So many bad experiences
Had a lot of bad experiences with metro. Being late, reckless drivers. Recently I booked a cab for 2:30pm when I finish work and the driver turned up early then left by the time I came out the door which was dead on the time I’d booked it for. I called and the driver came back and started shouting at me about how he had been waiting ages and trying to call me (I had no missed calls). He then charged me £10 to get from the pinnacles to the town. I contacted them and got no reply. Absolute joke of a company.
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Bad
Drivers are good its the customer service. They are horrible. I called them as no one was picking the request for booking and The guy on call literally smashed the phone call on me and hung up. Why you are there if you don’t want to work stupid idiot.
Absolute waste of time
Used this app 3 times in the last week and each time it picks a driver and says they are 5 mins away yet 20 mins later still not here and have to cancel.
Back to uber, they may be slightly more expensive for short journeys but much more reliable.
Back to uber, they may be slightly more expensive for short journeys but much more reliable.
Savior
The driver was a live savior. I left my ID in my house amd without id I’m not able to work. So he drove me back to my home . I got my id then he drove back again to my destination before it’s too late. Thank you so much again. I appreciate it.
Best driver ever
He was so patient and so nice even though I was the one that delayed him
Journey
Very pleasant and safe
The driver
The driver was very rude, l delayed but that doesn’t justify anything
Driver
Driver bit smelly drove to fast late braking
Some drivers don’t like stick to quoted fares
Some drivers try to charge you by the metre rather than what was quoted when you booked online. They then make you feel guilty when you ask to pay the quoted fare! If the company is advertising these prices and providing quotes on these prices, then drivers should automatically charge these prices and not make you feel guilty when you challenge it and ask to pay the quoted price.
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CM
Was on time, very polite man and clean car
Airport Drop
On time and very easily accessible through the app. Same driver & Car on both side, she is a absolutely a gem.
Rob pannell
The driver was very professional and was a very nice lift thank you
Mr Samod
Metro Transit is fast , smooth and the drivers are friendly and nice
I love this app
The best app. Very swift response
Taxi
Brilliant nice journey. Polite driver.
Not letting me pre book a cab for the next day
I use metro all the time and was very good till up to a week ago. The app is not letting me book a cab for the next day, has happened a more than a few times now. Please just make it consistent.
Awful
Absolutely awful service. This company used to be the best by far, but it has just gone further and further downhill. Getting a taxi even remotely on time is near impossible. You can book 2 days in advance and it still turns up late. The app is completely broken, it randomly signs you out and won't let you sign back in. Signing up doesn't work, "forgotten password" emails never arrive. Avoid this like the plague. No wonder Uber is getting more and more popular in Harlow.
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Total mess
This app should be taken down. When an app doesn’t serve its purpose, it should be taken down. An area will be booked and it will change it to a total different area and authorise then the whole point of booking a taxi will be messed up as you won’t know until your taxi doesn’t show up.
Rubbisj
Awful. Tried to book a cab 3 times and every time i got a text saying ‘your booking has been successfully cancelled’ stick to uber! Get told to support local businesses but this is rubbish. Ta
Useless
Booked a cab said 6 minutes away, 10 minutes late 6 minutes away and then cancelled.
And these guys wonder why Uber is taking all ok their business?
And these guys wonder why Uber is taking all ok their business?
