Must experience in NYC
Met opera
App does not send lottery notification
Good app - still some bugs
There are still some bugs to work out like for instance, it does not let you exchange on the app. I would appreciate it if they added that feature.
But I am appreciative that they worked out the other bug having tickets that you buy elsewhere show up on the app. I am glad that this app exists thank you!
No more rush lottery?
Can’t change tickets after you purchased them
Response from developer
Thank you for your feedback. Subject to availability, if you are unable to attend a performance, you will be eligible for a complementary exchange into a future performance in the main season. Exchanges may be requested up until the performance curtain time, and ticket buyers will be asked to pay the difference in price should the replacement performance ticket price exceed the price of the original ticket. Tickets may be exchanged by calling 212.362.6000, with the exception of Rush Tickets which are not eligible for exchange.
Pretty Slick
The Met App
Congrats.....!!!!!
Must have app!
Malfunctioning app
When I tried to buy those seats online rather than on the app the online version does not work. You click on the seat that you want and nothing happens. I hope they are able to fix all this.
Response from developer
We appreciate your feedback! We are very sorry you have experienced difficulties buying tickets. We are always looking for ways to improve our app and will review this in our future testing.
Large letters overwrite each other
Response from developer
Thanks so much for your comment. Usability is very important to us. We are always looking for ways to improve the experience on the app and will examine accessibility enhancements.
Rush tickets in the app
Well designed app!
Over complicated way to find what’s on for the season
Response from developer
Thank you so much for your feedback. We are always making updates to the app and will absolutely consider this for future iterations.
Do Better Met
Will not wait on terminal hold for customer service-average is over 30 mins.
If The Met wants to keep seats filled they need to do better.
Response from developer
Thank you so much for your feedback, and we're so sorry to hear you had issues accessing priority tickets. We're working hard to improve the app, and adding more details to the My Account section and priority ticket access are top priorities. We appreciate your patience as we continue to develop and improve the app.
Does not sync with account
Response from developer
Thank you so much for your feedback, and please know that we're currently working on resolving this issue. We're hoping to add ticket history to the app sometime this fall, so you'll be able to access all of your tickets in one place, no matter where you log in to your Met account. Check back for updates!
Can’t log in with my MET ID
Response from developer
We're so sorry to hear you had issues logging into the app. Unfortunately, an email address is required to log into the app, and we know this can be frustrating for existing accounts like yours. We'd be happy to assist you over the phone to resolve the issue and make sure you can log in to all of our systems. Please call our Customer Care team at 212.362.6000 for assistance. We appreciate your feedback and your patience as we improve the app!
Can’t log in
Response from developer
We're so sorry to hear you had issues logging into the app. We'd be happy to assist you over the phone to resolve the issue and make sure you can log in to the app. Please call our Customer Care team at 212.362.6000 for assistance. We appreciate your feedback and your patience as we improve the app!
