Help
I redeem my rewards and then they just go away and I don’t get my food. I’ve lost thousands of points because of this and I’ve never gotten anything for free. I eat sonic all the time.
Not good
The food is never hot or fresh and you can ask for ketchup and get nothing
Review
I love the app great deals and rewards definitely recommend and easy to navigate
Mediocre, Limited, and Behind the Competition
Sonic’s app is mediocre at best, and it shows in almost every part of the user experience. For a brand that markets convenience and customization, the app feels surprisingly limited, outdated, and disconnected from how customers actually use Sonic.
The biggest frustration is how restricted the app is when it comes to modifying fountain drinks and meal combos. Sonic is known for its drink combinations and mix‑ins, yet the app barely supports the customization options you can get in person. It defeats the purpose of mobile ordering when you still have to verbally correct your order at the stall.
Another major issue: the app is consistently more expensive than ordering at the actual Sonic location. When a mobile app charges more than the drive‑in, it discourages customers from using it at all. A digital platform should offer convenience and value — not markups.
You can only earn points through the app, not when you pull up and press the button at the stall. That means loyal customers who visit regularly but prefer ordering the traditional Sonic way get zero credit for their purchases. It’s a rewards system that doesn’t reward real behavior.
Missing Happy Hour & Drink Stop Deals
The app doesn’t honor Happy Hour or Morning Drink Stop pricing. These deals are a core part of Sonic’s brand identity, yet the app ignores them entirely. If the app can’t replicate the in‑person value, customers won’t adopt it.
The biggest frustration is how restricted the app is when it comes to modifying fountain drinks and meal combos. Sonic is known for its drink combinations and mix‑ins, yet the app barely supports the customization options you can get in person. It defeats the purpose of mobile ordering when you still have to verbally correct your order at the stall.
Another major issue: the app is consistently more expensive than ordering at the actual Sonic location. When a mobile app charges more than the drive‑in, it discourages customers from using it at all. A digital platform should offer convenience and value — not markups.
You can only earn points through the app, not when you pull up and press the button at the stall. That means loyal customers who visit regularly but prefer ordering the traditional Sonic way get zero credit for their purchases. It’s a rewards system that doesn’t reward real behavior.
Missing Happy Hour & Drink Stop Deals
The app doesn’t honor Happy Hour or Morning Drink Stop pricing. These deals are a core part of Sonic’s brand identity, yet the app ignores them entirely. If the app can’t replicate the in‑person value, customers won’t adopt it.
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add support to your app
you should not make people who have an issue go download doordash and make an account to deal with it. you need a way to contact support through the sonic app and deal with it yourself instead of passing it off to another app and making customers jump through hoops because you’re too incompetent to deliver what people pay for.
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