decides to send your order to a Sonic a hundred miles away, there is no easy fix. You’ll have to call the corporate help line and wait on hold to get anything done. I work all over and the app likes to default to somewhere I’ve been, not where I am. No, I’m not trying to order food for a Sonic a hundred miles away.
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Worst App
This app never works and it sucks because I never can get my discount on drinks. This app used to be good but what is an app if you cannot pay on there. I am about to stop going to Sonic because of this.
Bad service
I had over 2000 points and could never use them overtime I would try to use them it would tell me I had to purchase something so I never got to use them and now there gone so I deleted the app and as far as I’m concerned I’ll never eat from sonic again
Impossible to get refund
Ice cream machine seems to always be broken. It doesn’t notify you anywhere that the store you are ordering at doesn’t have ice cream. Then It’s impossible to get any refund of any sort neither in the app or in person. I got jipped 2 times on my birthday ordering on the app. Thinking that the only other sonic in town probably has ice cream and then…. no. Of course not. I lost 40$ on ice cream I never got on my birthday.
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Another update, a new issue
There are actually several things that are finally really good in the app (location finder) but it’s actually pretty funny how every time one thing gets fixed something else breaks. When trying to apply the half off drink deal, and you are trying to choose your drink, you now literally have to scroll through every single drink Sonic offers to find the one you want. And there is no rhyme or reason to how it is sorted. It’s not by size, it’s not by size of drink, it’s almost like someone said make it the most random sore order you can think of. there have been several times that I’ve just skipped the deal because I was scrolling for so long looking for my drink.
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