Barely functions
This app just glitches and logs you out every 5 seconds. They seriously need to get this app functioning better
Mid
I’m so thankful to be able to submit my claims with the app and not have to log into a computer. But there are a few things that could make the experience better. When submitting a claim, you have to enter a lot of numbers. If you have to switch to another app to look up the info, this app takes you all the way back to the beginning and clears all the data you’ve entered.
A couple of the items are not intuitive, like the date and the type of service. I get an error message almost every time I enter a claim saying that I didn’t enter the date. For some reason I never see it when I’m entering my data. There are a few more issues, but those are my biggest pain points.
Otherwise, it’s convenient and I’m thankful the app is an option.
A couple of the items are not intuitive, like the date and the type of service. I get an error message almost every time I enter a claim saying that I didn’t enter the date. For some reason I never see it when I’m entering my data. There are a few more issues, but those are my biggest pain points.
Otherwise, it’s convenient and I’m thankful the app is an option.
Show more
User friendly
Mcgriff app is very easy to use. I appreciate that
Simply easy
I love the app for it’s easy to access and track.
Lies
Provide everything stated in letter they send and they deny and won’t let me talk to person who denies claim
App Restart Issue
While fine for the most part, there is this feature or quirk where if you swipe out of the app it completely resets everything like you just opened the app for the first time. This is incredibly frustrating when trying to reimburse myself and I have to reference invoices/documents on other apps and then I have to start all over. Similar apps do not have this issue/feature and it would be a great quality of life improvement if it were fixed.
Show more
It’s ok
The layout and format hasn’t changed in years, it’s a bit antiquated. Just trying to look for basic information, like Transaction history, it’s not clear where it is. When filling g out a claim it’s not clear what they are asking for. Has much room for improvement.
Editing
Hard to go back and correct if you make a mistake. You have to start all over and cannot just edit
Yuck
The app is not much better than the customer service and the hoops you have to go through to get reimbursed make you want to just forget it altogether. You would think that it was someone else’s money I was accessing, not MY OWN that I am contributing myself!!
Very easy process
We have been using McGriff for years for our flexible benefits claims. All of their processes, including the occasionally necessary call to customer service, are easy and very customer oriented. We have never had any sort or negative experience while interacting with McGriff through the app or over the telephone.
Show more
Such a time saver!
Plz change this 1 thing to get a 5 star rating…
Suggestions: have “End of service” auto populate with date entered for Start of service bc most services start and end on same day. PLZ!!!
AUTO SPELL would be icing on the cake!
Suggestions: have “End of service” auto populate with date entered for Start of service bc most services start and end on same day. PLZ!!!
AUTO SPELL would be icing on the cake!
Easy to use - two thumbs up!
Excellent app
Convenient App
Easy to use
Simple and fast
Highly recommend this app. Very simple, intuitive and easy to use. Saves time.
Great service
5 star service great company
Quick Reimbursement
I learned with McGriff it is better to pay for medical services and then file a claim rather than use the debit card provided. I can claim mileage and reimbursements come quickly.
App is slow and forces me to renter data
The app is slow, logs me out when I have to open my phone camera to snap a receipt after the app opens the camera but camera is black, no image. Now I get to renter the data again on a slow app
Also when I enter a date of service, default the end date to the same day. Majority of receipts are for a single day.
Speed up the balance fetch that occurs after each submission.
Also when I enter a date of service, default the end date to the same day. Majority of receipts are for a single day.
Speed up the balance fetch that occurs after each submission.
Show more
Waste of time
Only some things work on the app. They only ask for receipts when it’s not at a retail location like Walgreens and always ask when it’s from a hospital or other location that only has qualified services. Phone line is bankers ours and they will put your card on hold even when you have sent them receipts for more money than your whole account!
Show more
McGriff FSA for Truist
Cannot stand this app. Have submitted several claims that have been denied. Called customer service and was never given a reasonable explanation.
Ease of use
Quick filing a claim !
