Health Insurance
Shows other insurance policies but not their health insurance policies.
⭐ 1 STAR — ABSOLUTELY DISGRACEFUL EXPERIENCE
⭐ 1 STAR — ABSOLUTELY DISGRACEFUL EXPERIENCE
This has been one of the worst customer service experiences I have ever had. I contacted AAMI because I needed HELP after my car was damaged. Instead, I now feel completely abandoned, misled and financially disadvantaged by the company that was supposed to support me.
My English is not very good, and I made this clear during the phone call. I spoke with Matelee and answered her questions, but I specifically explained that I wanted to go home, properly review and understand everything, and THEN make my decision. I NEVER intended to give final approval for them to proceed immediately.
Despite this, they went ahead with the process anyway and started arranging the payment. Now they are telling me they will not return my car.
HOW IS THIS ACCEPTABLE?
My car was mechanically in excellent condition and the damage was mainly cosmetic. I did not want to lose my car. I wanted help after an accident, and somehow I have ended up without my car, without proper support, and being forced into a situation where I may have to find and buy another car within TWO DAYS.
I feel completely misled by the way Matelee handled the conversation, especially knowing that English is not my first language and that I had clearly said I wanted time to understand the situation before making my final decision.
The support afterwards has been just as terrible. I spoke with supervisor Carlos, who I found extremely rude and completely unhelpful. Instead of trying to understand the situation or help find a solution, I felt dismissed.
The most disturbing part is that decisions with serious consequences for me were pushed forward when I did not believe I had given informed final approval. I feel that this entire situation has been handled in bad faith and in the company’s own interest, with absolutely no consideration for the damage being caused to the customer.
I am now WITHOUT MY CAR, WITHOUT A PROPER SOLUTION, and under enormous pressure because of a process I was trying to understand before agreeing to it.
Absolutely unacceptable.
A customer should NEVER be treated like this, especially when there is a language barrier and they have specifically asked for time and written information before making such an important decision.
I expected AAMI to help me after an accident. Instead, I feel like dealing with AAMI has caused me an even bigger problem.
Complete lack of respect, transparency, support and consideration for the customer.
I would give ZERO stars if that were an option.
This has been one of the worst customer service experiences I have ever had. I contacted AAMI because I needed HELP after my car was damaged. Instead, I now feel completely abandoned, misled and financially disadvantaged by the company that was supposed to support me.
My English is not very good, and I made this clear during the phone call. I spoke with Matelee and answered her questions, but I specifically explained that I wanted to go home, properly review and understand everything, and THEN make my decision. I NEVER intended to give final approval for them to proceed immediately.
Despite this, they went ahead with the process anyway and started arranging the payment. Now they are telling me they will not return my car.
HOW IS THIS ACCEPTABLE?
My car was mechanically in excellent condition and the damage was mainly cosmetic. I did not want to lose my car. I wanted help after an accident, and somehow I have ended up without my car, without proper support, and being forced into a situation where I may have to find and buy another car within TWO DAYS.
I feel completely misled by the way Matelee handled the conversation, especially knowing that English is not my first language and that I had clearly said I wanted time to understand the situation before making my final decision.
The support afterwards has been just as terrible. I spoke with supervisor Carlos, who I found extremely rude and completely unhelpful. Instead of trying to understand the situation or help find a solution, I felt dismissed.
The most disturbing part is that decisions with serious consequences for me were pushed forward when I did not believe I had given informed final approval. I feel that this entire situation has been handled in bad faith and in the company’s own interest, with absolutely no consideration for the damage being caused to the customer.
I am now WITHOUT MY CAR, WITHOUT A PROPER SOLUTION, and under enormous pressure because of a process I was trying to understand before agreeing to it.
Absolutely unacceptable.
A customer should NEVER be treated like this, especially when there is a language barrier and they have specifically asked for time and written information before making such an important decision.
I expected AAMI to help me after an accident. Instead, I feel like dealing with AAMI has caused me an even bigger problem.
Complete lack of respect, transparency, support and consideration for the customer.
I would give ZERO stars if that were an option.
Show more
Rubbish
I am deeply sceptical that the amount of reviews are legitimate, they’re an insurance company.
App notifications for the chat are hopelessly inconsistent. Sometimes it works, sometimes it doesn’t. Heaps of missing items.
App notifications for the chat are hopelessly inconsistent. Sometimes it works, sometimes it doesn’t. Heaps of missing items.
Not helpful
Dose not help
Help screen won’t work
Just updated because I had to and the help screen just freezes and you can’t press anything 😬
