Poor Medicine delivery
The app has many useful features but the service is very poor. I am residing abroad and order medicines through this app to my aged mother India. Every time either they cancel one of the prescription medicines or deliver less quality saying out of stock. It’s frustrating. Why can’t they order through other pharmacy’s? Is it for their margin they make the customers suffer. If I am given an option to switch out by my insurer, I WILL NOT use this App even though they have better features.
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Worst service provider only rejecting reimbursement
In my experience, Medibuddy provides some of the worst insurance services in India. I would strongly advise people to think carefully before purchasing any insurance through them. My claim reimbursement rate has been 0%. Over the past four years, I have submitted three reimbursement claims, and none of them were approved.
Throughout the process, they repeatedly asked for additional documentation. Even after submitting everything requested, they continued to demand more documents. Eventually, the claims were rejected citing “insufficient documentation.” This pattern makes the entire process extremely frustrating and time-consuming.
In one case, after submitting the claim online, they asked me to manually fill out forms and send them by post to their address, which feels outdated and inconvenient. Additionally, there is no reliable customer support. I tried reaching out by phone multiple times but could not get proper assistance.
Overall, my experience has been very disappointing. The process seems unnecessarily complicated, with repeated documentation requests and little to no support, ultimately leading to rejected claims.
Throughout the process, they repeatedly asked for additional documentation. Even after submitting everything requested, they continued to demand more documents. Eventually, the claims were rejected citing “insufficient documentation.” This pattern makes the entire process extremely frustrating and time-consuming.
In one case, after submitting the claim online, they asked me to manually fill out forms and send them by post to their address, which feels outdated and inconvenient. Additionally, there is no reliable customer support. I tried reaching out by phone multiple times but could not get proper assistance.
Overall, my experience has been very disappointing. The process seems unnecessarily complicated, with repeated documentation requests and little to no support, ultimately leading to rejected claims.
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Response from developer
Dear Medibuddy User, regret for the inconvenience. Please email your contact details to info@mediassist.in as this query is related to Mediassist. Mediassist team will promptly reach out to assist you in finding a resolution.
Fraud
I downloaded this app hoping for a reliable and convenient way to manage prescription refills. While the interface is clean and ordering was initially simple, the actual service delivery is an absolute failure, especially when it matters most.
My critical medication order is now four days late past the promised delivery date. For medicine, this isn't an inconvenience—it's a serious health risk.
What makes this experience truly unacceptable is the complete and utter absence of customer support. There is no number which i can call and discuss the issue. It feels like the moment you place an order, you are left completely stranded with no way to track, cancel, or even get an update on your essential items.
An app dealing with healthcare cannot afford to be this unreliable. If you are relying on this service for urgent or necessary medication, avoid it entirely. The technology is useless if the logistics and human support are non-existent. Zero stars if I could; I only gave one because the app technically loaded.
My critical medication order is now four days late past the promised delivery date. For medicine, this isn't an inconvenience—it's a serious health risk.
What makes this experience truly unacceptable is the complete and utter absence of customer support. There is no number which i can call and discuss the issue. It feels like the moment you place an order, you are left completely stranded with no way to track, cancel, or even get an update on your essential items.
An app dealing with healthcare cannot afford to be this unreliable. If you are relying on this service for urgent or necessary medication, avoid it entirely. The technology is useless if the logistics and human support are non-existent. Zero stars if I could; I only gave one because the app technically loaded.
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Response from developer
Dear Shalaka, We're sorry to hear that you're experiencing issues with our services. Please email us at mbsupport@medibuddy.in with your contact details. Our team will investigate the issue and get back to you as soon as possible. Rest assured, we are committed to resolving your issue in a satisfactory manner. Best Regards Team MediBuddy
Screen without Info
I logged in the profile using Corporate Login. I am trying to place order for Eye Glasses but I am getting blank screen. It is showing the RADIO button to select provider but without Text Image. In the App, I didn’t find any option to report the issue.
Please rectify it asap as I am not able to claim my expenses which have been done.
Please rectify it asap as I am not able to claim my expenses which have been done.
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Helpful in booking vi call
Vaibhavi was quite helpful in setting up the appointment and was comprehensive in her efforts to choose the right package for my parents. Thank you!
