Health Insurance
Shows other insurance policies but not their health insurance policies.
⭐ 1 STAR — ABSOLUTELY DISGRACEFUL EXPERIENCE
⭐ 1 STAR — ABSOLUTELY DISGRACEFUL EXPERIENCE
This has been one of the worst customer service experiences I have ever had. I contacted AAMI because I needed HELP after my car was damaged. Instead, I now feel completely abandoned, misled and financially disadvantaged by the company that was supposed to support me.
My English is not very good, and I made this clear during the phone call. I spoke with Matelee and answered her questions, but I specifically explained that I wanted to go home, properly review and understand everything, and THEN make my decision. I NEVER intended to give final approval for them to proceed immediately.
Despite this, they went ahead with the process anyway and started arranging the payment. Now they are telling me they will not return my car.
HOW IS THIS ACCEPTABLE?
My car was mechanically in excellent condition and the damage was mainly cosmetic. I did not want to lose my car. I wanted help after an accident, and somehow I have ended up without my car, without proper support, and being forced into a situation where I may have to find and buy another car within TWO DAYS.
I feel completely misled by the way Matelee handled the conversation, especially knowing that English is not my first language and that I had clearly said I wanted time to understand the situation before making my final decision.
The support afterwards has been just as terrible. I spoke with supervisor Carlos, who I found extremely rude and completely unhelpful. Instead of trying to understand the situation or help find a solution, I felt dismissed.
The most disturbing part is that decisions with serious consequences for me were pushed forward when I did not believe I had given informed final approval. I feel that this entire situation has been handled in bad faith and in the company’s own interest, with absolutely no consideration for the damage being caused to the customer.
I am now WITHOUT MY CAR, WITHOUT A PROPER SOLUTION, and under enormous pressure because of a process I was trying to understand before agreeing to it.
Absolutely unacceptable.
A customer should NEVER be treated like this, especially when there is a language barrier and they have specifically asked for time and written information before making such an important decision.
I expected AAMI to help me after an accident. Instead, I feel like dealing with AAMI has caused me an even bigger problem.
Complete lack of respect, transparency, support and consideration for the customer.
I would give ZERO stars if that were an option.
This has been one of the worst customer service experiences I have ever had. I contacted AAMI because I needed HELP after my car was damaged. Instead, I now feel completely abandoned, misled and financially disadvantaged by the company that was supposed to support me.
My English is not very good, and I made this clear during the phone call. I spoke with Matelee and answered her questions, but I specifically explained that I wanted to go home, properly review and understand everything, and THEN make my decision. I NEVER intended to give final approval for them to proceed immediately.
Despite this, they went ahead with the process anyway and started arranging the payment. Now they are telling me they will not return my car.
HOW IS THIS ACCEPTABLE?
My car was mechanically in excellent condition and the damage was mainly cosmetic. I did not want to lose my car. I wanted help after an accident, and somehow I have ended up without my car, without proper support, and being forced into a situation where I may have to find and buy another car within TWO DAYS.
I feel completely misled by the way Matelee handled the conversation, especially knowing that English is not my first language and that I had clearly said I wanted time to understand the situation before making my final decision.
The support afterwards has been just as terrible. I spoke with supervisor Carlos, who I found extremely rude and completely unhelpful. Instead of trying to understand the situation or help find a solution, I felt dismissed.
The most disturbing part is that decisions with serious consequences for me were pushed forward when I did not believe I had given informed final approval. I feel that this entire situation has been handled in bad faith and in the company’s own interest, with absolutely no consideration for the damage being caused to the customer.
I am now WITHOUT MY CAR, WITHOUT A PROPER SOLUTION, and under enormous pressure because of a process I was trying to understand before agreeing to it.
Absolutely unacceptable.
A customer should NEVER be treated like this, especially when there is a language barrier and they have specifically asked for time and written information before making such an important decision.
I expected AAMI to help me after an accident. Instead, I feel like dealing with AAMI has caused me an even bigger problem.
Complete lack of respect, transparency, support and consideration for the customer.
I would give ZERO stars if that were an option.
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Rubbish
I am deeply sceptical that the amount of reviews are legitimate, they’re an insurance company.
App notifications for the chat are hopelessly inconsistent. Sometimes it works, sometimes it doesn’t. Heaps of missing items.
App notifications for the chat are hopelessly inconsistent. Sometimes it works, sometimes it doesn’t. Heaps of missing items.
Not helpful
Dose not help
Help screen won’t work
Just updated because I had to and the help screen just freezes and you can’t press anything 😬
Mr Roderick Robertson
Due to procrastination of processing my claim for internal damages after a storm event, failure to repair and warrant repairs, assessment of damage claiming pre-existing when I know it wasn’t , delay tactics and persistently setting unreasonably high and difficult conditions on my claim
Encourages running red lights
I don’t like the way the app encourages drivers to run red lights (if you decelerate too much if the light changes you get marked down for driver rewards). I find this very unsafe.
Personal information
Requires both email and mobile phone number. Never, ever give both to a company…NEVER. They do not protect this information. Should only ever ask for one or the other, never both. Beware!
Rewards section fail
This app is ok. It doesn’t seem to function that well when it comes to the Rewards section. If you try to get help in the Rewards support centre it opens your email app but there’s no email to send your concerns to.
Undate
My older phone can longer use the app.
Unusable
Not all of us wait outside the Apple Store for the latest iPhone. Many have phones older than your app is written for so now I have no app to access my account
Horrific
AAMI APP is poor and doesn’t work . Gives little confidence in the insurance, support and privacy . Very poor
Very bad
I've been with you for over two years and the app always crashes, even in the browser. It never lets me update anything or view anything. This app is terrible. I would give it 0 stars if I could.
Buggy
There’s a bug in iOS requiring me to swipe the app away after rejecting my attempt to access the app before it allows me in
48% PREMIUM INCREASE
CROOKS
EVERY OTHER INSURER 15% INCREASE…
AAMI 48%
HOW THE HELL DOES THAT WORK OUT….
GOLD RATING 1
NO CLAIMS
CAR DEPRECIATION
NO FINANCE
COMPLAINED..
AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN.
CROOKS…!
EVERY OTHER INSURER 15% INCREASE…
AAMI 48%
HOW THE HELL DOES THAT WORK OUT….
GOLD RATING 1
NO CLAIMS
CAR DEPRECIATION
NO FINANCE
COMPLAINED..
AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN.
CROOKS…!
call centre staff full of Indian and Philippine
As one of largest car insurance providers in Australia, but hotline customer service department staffs from Indian and Philippine which hard to understand what they talking about…..
New update broke the app
The new forced update broke the app. It won’t update at all and can’t even install now
48% PREMIUM INCREASE
CROOKS
EVERY OTHER INSURER 15% INCREASE…
AAMI 48%
HOW THE HELL DOES THAT WORK OUT….
GOLD RATING 1
NO CLAIMS
CAR DEPRECIATION
NO FINANCE
COMPLAINED..
AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN.
CROOKS…!!!!
EVERY OTHER INSURER 15% INCREASE…
AAMI 48%
HOW THE HELL DOES THAT WORK OUT….
GOLD RATING 1
NO CLAIMS
CAR DEPRECIATION
NO FINANCE
COMPLAINED..
AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN.
CROOKS…!!!!
Worst Insurance Company
Stay away from this insurance company, if ever needed to make a claim they’ll try all they could to reject your claim. Inhuman and your circumstances are not taken into consideration ever! You are just dealing with a computer.
Disgraceful and Unethical
Treated like a number. This organisation couldn’t care less to treat you as an individual - during our claim we were pushed through the system in as automated way as possible. Despite three complaints about them unfairly taking policy payments on a voided policy for a not at fault accident, acknowledging they had completely failed to advise us off our options to avoid this charge prior to mindlessly processing the claim we were still ignored/dismissed at every turn. Hope the 1600 you took from us was worth it AAMI because it’s cost you all future business from us. We will be cancelling every policy we have with this wretched organisation and seeking an insurance company that knows to treat people, like people.
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