Scam
I bought the 5 year warranty to protect against spills, stains etc. it’s like pulling teeth to get the warranty claim approved and have someone come do anything. I’ve had structure damage from delivery that wasn’t repaired right the first time and they put up a fight to come do it correctly. I had a spill stain I wanted treated and I read the terms and conditions and it is absolutely covered and there denial was for ‘an accumulation of stains’. It was white wine on a white couch, there isn’t much of a stain but it stinks and sunk through the foam, I explained that in comments. I thought it was a great service but it’s more hassle than you get your money for. Save the money and by a green machine
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Claim submission
The system is very easy to use.
Easy Use
The app makes it so easy to file a claim and see the life line left on your warranty before it expires. Hurry up and utilize it.
Scam
This company is a complete scam. I purchased furniture insurance from them, and when my sofa broke, I contacted them and filed a claim. However, after some time passed, they failed to call or get in touch with me. When I reached out to them a second time, they claimed that the 30-day filing window had already expired. Later, a second sofa broke; I called them again and filed a report, but they never showed up. When I called to follow up, they told me that the specific defect was not covered by the insurance—despite having assured me at the time of purchase that the policy covered "everything." I called them three separate times regarding different issues, yet their excuse remained the same every time: the insurance does not cover it. When I asked to speak with a supervisor, they told me that the person in charge was unavailable. I tried to reach a supervisor five times, but their excuse was always the same: "He is not here." I find it baffling that a supposedly large company would not have a supervisor on the premises. I strongly suspect that this is a fraudulent scam operation, concerned only with stealing money from ordinary, hardworking people like myself. This company should be boycotted; it is a failed, bogus enterprise built on fraud and deception. They have delivered absolutely nothing in return for the substantial amount of money they took from us.
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Professional
Very professional and easy app to use
Good app when it can be used
It took awhile as it always asked for an email verification that I could never receive. Once it worked it was easy.
Waste of money
The last time I had someone out here to clean my swivel chair. They did a horrible job. It takes more than 5 minutes to shampoo a swivel chair. Don’t buy this warranty you’re better off getting Stanley Steelers to clean your furniture
Easy once you find the item
A bit time consuming to find the closest item to the item you are opening a claim on. But once it’s found, it’s easy
Awful service
My terms say that accidental scratches are covered. But they keep denying my claim for no reason. This is some BS warranty
Pretty cool app
I usually don’t leave reviews unless it’s to say something negative. However… I wanted to say that this app is pretty cool.
Doesn’t take long to submit a claim and it’s rather user-friendly so I have to say well done. In addition, I appreciate the ease with which I was able to submit my claim. Thank you.
Doesn’t take long to submit a claim and it’s rather user-friendly so I have to say well done. In addition, I appreciate the ease with which I was able to submit my claim. Thank you.
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You lies . I have stain u don’t fix it
Have stain u don’t fix it
Always helpful
Everlasting great support, especially in emergencies
Misleading warranty coverage
I submitted a claim for a cushion seam issue and it was denied based on a minor detail in the submission rather than the actual problem. The coverage appears much more restrictive than expected, and the process is not very forgiving if an honest mistake is made. Overall, disappointing experience. Do not purchase this warranty as it is a waste of money. Save your money to purchase new furniture if needed soon thereafter purchasing.
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Online reporting of issues
Great service from the initial call , the customer service rendered to finalizing my claim online. It was easy, painless, and friendly. Thanks for been a great company .
Best service
I’ve had an issues with a couch previously from living space. The new one they gave me keeps getting these sun spots/water spots. This service is awesome. The Kirk’s grew but if that doesn’t work they come out and clean it pretty quick. They are always prompt and slay very professional and nice! The process is super easy to submit. Less than 5 minutes.
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Clinton
Very nice it wasn’t only the buttons but the motor also which he will put a claim in for himself . Very nice guy
Claim
Easy to file a claim, submit photos and video, with step by step clear instructions.
Recliner
Waiting to see if anyone shows up
Easy Submittal
Submitting a claim is easy with the app. I’m hoping the resolution is just as streamline.
User friendly
I’m not sure what has been done recently to make the process a bit easier for customers, but it’s very appreciated. It’s super easy to navigate through questions, pictures and a video unless than 5 minutes.
