Unnecessarily complicated
So completely annoyingly complicated to set up and use.
I’m sure it’s great….if you could login
Extremely disappointed with the onboarding experience. I’ve only just purchased my appliance and created a Miele account, yet I’m completely unable to log into the app. Every attempt results in the message: “Authentication failed. Your login session has expired. Please login again.”
I’ve tried on both my iPhone and iPad, re-entered my credentials multiple times and the issue persists. This appears to be a problem with Miele’s authentication system rather than anything I’m doing.
For a premium brand, I’d expect the connected services to work out of the box. At the moment, I’m unable to use any of the smart features that were part of the reason for purchasing the appliance.
I hope someone from Miele customer support sees this and contacts me promptly with a solution, because this is a very poor first impression.
I’ve tried on both my iPhone and iPad, re-entered my credentials multiple times and the issue persists. This appears to be a problem with Miele’s authentication system rather than anything I’m doing.
For a premium brand, I’d expect the connected services to work out of the box. At the moment, I’m unable to use any of the smart features that were part of the reason for purchasing the appliance.
I hope someone from Miele customer support sees this and contacts me promptly with a solution, because this is a very poor first impression.
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App doesn’t work anymore
The app is clunky but it worked for everyone when we got our washing machine. Now a year later it doesn’t show the washing machine anymore and when trying to re-register it says it is registered to another account. Tried deleting account but needed password. Password not automatically saved the last time this happened as miele’s url is IoT-Miele. Did a password reset but can’t login - says temporarily locked out….
It was faster to just use the washing machine controls. There’s no joy in using this app.
It was faster to just use the washing machine controls. There’s no joy in using this app.
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Washer is a piece of junk
Brand new washer refuses to SAVE setup. Asks for setup every time it is powered on. Will not start a cycle. Piece of junk. Do not buy Miele!
What a failure for an app linked to the top Miele oven!
I have the top Model oven and this app does not display or let me set/change the 2 minute minders! I have to get up and set it at the oven! I demand this is fixed on the next release!
Difficult setup, limited functions
Took a very long time to get the washing and drying machines linked. There is very limited functionality and syncing takes a long time. I’m also now locked out of my account because the account recovery function is not working
Doesn’t work
Cannot really comment as wasted 30 minutes trying to connect to 2 different machines and failed every time.
Absurdly wasted opportunity
My dishwasher failed with an alarm saying “Drain”. Ok, I thought, I’ll check the app. The app is aggressively useless. Literally says “your appliance is reporting an error. Check operating manual for more info.”
Really?!? It offers no additional details. It can’t even tell me the error code let alone cross referencing it. It doesn’t have link to the manual. Doesn’t have an AI agent to help me troubleshoot the issue. No support for getting a technician booked. I’m sure there is a point to this app, but I don’t know what it is.
Really?!? It offers no additional details. It can’t even tell me the error code let alone cross referencing it. It doesn’t have link to the manual. Doesn’t have an AI agent to help me troubleshoot the issue. No support for getting a technician booked. I’m sure there is a point to this app, but I don’t know what it is.
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Terrible.
Unable to create account, with no error message. I hate that the new filters no longer have a meter showing when they need replacing. Instead, I have to download an app to get a reminder. Worthless.
Great when it works, super unreliable, built by people who don’t understand networking
Notable difference between laundry and oven devices
Ovens are excreable; wifi modules can’t deal with networks that isolate devices even though they don’t need to talk to other devices on the network; establish a whole fresh network to register them then move on to the isolated network and all is well
Laundry setup is much smoother using Bluetooth, but “wake” is unreliable and state sync of device sometimes requires a force quit of app
Failed instruction Manual downloads (6 bytes vs 9 mb) are neither detected nor corrected
Miele need a competent tech director, and a year or two to fix all the broken edges. Product design and feature set is good; it just barely works
Ovens are excreable; wifi modules can’t deal with networks that isolate devices even though they don’t need to talk to other devices on the network; establish a whole fresh network to register them then move on to the isolated network and all is well
Laundry setup is much smoother using Bluetooth, but “wake” is unreliable and state sync of device sometimes requires a force quit of app
Failed instruction Manual downloads (6 bytes vs 9 mb) are neither detected nor corrected
Miele need a competent tech director, and a year or two to fix all the broken edges. Product design and feature set is good; it just barely works
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No TwinDos notifications
As the title suggests, there are no notifications when your Ultraphase 1 or 2 runs out in your washing machine. Very, very, annoying. Please fix this, or make a feature, ASAP.
Vacuum registration
Impossible to register for warranty/ app defaults solely to WiFi enabled products. Not for $800 vacuum.
Completely useless
I purchased a top of the range Miele dishwasher and was unable to connect it to the Miele app on my iPhone 17. Completely useless!
Cannot Login the App using existing account.
Bad app. I have a Miele account but app just refuses to log me in. It says authentication failed every thing after deleting and reloading. I can only use the website and not the app.
Buggy
Password reset issues and log outs too much effort to be useful
More functionality would make the app/mobile connection useful
Easy to connect washer/dryer to the app, but I was hoping that I could access appliance settings and programmable functions so that I wouldn’t have to navigate using the small digital display on the unit itself.
For example, changing things like PIN code, keypad volume, buzzer, and welcome time; changing these options within an app would probably be less of a hassle than navigating the programmable functions on the appliance itself.
Edit:
It’s now been a couple years and the app functionality hasn’t improved at all. I can only assume that the people who work on this product don’t actually use it in their own homes.
For example, changing things like PIN code, keypad volume, buzzer, and welcome time; changing these options within an app would probably be less of a hassle than navigating the programmable functions on the appliance itself.
Edit:
It’s now been a couple years and the app functionality hasn’t improved at all. I can only assume that the people who work on this product don’t actually use it in their own homes.
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Failed to login
Account authentication failed during multiple attempts, including after uninstall and reinstall. After every login, pop up dialog box with “Authentication failed” appeared and signed me out. Login works in a desktop browser.
Required But Not Desired
This is the way you’ll interact and monitor with your @home connected Miele appliances, but the app is a bit glitchy and the designers probably don’t use the app themselves due to how it’s organized.
First: Living in the US, we use the unpopular Fahrenheit system. Our WXR860 clothes washer is set to F, as is the Miele app, but the app is taking the washer’s reported temp (in F) and re-converting it to F, meaning washer is running an 85F wash, the app says it’s a 185F wash. Not critical but annoying and seems like a very obvious bug that hasn’t been fixed still.
Second: Going into the washer app, half the initial screen shows a huge washer line art image, and Washing Assistant “Unsure how to best wash your textiles?” which I can’t imagine many people need the assistant this often to make a priority over washer cycle details (like estimated time of completion, not just time remaining.)
Third: Unsure if the washer tracks actual eco usage (water, electricity) but the Miele dishwasher does. If so, why can’t I see water and kW usage as a washer cycle progresses in the app?
There are other annoying niggles as a user I’ve learned to live with but the whole experience feels like it was outsourced. Glitches, annoying navigation flow, TwinDos level on separate areas. “Programme” spelling when cycle time changes in pop-up alerts despite being in the US. It’s my least favorite part of using my Miele appliances.
First: Living in the US, we use the unpopular Fahrenheit system. Our WXR860 clothes washer is set to F, as is the Miele app, but the app is taking the washer’s reported temp (in F) and re-converting it to F, meaning washer is running an 85F wash, the app says it’s a 185F wash. Not critical but annoying and seems like a very obvious bug that hasn’t been fixed still.
Second: Going into the washer app, half the initial screen shows a huge washer line art image, and Washing Assistant “Unsure how to best wash your textiles?” which I can’t imagine many people need the assistant this often to make a priority over washer cycle details (like estimated time of completion, not just time remaining.)
Third: Unsure if the washer tracks actual eco usage (water, electricity) but the Miele dishwasher does. If so, why can’t I see water and kW usage as a washer cycle progresses in the app?
There are other annoying niggles as a user I’ve learned to live with but the whole experience feels like it was outsourced. Glitches, annoying navigation flow, TwinDos level on separate areas. “Programme” spelling when cycle time changes in pop-up alerts despite being in the US. It’s my least favorite part of using my Miele appliances.
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Very hard to get it started
Not recommended
Awful app
Many days, e-mails & calls. Still not resolved.
