Customer service is not helpful
The customer service provided is not adequate to resolve the issue. The restaurant was sold out of my meal so I should get the refund of credits PLUS an additional day to use my credits. That is common sense since there is a time limit on using credits and you can only reserve 1 meal per day. I wasted the day on that meal and they won’t do anything to resolve it as simple as extending my subscription 1 day because of an issue. I’ve had friends also in the past who had issues reserving or picking up meals and customer service didn’t help at all. I tried it to give it a chance since the issues they encountered was years ago but the customer service is still just as bad. I wouldn’t recommend this service. They also never responded to my friends who had to waste all their credits in the past because restaurants were closed during the holidays and you can’t get an extension for your meal credits. I also wish we could order more than 1 meal a day if I want to take out family, friends, or coworkers to eat, especially when my credits are expiring.
Show more
Best App Ever
No app has been more useful to me. Saving money (a lot) is just the start. Before meal pal I would always be in a lunch rut. It diversifies my diet and I eat much healthier. It gets me to explore more of the area providing exercise as a result. It saves time by avoiding have to stand on line. It avoids my having to make hard decisions about lunch and where to go. It avoids me having to make decisions when I get to the restaurant. It greatly simplifies lunch. The key is being in an area where there are a lot of participating restaurants. Where I live it’s a MealPal desert. But Not where I work.
Show more
Poor app
Aggressive in-app prompts and rigid feedback loops before unlocking functionality.
Have to pay first before knowing what I can get
I wanted to give it a try and see what is available in my area. But I have to pay first before?
Terrible communication on rollover
Says that there is rollover on plan but not on hold list 50$ because of this I am quite sad
Awful application - they steal your money
So I started using this app as it was recommend by a few friends. At first, it was great. Getting good food at a discounted price. Then, I begin to realize that if you don’t use all the credits you purchase, you loose them every month and they don’t roll over. Also, after being frustrated with this, I decide I want to contact customer service, well, that is non-existent. So I freeze the account and continue contacting their customer service which merely says feedback.
Awful, awful, awful. After freezing the account because I didn’t know what else to do. They wait two months and charge me again. These people just want to steal your money. Don’t bother!!
Awful, awful, awful. After freezing the account because I didn’t know what else to do. They wait two months and charge me again. These people just want to steal your money. Don’t bother!!
Show more
The walk time estimates are wrong
Ive been a customer for years and it’s a pretty great app. There are some things.
Three minutes timer has become a kind of an annoying reminder about someone print somewhere.
The walking time estimates are almost all wrong in the range of 30-100% the time it will say on Google Maps. Seems like that should be an easy fix. I’ve told them directly but nothing seemed to change.
It’s a reasonably priced plan for a big variety of choices depending where in the area you are and how many fast casual restaurants you’re near or willing to walk.
Not enough vegetarian options. Menu choice rotation could be a little bigger at a lot of the restaurants. Similarly priced options on the menu and stuff. Some places will allow for minor alterations like leaving out red onions…
No warning for when your favorite place goes out of business. Not sure what can be done about that though.
Customer service is pretty nice.
Three minutes timer has become a kind of an annoying reminder about someone print somewhere.
The walking time estimates are almost all wrong in the range of 30-100% the time it will say on Google Maps. Seems like that should be an easy fix. I’ve told them directly but nothing seemed to change.
It’s a reasonably priced plan for a big variety of choices depending where in the area you are and how many fast casual restaurants you’re near or willing to walk.
Not enough vegetarian options. Menu choice rotation could be a little bigger at a lot of the restaurants. Similarly priced options on the menu and stuff. Some places will allow for minor alterations like leaving out red onions…
No warning for when your favorite place goes out of business. Not sure what can be done about that though.
Customer service is pretty nice.
Show more
Can’t pay
Is mealpal still in business? I tried to purchase a plan on desktop website and App, but both time were failed due to unknown issue.
allow us to sign up
i can’t sign up on ios, it won’t let me enter my email address or postal code. iphone 14
Worst sign up and sign in process
This app has the worst sign up and sign in procedure. You can’t see the restaurants and meals before you paying. You are literally signing up for surprise.
Refund / credits concern
I’ve been a MealPal user for over 6 years. I proactively reached out because I would be out of the country and had over 200 credits. At first, I was offered a ~$120 refund, but later communication led me to believe placing my account on hold would preserve my credits.
Now I’m being told I can only keep 120 credits or get a much smaller refund (~$44), which feels unfair given I tried to handle this responsibly. I hope MealPal can improve how they handle situations like this for long-term users.
Now I’m being told I can only keep 120 credits or get a much smaller refund (~$44), which feels unfair given I tried to handle this responsibly. I hope MealPal can improve how they handle situations like this for long-term users.
Show more
Can’t login
Can’t login, system keeps freezing
Quality and quantity
Very satisfaced of the Quálitas and quantity
Cheap and Easy
Cheaper than original pricing and easy to locate as well
Deceptive app with limited offerings
Can’t see options before subscribing, not great offerings, can’t modify selection. Would not recommend.
Money grab??
Can’t even take a look at the app to see the quantity/quality of restaurants in my area. I would LOVE to purchase, but I’m not going to blindly do so without even a list to see
Constantly Nickel & Diming
This company must only be surviving based on all the extra hidden costs and constant changing rules of their credit system.
A scam that wipes out your credit with no reason
Do not sign up for MealPal. When you pause the app if you need traveling, the app will just wipe out all of your existing credits and do not agree to restore it. They just hope to get as much money as possible from you. The collaborated restaurants aren’t providing the best share of the meal either ( not fresh or normal size.)
Show more
I PROMISE it’s not worth it; it’s entirely based on deception
I use meal pal for a few months last year, I tried giving it a second try for a few months this year.
The full conclusion is that it is truly not worth it
For one, you save around maybe two dollars per meal. You have no choice in what the meal you’re getting is, and can make no modifications or customizations to it. Don’t like tomatoes? Too bad, you’re getting raw tomatoes in it. You have a dietary restriction or an allergy? Too bad, get the predetermined meal or don’t eat.
You don’t get to see the locations of what places participate in meal pal until you pay the subscription. And if you’re in an area that doesn’t have a lot of options, too bad. You’re screwed, get ready for some long walks. As someone who lives in an area that has a number of options, it’s still inconvenient, because you have strict time frames that you have to place, cancel, and pick up the order by. There’s a very little room to change your mind.
This company relies on swindling people through deception – the meal pal credits that you have do not equate to a dollar. Each credit costs a dollar to two dollars per credit, depending on what plan you select. They purposely do it so that it looks like you’re getting such a better deal, but you really aren’t.
I’ve had meal pal tell me I’m saving 20% on a meal (which still comes out to maybe two or three dollars max, if that is to be trusted) and then I’ve gone to the location, gotten the meal, and saw on the menu that it actually would’ve been cheaper without meal pal.
They’re also very sneaky with the subscription renewals – if you pause or cancel your subscription, you lose the credits that you have on your account. If you downgrade your plan, and have more credits left over in your current subscription then the new one holds by time the subscription renews, you’ll lose those too. You can’t use meal pals on the weekends, so even if you have “two days left” of your subscription before it automatically renews (whether you used up all the credits or not, it automatically renews at the same time each month, or once you hit 10 credits, to perpetually keep you trapped with them), no you actually don’t. There’s no way for you to use those credits. And don’t even dream about picking up two meals in one day to try to use up those credits, they don’t allow that
This has been such a regret subscription of mine - save your money, pay the extra two dollars for a meal that you’d actually choose and enjoy eating, that won’t take up your entire lunch break to get to. Don’t fall into the cycle of being trapped with them like I have, I’ve been wanting to get out but have been unable to because of the pileup of credits, I regret ever giving it a second try.
The full conclusion is that it is truly not worth it
For one, you save around maybe two dollars per meal. You have no choice in what the meal you’re getting is, and can make no modifications or customizations to it. Don’t like tomatoes? Too bad, you’re getting raw tomatoes in it. You have a dietary restriction or an allergy? Too bad, get the predetermined meal or don’t eat.
You don’t get to see the locations of what places participate in meal pal until you pay the subscription. And if you’re in an area that doesn’t have a lot of options, too bad. You’re screwed, get ready for some long walks. As someone who lives in an area that has a number of options, it’s still inconvenient, because you have strict time frames that you have to place, cancel, and pick up the order by. There’s a very little room to change your mind.
This company relies on swindling people through deception – the meal pal credits that you have do not equate to a dollar. Each credit costs a dollar to two dollars per credit, depending on what plan you select. They purposely do it so that it looks like you’re getting such a better deal, but you really aren’t.
I’ve had meal pal tell me I’m saving 20% on a meal (which still comes out to maybe two or three dollars max, if that is to be trusted) and then I’ve gone to the location, gotten the meal, and saw on the menu that it actually would’ve been cheaper without meal pal.
They’re also very sneaky with the subscription renewals – if you pause or cancel your subscription, you lose the credits that you have on your account. If you downgrade your plan, and have more credits left over in your current subscription then the new one holds by time the subscription renews, you’ll lose those too. You can’t use meal pals on the weekends, so even if you have “two days left” of your subscription before it automatically renews (whether you used up all the credits or not, it automatically renews at the same time each month, or once you hit 10 credits, to perpetually keep you trapped with them), no you actually don’t. There’s no way for you to use those credits. And don’t even dream about picking up two meals in one day to try to use up those credits, they don’t allow that
This has been such a regret subscription of mine - save your money, pay the extra two dollars for a meal that you’d actually choose and enjoy eating, that won’t take up your entire lunch break to get to. Don’t fall into the cycle of being trapped with them like I have, I’ve been wanting to get out but have been unable to because of the pileup of credits, I regret ever giving it a second try.
Show more
Scammy
Tried to only to find hidden fees and misleading statements. Can’t customize orders and it’s a bit scammy. Makes more financial sense to buy yourself.
