Needs updating
Does not work with latest models
Broken
Have spent too much time of my life trying to set a schedule for my Miele dishwasher, it just doesn’t work. I would expect when purchasing a premium product the app would be up to standard but it lets it down.
WHAT IS THE POINT
Complete useless and full of bugs.
It’s just a shop front to sell you more Miele
It’s just a shop front to sell you more Miele
App is awful
I don’t know how this app has four star rating. It has to be inflated because I’ve seen more one star ratings than any. This app is atrocious. I tried it on my phone. It didn’t work. I create an account at times me out the second I login I did all my girlfriend‘s phone. It worked up until I went to set up my devices and then it can’t connect to the server and then I call customer support and they have regular operating hours. This app is a joke. It doesn’t work. It doesn’t work on two devices and I can’t connect to my router one star don’t even how remotely comes close to having four y’all need to work on this for having such high appliances.
Show more
Poor design and technology
I have over 150 apps on my iPhone and the Miele app is the worst one. I use it with my $6,000+ super automatic coffee machine. This one app is supposed to control vacuums, washers, dryers, ovens, induction cooktops, ventilation hoods, and coffee machines. The only way to use the remote feature on the coffee maker is to turn on the feature at the machine and then it only works for one drink and then the remote feature immediately turns off. Miele needs to fire 100% of their technology department and start over.
Show more
Unnecessarily complicated
So completely annoyingly complicated to set up and use.
I’m sure it’s great….if you could login
Extremely disappointed with the onboarding experience. I’ve only just purchased my appliance and created a Miele account, yet I’m completely unable to log into the app. Every attempt results in the message: “Authentication failed. Your login session has expired. Please login again.”
I’ve tried on both my iPhone and iPad, re-entered my credentials multiple times and the issue persists. This appears to be a problem with Miele’s authentication system rather than anything I’m doing.
For a premium brand, I’d expect the connected services to work out of the box. At the moment, I’m unable to use any of the smart features that were part of the reason for purchasing the appliance.
I hope someone from Miele customer support sees this and contacts me promptly with a solution, because this is a very poor first impression.
I’ve tried on both my iPhone and iPad, re-entered my credentials multiple times and the issue persists. This appears to be a problem with Miele’s authentication system rather than anything I’m doing.
For a premium brand, I’d expect the connected services to work out of the box. At the moment, I’m unable to use any of the smart features that were part of the reason for purchasing the appliance.
I hope someone from Miele customer support sees this and contacts me promptly with a solution, because this is a very poor first impression.
Show more
App doesn’t work anymore
The app is clunky but it worked for everyone when we got our washing machine. Now a year later it doesn’t show the washing machine anymore and when trying to re-register it says it is registered to another account. Tried deleting account but needed password. Password not automatically saved the last time this happened as miele’s url is IoT-Miele. Did a password reset but can’t login - says temporarily locked out….
It was faster to just use the washing machine controls. There’s no joy in using this app.
It was faster to just use the washing machine controls. There’s no joy in using this app.
Show more
Washer is a piece of junk
Brand new washer refuses to SAVE setup. Asks for setup every time it is powered on. Will not start a cycle. Piece of junk. Do not buy Miele!
What a failure for an app linked to the top Miele oven!
I have the top Model oven and this app does not display or let me set/change the 2 minute minders! I have to get up and set it at the oven! I demand this is fixed on the next release!
Difficult setup, limited functions
Took a very long time to get the washing and drying machines linked. There is very limited functionality and syncing takes a long time. I’m also now locked out of my account because the account recovery function is not working
Doesn’t work
Cannot really comment as wasted 30 minutes trying to connect to 2 different machines and failed every time.
Absurdly wasted opportunity
My dishwasher failed with an alarm saying “Drain”. Ok, I thought, I’ll check the app. The app is aggressively useless. Literally says “your appliance is reporting an error. Check operating manual for more info.”
Really?!? It offers no additional details. It can’t even tell me the error code let alone cross referencing it. It doesn’t have link to the manual. Doesn’t have an AI agent to help me troubleshoot the issue. No support for getting a technician booked. I’m sure there is a point to this app, but I don’t know what it is.
Really?!? It offers no additional details. It can’t even tell me the error code let alone cross referencing it. It doesn’t have link to the manual. Doesn’t have an AI agent to help me troubleshoot the issue. No support for getting a technician booked. I’m sure there is a point to this app, but I don’t know what it is.
Show more
Terrible.
Unable to create account, with no error message. I hate that the new filters no longer have a meter showing when they need replacing. Instead, I have to download an app to get a reminder. Worthless.
Great when it works, super unreliable, built by people who don’t understand networking
Notable difference between laundry and oven devices
Ovens are excreable; wifi modules can’t deal with networks that isolate devices even though they don’t need to talk to other devices on the network; establish a whole fresh network to register them then move on to the isolated network and all is well
Laundry setup is much smoother using Bluetooth, but “wake” is unreliable and state sync of device sometimes requires a force quit of app
Failed instruction Manual downloads (6 bytes vs 9 mb) are neither detected nor corrected
Miele need a competent tech director, and a year or two to fix all the broken edges. Product design and feature set is good; it just barely works
Ovens are excreable; wifi modules can’t deal with networks that isolate devices even though they don’t need to talk to other devices on the network; establish a whole fresh network to register them then move on to the isolated network and all is well
Laundry setup is much smoother using Bluetooth, but “wake” is unreliable and state sync of device sometimes requires a force quit of app
Failed instruction Manual downloads (6 bytes vs 9 mb) are neither detected nor corrected
Miele need a competent tech director, and a year or two to fix all the broken edges. Product design and feature set is good; it just barely works
Show more
No TwinDos notifications
As the title suggests, there are no notifications when your Ultraphase 1 or 2 runs out in your washing machine. Very, very, annoying. Please fix this, or make a feature, ASAP.
Vacuum registration
Impossible to register for warranty/ app defaults solely to WiFi enabled products. Not for $800 vacuum.
Completely useless
I purchased a top of the range Miele dishwasher and was unable to connect it to the Miele app on my iPhone 17. Completely useless!
Cannot Login the App using existing account.
Bad app. I have a Miele account but app just refuses to log me in. It says authentication failed every thing after deleting and reloading. I can only use the website and not the app.
Buggy
Password reset issues and log outs too much effort to be useful
