Constant log in/account issues
I love the convenience of having an app, when it actually works. I keep getting put in a log in loop error where it sends me to the website to log in via that, successfully verifies with 2 factor but then gives me a “something went wrong, try again later or contact us” message when it tries to go back to the app. I’ve tried just logging in on the website without going via the app and the same issue occurs. Could you fix this, I don’t want to have to call to get a solution, I just want the app to work!
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Response from developer
Hi, thanks for your detailed feedback and we’re really sorry to hear about the login issues you’ve been experiencing. We understand how frustrating it is, especially when you’re just trying to access your account quickly. We’d like to help get this sorted. Please feel free to reach out to us via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger with a few more details so we can investigate further and work towards a fix. We really appreciate you flagging this as it helps us continue improving the app. ~ Cindy
Still an insurance company, but a good one!
Look, we all know insurance companies are like banks. They pretend they’re only here for us but their sole purpose is to generate profits. Fair enough. Still, NRMA are pretty good to deal with. If you have to give someone your money, it’s best to give it to someone you stand a chance with of getting it back when you need it! That’s NRMA
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Chat function not optimised for mobile
When attempting to use chat functionality, user is
Unable to
Navigate within the app to search for policy info. If navigating to search for
Required information then going back to chat you have lost your current session /
Discussion with the consultant.
Unable to
Navigate within the app to search for policy info. If navigating to search for
Required information then going back to chat you have lost your current session /
Discussion with the consultant.
Stop promoting me to review
As above
Claim history cant be found
I was emailed informing me that I can see my claims history in my policy section. I’ve looked everywhere and it’s not there
Disappointed
I have been a happy member for a very long time - but I have an apple 8 (as need the button on it) and can not update to IOS 17. All other apps work, I do not need extra abilities above the previous app version.
So now I can not be aware of the due date for policies let alone pay them from my phone.
NRMA “help” and provide a simple app without excessive bells & whistles for those of the NRMA community who are low tech and do not embrace change - please.
So now I can not be aware of the due date for policies let alone pay them from my phone.
NRMA “help” and provide a simple app without excessive bells & whistles for those of the NRMA community who are low tech and do not embrace change - please.
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Update policy
Every time I tried to update my policy there was an error
App update
You would think that as we pay so much to stay insured NRMA would appreciate the fact not all of us can update our hardware and older versions of devices to receive updates too.
New updated App
Not happy at all as I now cannot view anything on my mobile as of the new app update. I try to update but not happening. As I have iPhone 8plus guess it dosent work. I have been with NRMA many many years I’m now so disappointed. 😡😡😡
Caravan insurance
Sev was excellent to deal with. I had a revised price on my policy and the revised lay up cover saved me $399. The call was completed within 10 minutes
Trish
I have asked on many occasions to time to have my full contact sent to me by mail
Insure cancellation
Excellent service
Certificate of currency
Certificate of currency not available with a reasonable amount of time after payment
Claim
I will never ever get NRMA insurance and will tell people not to get one
Mr Andrew McKeown
Excellent help on the phone. Agent reduced the cost by $400. The cost of living at the moment is crazy, so every little bit of savings helps.
Average and getting worse
As NRMA’s service continues to degrade so does it app. Slow, too many authentications and then it doesn’t provide the functionality it should. Sad !
Poor app
Not able to change my address or confirm PIN
Rip off
Not happy that the cost of insuring a $31,000 car costs $3,500 year to insure - with a $900 excess!!! Disgraceful after being with the NRMA for 40 years.
No fuss no bother
Changed insurers after 19 years happy as .
Broken
Completely non-functional. No way to log in. You enter your details, it sends you an email code, you enter the code, then nothing. Repeat.
