SONIC Drive User Reviews

Customer Experience

Positive experience18.5% of reviews
Neutral8.7% of reviews
Negative experience72.8% of reviews

~ Based on 2,035 written reviews from the US App Store.

What users say

Is SONIC Drive Safe?

SONIC Drive-In - Order Online appears safe based on user ratings. AppsHunter Safety Score for SONIC Drive is 98/100.

This assessment is based on 2,627,000 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.5% of ratings point to a safe experience
1.5% of ratings suggest some concerns
1.1% of ratings point to a risky experience

~ Based on 2,627,000 App Store ratings for SONIC Drive.

Is SONIC Drive Legit?

SONIC Drive-In - Order Online appears to be a legitimate app. AppsHunter Legitimacy Score for SONIC Drive is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

#GoodBurgers

#Greatestburgers in town

Doesn’t work!

The app doesn’t work, you can go through and get everything in your cart and then when you go to checkout “technical difficulties” waste of time and I can’t use my rewards or points!

Trash

Do not download. Avoid sonic. The app is junk. Will not let you check in

Fixed some bugs replacing with popup ads and terrible rewards

Terrible UI
Reward usage are a must since drink prices doubled to allow for half off coupon
Can only use one reward at a time but often does a bait and switch and drops the discount during payment process

If it wasn’t for drink prices doubling would never use this all

The best

The different drink mixes are the best and the food is great

Half price slushies

Normally always have the half price slushies and drinks deal which is cool!

Love Sonic but the App needs some updates

I love Sonic & the app is a great start, but I really hope at some point you make it so you can use it through the drive-thru....place your order, scan a QR code at the drive-thru window so that you can get the points for your order. I hope the app continues to improve.

Difficulty using rewards

This has to be one of the worst fast food apps. When you finally get a reward it’s nearly impossible to use it. Tried to use BOGO shake reward and I couldn’t even order the one my daughter wanted because the app would only give me a scroll down menu to choose from. No particular order: large, medium, small, and mini all mixed up together. Very frustrating. Do better and bring back half price drinks!
Show more

1/2 off drink

Would love if I could easily find the 1/2 off drink I’m looking for when clicking on the redeem selection, instead of scrolling through tons of different drinks trying to find the size I am wanting. Why not group all sizes of the specific drink together? Or only have the drinks listed and you can click modify to choose the size you want. Very annoying.
Show more

App never works

This is the most unfriendly app for users. It hasn’t worked in months. I try it several times a week and it always says.” we are experiencing technical difficulties. Please try again later.” I have uninstalled and reinstalled it just never works.

Doesn’t make it faster

I thought it would be faster to order through app but it’s not. Sonic seems to be getting thinner and thinner on number of team members. I remember seeing an army when I was a kid.

Worst app

Worst app with no customer service

EveryDayMustHave

with the Sonic App it’s an everyday must have treat

kay

love it

Sonic Gravy?

What happened to the gravy you would get with the Chicken strips?
We use to eat Sonic atleast once a week.. but stopped because we would always get the chicken strips.. and now no gravy? That’s sad!

My favorite

Sonic will always be my favorite. Y’all serve the best burgers. Our grandkids love the grilled cheese. Of course we love the ice cream also.

Inconsistent

The app hasn’t worked for over a week. It would be OK if there was an option to use the promos at the drive-through.

Not happy

This place use to be amazing. I got a sonic double cheeseburger with everything on it is taste like 1000 island on it can’t mayonnaise and then I got a chili cheese sauce that was supposed to be white chili and we might this place is going away down here every time and I’ve tried to get a refund or a remake and I can’t get a hold of nobody they say it’s in my app. It’s not in my app so I would love to get a remake so we can actually eat our food
Show more

Can't stack gift cards

The fact that your reload won't allow other gift cards it awful.

Personal opinion about the app

I really don’t like that half price drink deal the drinks are never in order. You gotta search through everything to try to find it. It’s all mixed up and secondly it really awesome if Sonic was the first app to give away like a free small combo or something or extra points every time you updated the app to show that you’re still able loyal customer. Just my opinion, but what do I know? Just got eight years of international customer service on my belt but I highly doubt they’ll even read this
Show more