Ripp off
Response from developer
We’re sorry for the frustration this caused. Subscriptions auto-renew unless canceled in advance, and accounts are created to access your plan and manage billing. Please email help@menletics.com with your order info so we can review your case and help resolve this privately.
Absolutely Useless
Now, onto the app. This app is…grade school exercise. That’s it. If you can do jumping jacks, pushups, burpees, and any other form of body weight exercise, then you don’t need this app. No diet. No resistance training. Nothing. Well, there is more, but it offers very little at a ridiculously high cost.
Response from developer
We’re sorry you had this experience. Subscriptions renew automatically unless canceled in advance, and charges for digital products are handled per our policy. For detailed diet and resistance training, Menletics does include personalized plans—please see https://help.menletics.com/hc/en-us/articles/45915727336593-What-is-Menletics-and-how-does-it-work. Email help@menletics.com with your order details so we can assist further.
Success
Response from developer
Thanks so much for sharing your experience! We're glad the workouts and meal recommendations are making you feel great. If you ever have questions or need help, please email help@menletics.com.
Thieves
Response from developer
Sorry for your frustration. Subscription management depends on where you purchased—if it was through our website, you can check or cancel anytime at https://menletics.com/manage-subscription. If you still can’t access your subscription or were charged unexpectedly, please email help@menletics.com with your order details so we can help privately.
No refunds
Response from developer
We understand how frustrating unwanted charges can be. Subscriptions auto-renew unless canceled before the renewal date. For questions about your purchase or to discuss your situation, please email help@menletics.com with your order details so our team can help resolve this privately.
Intransparente Abo-Verlängerung und enttäuschender Support || Intransparent subscription renewal and
Besonders enttäuschend war der Umgang des Supports mit dem Fall. Eine Erstattung wurde abgelehnt, ebenso mein Kompromissvorschlag, den Betrag zu behalten, aber die Zugriffsdauer entsprechend zu verlängern. Stattdessen wurde mehrfach nur auf die Unternehmensrichtlinie verwiesen.
Für mich hinterlässt das einen sehr schlechten Eindruck. Bei Abo-Modellen, insbesondere nach Einführungsangeboten, erwarte ich eine deutlich transparentere Kommunikation und einen kundenfreundlicheren Umgang mit solchen Fällen.
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I signed up for an introductory offer / 4-week plan for €17.89. After the initial period ended, I was automatically charged a significantly higher amount of €89.63. In my opinion, the financial consequence of the automatic renewal was not made clear and transparent enough.
What disappointed me even more was the way customer support handled the case. My refund request was rejected, and so was my compromise proposal to let Menletics keep the payment but extend the access period accordingly. Instead, they repeatedly referred to their company policy.
This leaves a very negative impression. With subscription models, especially after introductory offers, I expect much clearer communication and a more customer-friendly approach.