Login is a pain
The app is generally good but it keeps logging me out all the time and needs the full email+pw+2FA to log back in every single time. Please give us a faster way to log in or to stay logged in
Awful App
This app is terrible. It’s hard to log in, you have to use an email verification code, it won’t text or offer 2FA. It logs out very frequently when you are navigating the app. And so as above you have to wait for an email verification code multiple times. It also reverts back to a web browser for most functions. The app doesn’t really serve any purpose. Not sure what the point is?
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Easy to use
Eat to use and excellent security/authentication. Love the retirement estimator!
Very good
The Mercer app is extremely functional
Great app
Great easy to use app info up to date
This app sucks!
I used to have to redo my pin every time I logged in, now I have to redo my password and the app doesn’t show relevant information like payments that have been made, so I can’t check that my employer is putting the correct amount in… unless they’ve updated it since the last time!
It’s frustrating and not useful from a user perspective
It’s frustrating and not useful from a user perspective
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Worst app
The app is the worst, it constantly knocks you off. Then you have to re long in, get a code
Log in, then again you look at a page and bang straight back to the log on screen. Sick of having to log in if I need to look at different pages
A multi million dollar company should have an app that is user friendly and doesn’t consistently log you off
Terrible and would not recommend
Log in, then again you look at a page and bang straight back to the log on screen. Sick of having to log in if I need to look at different pages
A multi million dollar company should have an app that is user friendly and doesn’t consistently log you off
Terrible and would not recommend
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Angela
Great app. Easy to navigate
Keeps Logging out
Every couple of minutes it keeps logging you out. Very frustrating.
Hopeless
This app is hopeless, it drops you out after only several minutes. You have to keep logging back in. It is very frustrating.
Please lift your game.
Please lift your game.
Better than the last app
This is far better than the last app. But it logs me out about 2 minutes after I log in every time. Still needs a bit of work and should be great.
Good to see my balance
Easy to use
Mr
Awesome
Poor
Keep crashing
Mercer
Taxable / Tax free components not visible in app
App not working
For the past week, I can log in but no details are displayed on the home page, just my name. Please fix.
Mercer Super app
Cool app
Slow to log on - fast to log you out
After enduring a clunky logon experience (what’s with the shrunken onscreen keyboard?), the app dumps you out within about thirty seconds. No error, no warning. Seems like such basic functionality, but Mercer cannot seem to crack the problem despite plenty of feedback and ample time to resolve.
Logs out after 15 seconds
Logs out by itself if screens haven’t changed so quickly on personal devices. Crazy poor interactions
Best
Amazing experience!
