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What We Love
👍 Easy to use and understand
👍 Good customer service
👍 Ability to track power usage
👍 Simple navigation
👍 Good for submitting meter reads
👍 Provides useful account information
👍 Incremental payment options
Room to Improve
🐛 Constantly glitchy and unstable
🐛 Unable to log in frequently
🐛 App is often days behind on data
🐛 Payment issues and errors
🐛 Slow loading times
🐛 Outdated design and functionality
🐛 Usage data not updating or missing
🐛 Inconsistent performance after updates
🐛 Poor user interface and experience
🐛 Website redirects to non-functional app
🐛 Difficulty in registering an account
🐛 Credit card details not saved
🐛 Lacks modern payment options (Apple Pay, PayPal)
🐛 Download issues on iPhone
🐛 Solar buy back not shown
🐛 Switching between properties is buggy
🐛 Usage graphs poorly designed
🐛 Cannot supply meter readings
🐛 Estimated readings instead of actual
🐛 App is an embedded website, not a true app
🐛 Usage data is always days behind
🐛 Frozen screens after updates
🐛 Autofill for payments not working
🐛 Crashing during account-to-account payments
🐛 No response via WhatsApp
🐛 App crashes or doesn't allow login for weeks
🐛 Cannot access online account
🐛 Glitchy and crashes frequently
🐛 Unable to view power bill
🐛 Painful login process
🐛 Password manager issues
🐛 Blank notification screens
🐛 App icon shows unread notifications but none are present