Scam
I bought the 5 year warranty to protect against spills, stains etc. it’s like pulling teeth to get the warranty claim approved and have someone come do anything. I’ve had structure damage from delivery that wasn’t repaired right the first time and they put up a fight to come do it correctly. I had a spill stain I wanted treated and I read the terms and conditions and it is absolutely covered and there denial was for ‘an accumulation of stains’. It was white wine on a white couch, there isn’t much of a stain but it stinks and sunk through the foam, I explained that in comments. I thought it was a great service but it’s more hassle than you get your money for. Save the money and by a green machine
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Claim submission
The system is very easy to use.
Easy Use
The app makes it so easy to file a claim and see the life line left on your warranty before it expires. Hurry up and utilize it.
Scam
This company is a complete scam. I purchased furniture insurance from them, and when my sofa broke, I contacted them and filed a claim. However, after some time passed, they failed to call or get in touch with me. When I reached out to them a second time, they claimed that the 30-day filing window had already expired. Later, a second sofa broke; I called them again and filed a report, but they never showed up. When I called to follow up, they told me that the specific defect was not covered by the insurance—despite having assured me at the time of purchase that the policy covered "everything." I called them three separate times regarding different issues, yet their excuse remained the same every time: the insurance does not cover it. When I asked to speak with a supervisor, they told me that the person in charge was unavailable. I tried to reach a supervisor five times, but their excuse was always the same: "He is not here." I find it baffling that a supposedly large company would not have a supervisor on the premises. I strongly suspect that this is a fraudulent scam operation, concerned only with stealing money from ordinary, hardworking people like myself. This company should be boycotted; it is a failed, bogus enterprise built on fraud and deception. They have delivered absolutely nothing in return for the substantial amount of money they took from us.
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Professional
Very professional and easy app to use
