Just broke after 5 months of it working
I think they need to be updating this app more often because it was working just fine. All of the sudden, it has stopped working on my phone and it keeps saying that the bed frame isn’t connected with Bluetooth even though it’s been reset multiple times.
Why is this not fixed yet?
Sad, I’ve had this for quite a while and I see from all the reviews, It’s still the same for everybody. Somebody’s saying that they released a standard remote, but just fix this one. Biggest complaint that I have is not being able to save settings that I set for the position. I want it in. Why put a program button in the middle that doesn’t do anything. I’ve tried this app on the original tablet, iPad and android phone, and all same results.
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Poorly Designed, Poor Help
The tablet that comes with the frame is a cheap android device. I downloaded this app which provides no help to connect to the frame and the prompts within the app are worthless. With the tablet off, You have to go into iPhone settings for that app to enable Bluetooth and camera. Then use camera on the QR code on the bed controller. It connected quickly after that. The app itself is poorly designed given the cost of the frame. The program button cannot be programmed for a not even one favorite setting. The slide controls to adjust head, core and feet would be better with numbers or number indicators related to pitch or scale of travel. Not a great product for the cost.
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This is crazy!
Do they care that this is a mess or do they not know how to improve it? Either way it’s very pretty bad. Barely even usable app.
Update with memory and physical remote available. Finally got app to pair phone with bed - here’s ho
I tried for months to pair my iPhone with the bed but gave up - until the tablet that came with the frame stopped charging 😡. On the iPhone I’d try to pair the phone and bed but app would give an error message to check bluetooth settings. No help in iPhone bluetooth settings, the bed wouldn’t show up in devices. What fixed it for me was uninstalling the app, reinstalling it, then pairing right after powering of bed for a minute. I hope this helps.
Update Nov 2025 MF now sells a remote that works alongside this app. I learned to program the remote you press and hold program and Memory (or select others) until remote lights flash. Turns out same technique works in this app, can make custom settings instead of presets which is nice. I have no idea why this information is so hard to obtain but there you go.
Update Nov 2025 MF now sells a remote that works alongside this app. I learned to program the remote you press and hold program and Memory (or select others) until remote lights flash. Turns out same technique works in this app, can make custom settings instead of presets which is nice. I have no idea why this information is so hard to obtain but there you go.
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Complete garbage
This app pretty much bricks the bed. After one use it required a firmware update with the description of simply ‘bugs’. Stopped connecting to the bed despite reboots of both bed and app. I would not recommend you buy an adjustable bed from Mattress Firm because this app is just that bad. They promised a physical remote but ‘forgot’ it on delivery and won’t provide me with one now. Shady business, non-functional app.
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Missed opportunity
This could be a great app but it’s so poorly put together. Only one device can be connected at a time. Bad UI. Buttons that don’t do what they say - setting the bed to “Steady” pulses the motor. You have to wait for the motor to time out, then switch back to the app to actually get a steady vibration. This only works because of a bug in the app. This app is why I will likely return my base for the non-“smart” version.
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I can fix this problem
I am an employee at mattress firm. The manufacturer heard you the customers and us the employees. They make a physical remote for these again which is so much better than the tablet. Call your local store
Poor app design, cheap tablet
Where to start, the cheap tablets are flimsy, the battery does not last, have to press hard for the touch controls to work.
Downloaded app to iPhone, when phone is disconnected from the bed, you lose your custom bed settings, very frustrating to remember settings every night.
Downloaded app to iPhone, when phone is disconnected from the bed, you lose your custom bed settings, very frustrating to remember settings every night.
Doesn’t work at all for latest iPhone
I am going to return this mattress and then some. Everyone working on this project should be ashamed
PLEASE!!! More Functionality
It works but it’s just not robust enough. Needs way more options. The “button” definitely needs to be more than a pixel. The motors absolutely need to function separately. For the money I spent on this the tablet should be useful. A regular remote would be so much better.
Please allow multiple connections
The app serves its purpose, but you van only have one device at a time connected. So you have to turn off bluetooth on whichever is actively connected and then can connect another device. Wired devices for each side of the bed would be easier for couples who would both like controller from time to time.
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When C-Suite fires the design team
I would love for whatever executive or their son/nephew that came up with the idea of having this product controlled solely by a gumball-machine quality tablet walk me through the fever dream that inspired this mess. Nothing better than, right before bed, fighting with the tablet while it force-updates, restarts, freezes, and restarts again while you wait for the app to open…simply to press a single button. Our grandparents were forced to push a button on a dedicated remote without having to interact with a tablet with less processing power than a thermometer, so here’s to the future I guess?
The adjustable frame itself is amazing. It is completely hamstrung by a lousy idea that should have been tossed in the brainstorm room. If this app ACTUALLY stayed paired with more than one device, it would be great. But it doesn’t. It disconnects from everything but the crackerjack box tablet it comes with. So you end up using the tablet as a wired remote that’s 100x more annoying than every wired remote ever made.
I’m assuming someone in leadership had the idea of wireless control and couldn’t let it go when the Bluetooth chip that could have made this product great would cut into the profit margin. The fact that this was pushed as an ELITE product is astounding and the fact that I feel for it has me eating paste and lowered my reading level to the fourth grade.
1 star.
The adjustable frame itself is amazing. It is completely hamstrung by a lousy idea that should have been tossed in the brainstorm room. If this app ACTUALLY stayed paired with more than one device, it would be great. But it doesn’t. It disconnects from everything but the crackerjack box tablet it comes with. So you end up using the tablet as a wired remote that’s 100x more annoying than every wired remote ever made.
I’m assuming someone in leadership had the idea of wireless control and couldn’t let it go when the Bluetooth chip that could have made this product great would cut into the profit margin. The fact that this was pushed as an ELITE product is astounding and the fact that I feel for it has me eating paste and lowered my reading level to the fourth grade.
1 star.
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Very basic app
App only connects to the bed half of the time. The app does not allow for two connections at the same time so you have to keep the tablet or iPhone in the bed if you or your partner want to make adjustments.
What even is this sh
Does it work? Yes. On one device at a time cant have it on more than one phone and work.
Worse is you pay $5k for a bed.... I think i should be able to leave the massage option on however long I want without a timer being nonoptional....
Worse is you pay $5k for a bed.... I think i should be able to leave the massage option on however long I want without a timer being nonoptional....
Good frame horrible app
I honestly feel like I’ve been conned with the no returns policy on this frame, the app is that buggy and bad. Do better.
Doesn’t Work!
The App disconnects and is impossible to reconnect. It’s sporadic. I often need to remove the app and reinstall it to get it to work!
More Functionality
It works but it’s just not robust enough. Needs way more options. The “button” definitely needs to be more than a pixel. The motors absolutely need to function separately. For the money I spent on this the tablet should be useful. A regular remote would be so much better.
update unpaired
update to firmware made the app not work with my bed anymore
Worthless Products
WORTHLESS WORTHLESS WORTHLESS!!!
Sleepys Elite Adjustable base owner here. Horrible horrible horrible waste of $2000+ app stopped working and bed stopped working after less than 24 hours!! If you purchased this i am so sorry!
Sleepys Elite Adjustable base owner here. Horrible horrible horrible waste of $2000+ app stopped working and bed stopped working after less than 24 hours!! If you purchased this i am so sorry!
