Constant log in/account issues
I love the convenience of having an app, when it actually works. I keep getting put in a log in loop error where it sends me to the website to log in via that, successfully verifies with 2 factor but then gives me a “something went wrong, try again later or contact us” message when it tries to go back to the app. I’ve tried just logging in on the website without going via the app and the same issue occurs. Could you fix this, I don’t want to have to call to get a solution, I just want the app to work!
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Response from developer
Hi, thanks for your detailed feedback and we’re really sorry to hear about the login issues you’ve been experiencing. We understand how frustrating it is, especially when you’re just trying to access your account quickly. We’d like to help get this sorted. Please feel free to reach out to us via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger with a few more details so we can investigate further and work towards a fix. We really appreciate you flagging this as it helps us continue improving the app. ~ Cindy
Still an insurance company, but a good one!
Look, we all know insurance companies are like banks. They pretend they’re only here for us but their sole purpose is to generate profits. Fair enough. Still, NRMA are pretty good to deal with. If you have to give someone your money, it’s best to give it to someone you stand a chance with of getting it back when you need it! That’s NRMA
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Chat function not optimised for mobile
When attempting to use chat functionality, user is
Unable to
Navigate within the app to search for policy info. If navigating to search for
Required information then going back to chat you have lost your current session /
Discussion with the consultant.
Unable to
Navigate within the app to search for policy info. If navigating to search for
Required information then going back to chat you have lost your current session /
Discussion with the consultant.
Stop promoting me to review
As above
Claim history cant be found
I was emailed informing me that I can see my claims history in my policy section. I’ve looked everywhere and it’s not there
