Not helpful
Dose not help
Help screen won’t work
Just updated because I had to and the help screen just freezes and you can’t press anything 😬
Mr Roderick Robertson
Due to procrastination of processing my claim for internal damages after a storm event, failure to repair and warrant repairs, assessment of damage claiming pre-existing when I know it wasn’t , delay tactics and persistently setting unreasonably high and difficult conditions on my claim
Encourages running red lights
I don’t like the way the app encourages drivers to run red lights (if you decelerate too much if the light changes you get marked down for driver rewards). I find this very unsafe.
Personal information
Requires both email and mobile phone number. Never, ever give both to a company…NEVER. They do not protect this information. Should only ever ask for one or the other, never both. Beware!
Rewards section fail
This app is ok. It doesn’t seem to function that well when it comes to the Rewards section. If you try to get help in the Rewards support centre it opens your email app but there’s no email to send your concerns to.
Undate
My older phone can longer use the app.
Unusable
Not all of us wait outside the Apple Store for the latest iPhone. Many have phones older than your app is written for so now I have no app to access my account
Horrific
AAMI APP is poor and doesn’t work . Gives little confidence in the insurance, support and privacy . Very poor
Very bad
I've been with you for over two years and the app always crashes, even in the browser. It never lets me update anything or view anything. This app is terrible. I would give it 0 stars if I could.
Buggy
There’s a bug in iOS requiring me to swipe the app away after rejecting my attempt to access the app before it allows me in
48% PREMIUM INCREASE
CROOKS
EVERY OTHER INSURER 15% INCREASE…
AAMI 48%
HOW THE HELL DOES THAT WORK OUT….
GOLD RATING 1
NO CLAIMS
CAR DEPRECIATION
NO FINANCE
COMPLAINED..
AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN.
CROOKS…!
EVERY OTHER INSURER 15% INCREASE…
AAMI 48%
HOW THE HELL DOES THAT WORK OUT….
GOLD RATING 1
NO CLAIMS
CAR DEPRECIATION
NO FINANCE
COMPLAINED..
AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN.
CROOKS…!
call centre staff full of Indian and Philippine
As one of largest car insurance providers in Australia, but hotline customer service department staffs from Indian and Philippine which hard to understand what they talking about…..
New update broke the app
The new forced update broke the app. It won’t update at all and can’t even install now
48% PREMIUM INCREASE
CROOKS
EVERY OTHER INSURER 15% INCREASE…
AAMI 48%
HOW THE HELL DOES THAT WORK OUT….
GOLD RATING 1
NO CLAIMS
CAR DEPRECIATION
NO FINANCE
COMPLAINED..
AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN.
CROOKS…!!!!
EVERY OTHER INSURER 15% INCREASE…
AAMI 48%
HOW THE HELL DOES THAT WORK OUT….
GOLD RATING 1
NO CLAIMS
CAR DEPRECIATION
NO FINANCE
COMPLAINED..
AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN.
CROOKS…!!!!
Worst Insurance Company
Stay away from this insurance company, if ever needed to make a claim they’ll try all they could to reject your claim. Inhuman and your circumstances are not taken into consideration ever! You are just dealing with a computer.
Disgraceful and Unethical
Treated like a number. This organisation couldn’t care less to treat you as an individual - during our claim we were pushed through the system in as automated way as possible. Despite three complaints about them unfairly taking policy payments on a voided policy for a not at fault accident, acknowledging they had completely failed to advise us off our options to avoid this charge prior to mindlessly processing the claim we were still ignored/dismissed at every turn. Hope the 1600 you took from us was worth it AAMI because it’s cost you all future business from us. We will be cancelling every policy we have with this wretched organisation and seeking an insurance company that knows to treat people, like people.
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Takes 22 categories of your info. Dodgy. Lacks integrity.
Invasion of privacy. why does an insurance company need so much of your information. It’s just plain creepy. They will take your health information if you install this app. Could this affect your insurance claims or premiums? Maybe this is discriminatory and unlawful under the equal opportunity act. Definitely dodgy behaviour, definitely a dodgy app. Raises the question of AAMI ‘s integrity. Seeking information for their own financial gain. Without clearly and openly disclosing this fact.
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CTP green slip payment from ap
Unable to complete payment through ap. Have to call or go to Aus Post 😩
Mr Mohan
What a great service!!
