Overall
Yes, the app is glitching. There’s not a whole lot of features to it after using it for a while now I don’t like it as much as I used to. There needs to be an easy way to to look at your claims. There needs to be a lot more information on the dashboard.
Absolute garbage.
This app is straight garbage.
Completely unacceptable from this caliber of importance.
Couldn’t look up a practice to see if it was in network (it is) but when I search retina, it’s coming back Radiation Oncology, only I searched my name of place, not specialty. Went to report the app not working, on the app, and of course, there’s no submit button. Garbage.
Completely unacceptable from this caliber of importance.
Couldn’t look up a practice to see if it was in network (it is) but when I search retina, it’s coming back Radiation Oncology, only I searched my name of place, not specialty. Went to report the app not working, on the app, and of course, there’s no submit button. Garbage.
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Often doesn’t work
Do better, you make plenty of money off the backs of patients to pay for a competent dev team
Does not Function
Can’t even login or use FaceID. App is crashed and goes nowhere.
Good
I like the way I’m being taken care
An unknown error occurred…
It always occurs and keeps occurring. “What is it,” you ask? Nobody knows.
The worst bugged out app
New App is a total failure and completely bugged. It hasn’t worked for the entire month of July. I can’t view anything but a white screen.
Bad service
Really bad service and customer service. They doesn’t pay billing.
They offer service just in one language. Seems like they don’t have much resources to help the patients.
They offer service just in one language. Seems like they don’t have much resources to help the patients.
Can never log in!!!
I’ve reached out to support multiple times and all they have to say to me is the app is bad and to log in on the web browser… the app NEVER lets me log in even after changing my password.
Convenient
I use this app to help me track how much we owe on our doctors’ and hospital bills. I caught a fairly large billing error doing this. It’s very convenient and easy-to-use.
Lthamm
I just need more time to figure all this stuff out
Disappointing
This app is one of the least user-friendly apps I have ever used. Very disappointing.
Worthless
The app has no menu! Can’t do anything with it. Makes me wish I wouldn’t have changed from Aetna. Their app works
Needs updating on some dr’s
You have information on dr’s that are not accurate. For one, I know my primary dr. does not go to one of the hospitals and I even informed you and it’s never been changed. You are still providing inaccurate information.
Doesn’t work
This app doesn’t even load your ID cards. The screen is just blank. And under menu there’s nothing there. This app is basically useless.
Easy an convenient
Great app for a great company. Thanks for keeping me and my family up to date with all our claims.
Need help
I am looking for help tracking food I eat and getting healthy. Can’t afford to pay for an app. Is there any resources available to me through my insurance?
Broken app😓😓
Need help to fix this please, it won’t open, just flashes than closes, this has always worked snd now nothing
Supplemental card
I can’t seem to find the remaining balance on this card on this site. Makes it difficult to gauge future purchases.
Login
Challenging web sites, apps, overly complicated, locking me out, phone system nonsense, then talk to an Expressscripts rep who says I have to call medical mutual. Can’t login.
