Poor UI and clunky flow and orientation.
Navigating through the app for the different theaters and the different movies is significantly clunky. It does not help that you have a really terrible font and this is coming from somebody who works for Adobe. Clean up UI so that it’s smooth and streamlined so that people can find the movie they want and the theatre they want and easily selected or orientation is what it is. Every app is the same but your front end is brutal and hard to navigate quickly with a single finger.
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MegaPass Busted
Horrible update to their app you can’t use your mega passes or use rewards or discounts through the app
Pay more
Welcome to Megaplex, where even if it says you can use your pass tickets on luxury seating you will pay $14 per ticket to see a movie. I’ve supported Megaplex for so long and I’m done. Their new mega pass sucks.
Like the old site better
I’m not a fan of the updated app. I can’t see movies playing tomorrow, only “in future” with no specified date. It’s harder to find all the things: mega passes, points, etc.
Used to be Better
They just keep changing the app and its interface and that keeps bringing in a bunch of new bugs. They’re working on this version and it’s slowly getting better but it’s frustrating how like every six months or so they completely redesign the app and change the mega pass and stuff. At least it’s a ton easier to get refunds now!!! That I will praise them for!
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New update
If I could give it zero I would. After the new update / redesign the app is completely unusable.
Every single aspect of it is a MASSIVE downgrade from what we had previously.
If my town had any other option, I’d be going to a different theater.
Why when I click on coming soon it’s movies 2 years out and nothing coming this current week/month.
Every single aspect of it is a MASSIVE downgrade from what we had previously.
If my town had any other option, I’d be going to a different theater.
Why when I click on coming soon it’s movies 2 years out and nothing coming this current week/month.
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Finicky and Inconsistent
This is probably the most bug-filled app that I use. Despite enabling facial recognition and saving passwords, it constantly forgets my user login. Often, even when I do put my right login in, it won’t allow me into the app. The product selection and purchasing process tends to be very inconsistent. It needs a lot of cleaning up.
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Works, but is a downgrade from the old version.
I use this app frequently as I live near the local Megaplex, love seeing movies, and am a member of the movie club thing they do, so I’m invested in it.
The app itself does its job. I can buy tickets, use my points and ticket credits, order concessions, etc. but in a lot of ways it’s a downgrade from the old version. I’m gonna try briefly give my thoughts (and I hope this is constructive criticism that helps improve the usability of the app).
1. Accounts, points, etc. So I have been randomly logged out several times. Not a big deal, but still annoying. The bigger issue is when I’m spending a lot of money at a theater chain and they’re giving me rewards points, the app doesn’t really give you an easy way to use the points? On the home page, it shows you that you have points, and you can click and see all the things you can use those points for (money off concessions, refills on their refillable drink/popcorn, free tickets, discounts, etc), but there doesn’t seem to be an obvious way to even use them? Why even show them if there’s not an integrated way to use them? I’m sitting on like 6-7 movies worth of free popcorn and drinks worth of points, and the only way I can use them is by asking a cashier in person if I can use them, which completely defeats the purpose of being able to order ahead through the app. Previously before the big update, before checking out, the app would recognize some stuff in my cart was eligible for points usage, would prompt me if I wanted to use those points, and allow me to just click yes or no and change the cost of the checkout as a result. I don’t think this should be that difficult to implement as you already have the app seeing that I have points usable, and what they can be used for. Genuinely a pain point that makes it so much harder to get the benefits of patronizing one local theater chain.
2. This is the bigger one for me. I love going to the movies, and used to use the app as a concise way to see what movies were upcoming, which locations are showing it, etc. Genuinely it’s become so difficult to use the app for this purpose. There’s an obviously split between “now showing” and “coming soon” but the way things are organized is honestly just confusing. Sometimes it’ll show movies that are coming out next week in the “now showing” section, sometimes it doesn’t. And bigger issue than that, the “coming soon” section is a massive mess with no filtering or sorting options at all. It’s a big list of everything upcoming in their database, which includes some smaller movies that usually only get added a week or two before release (I get it though, it makes sense to not be sure if the movie is big enough to justify getting screens and sometimes that decision is sort of last minute), big upcoming movies, a myriad of those one off events and rescreenings of classic movies, and then randomly the biggest movies that are coming out (like the avengers movie secret wars that doesn’t come out til next December is randomly in there??). I understand wanting to have it all, but genuinely their sorting makes no sense. It’s not alphabetical, it’s not by release date, it’s a seemingly random mix. So if I see a trailer for a movie I’m interested in and wanting to see if it’s coming to Megaplex, I have to just scroll a whole list and hope I see it. Movies that are coming in 2-3 weeks are buried behind everything coming at the holiday season. There’s no rhyme or reason to it. Plus, I used to look at the app and see movies that were coming up as a way to discover upcoming movies I hadn’t heard of, and it’s so difficult to do that now.
Genuinely the experience would be ridiculously improved even by the ability to sort the list by release date. Let me just choose to order the list by when stuff is coming out, show everything that hasn’t released yet, then I can get a good picture of what’s upcoming in the next week or two. If you want to take it further, add filters to hide/show those event type things and classic movies reshowings, add a simple search, etc.
I’m a software dev by trade and I understand that sometimes simple things are hard to accomplish, but genuinely these should be relatively simple to implement and would go a LONG way to make the app a better experience. (And if these things are hard to implement then there’s a big problem with the way the datasets are put together to make this work, and that should be addressed).
Does this app work for the simple things like getting tickets and concessions? Yeah. But just a few simple additions that genuinely shouldn’t be a crazy effort to add from my own experience of building similar things would go a long way to making the app easier to use for finding more movies I want to see, using the benefit of patronizing one theater chain, and thereby make it easier for me to spend more money at this theater chain.
The app itself does its job. I can buy tickets, use my points and ticket credits, order concessions, etc. but in a lot of ways it’s a downgrade from the old version. I’m gonna try briefly give my thoughts (and I hope this is constructive criticism that helps improve the usability of the app).
1. Accounts, points, etc. So I have been randomly logged out several times. Not a big deal, but still annoying. The bigger issue is when I’m spending a lot of money at a theater chain and they’re giving me rewards points, the app doesn’t really give you an easy way to use the points? On the home page, it shows you that you have points, and you can click and see all the things you can use those points for (money off concessions, refills on their refillable drink/popcorn, free tickets, discounts, etc), but there doesn’t seem to be an obvious way to even use them? Why even show them if there’s not an integrated way to use them? I’m sitting on like 6-7 movies worth of free popcorn and drinks worth of points, and the only way I can use them is by asking a cashier in person if I can use them, which completely defeats the purpose of being able to order ahead through the app. Previously before the big update, before checking out, the app would recognize some stuff in my cart was eligible for points usage, would prompt me if I wanted to use those points, and allow me to just click yes or no and change the cost of the checkout as a result. I don’t think this should be that difficult to implement as you already have the app seeing that I have points usable, and what they can be used for. Genuinely a pain point that makes it so much harder to get the benefits of patronizing one local theater chain.
2. This is the bigger one for me. I love going to the movies, and used to use the app as a concise way to see what movies were upcoming, which locations are showing it, etc. Genuinely it’s become so difficult to use the app for this purpose. There’s an obviously split between “now showing” and “coming soon” but the way things are organized is honestly just confusing. Sometimes it’ll show movies that are coming out next week in the “now showing” section, sometimes it doesn’t. And bigger issue than that, the “coming soon” section is a massive mess with no filtering or sorting options at all. It’s a big list of everything upcoming in their database, which includes some smaller movies that usually only get added a week or two before release (I get it though, it makes sense to not be sure if the movie is big enough to justify getting screens and sometimes that decision is sort of last minute), big upcoming movies, a myriad of those one off events and rescreenings of classic movies, and then randomly the biggest movies that are coming out (like the avengers movie secret wars that doesn’t come out til next December is randomly in there??). I understand wanting to have it all, but genuinely their sorting makes no sense. It’s not alphabetical, it’s not by release date, it’s a seemingly random mix. So if I see a trailer for a movie I’m interested in and wanting to see if it’s coming to Megaplex, I have to just scroll a whole list and hope I see it. Movies that are coming in 2-3 weeks are buried behind everything coming at the holiday season. There’s no rhyme or reason to it. Plus, I used to look at the app and see movies that were coming up as a way to discover upcoming movies I hadn’t heard of, and it’s so difficult to do that now.
Genuinely the experience would be ridiculously improved even by the ability to sort the list by release date. Let me just choose to order the list by when stuff is coming out, show everything that hasn’t released yet, then I can get a good picture of what’s upcoming in the next week or two. If you want to take it further, add filters to hide/show those event type things and classic movies reshowings, add a simple search, etc.
I’m a software dev by trade and I understand that sometimes simple things are hard to accomplish, but genuinely these should be relatively simple to implement and would go a LONG way to make the app a better experience. (And if these things are hard to implement then there’s a big problem with the way the datasets are put together to make this work, and that should be addressed).
Does this app work for the simple things like getting tickets and concessions? Yeah. But just a few simple additions that genuinely shouldn’t be a crazy effort to add from my own experience of building similar things would go a long way to making the app easier to use for finding more movies I want to see, using the benefit of patronizing one theater chain, and thereby make it easier for me to spend more money at this theater chain.
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Point access
I am unable to use my mega rewards in the app
Downgrade
This was not an upgrade. What is up with only being able to search for movies 5 theaters at a time? I should just be able to pick the movie I wanna see and then have it show all the theaters.
Awful
The UI of this app is unbelievably horrible. Finnicky and constantly logging you out and impossible to search for a movie (literally, there is no search for movies, only theaters). I hate this app so much.
Does the job
Slightly annoying bugs. Selecting your favorite theaters is a pain. It seems to register a scroll as a selection and adds theaters as I’m going down the page. I don’t get why it only lets you select five. When I’m looking at showtimes for future days, it’ll take me back to today whenever I exit the seat selection view. Makes it super annoying especially for popular showings when you’re having to look for multiple options. Also checking to see how many free tickets I have is annoying too. I have to dig through all the rewards to find it. Overall it does what it needs to do but it could do it way better.
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MegaGreat App
I love the upgrade once I got familiar with it. I go to the movies often and usually use the Megaplex mobile app.
Not user friendly
I have had multiple issues with the app. It is also terrible to use in conjunction with the megapass. Plus it’s very hard to find the relevant information. One of the worst apps I have.
New App
Works great but prices went up. Where are the matinee and senior pricing?
Movies
I love how easy the app is for ordering and selecting movies. Easy to see what is available. I sometimes find it hard to use the rewards unless I start that way. They have added new tiles to the home page that I haven’t tried yet. So maybe that adjustment will help.
Awesome rewards
I’ve used the app to purchase and see many movies the point return is quite handy for free movie tickets.
Awesome
We love the Logan theater. The luxury seats are amazing. …Convinces us to leave our home theater from time to time to see first showings of good movies in surround sound while relaxing in the comfy recliners. We love being able to book our seats ahead.
Should have left it the way it was
The new app is awful, It’s more complicated than it needs to be and navigating is actually not easier. If you have a voucher/gift ticket- on the old app- you could scan it with the camera and on the new app you have to enter every single number- for every single ticket. I always hear people commenting about how they don’t like the new update.
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No access to points
The app does not allow you to use your points. It’s very frustrating.
