Too many years in and the app is still garbage
July 2026 nothing has changed. It is still garbage software. I can’t tell you how many times the scout has disappeared and I have to keep adding it back on and now for the first time ever I can’t sign out of the account I tried and I tried and I tried so I just have to delete it. It’s garbage. I’m disgusted with this company at this point all this money and no progress pathetic especially for the Germans.
Update February 2025… I still hate this app. It has nothing to do with the phone. I keep buying new phones and the app hasn’t changed now it’s the first time I’m trying to use it on the 16 Pro the app loads, but the map doesn’t want to load. I have already deleted the app two times and reinstalled it I don’t understand. Why can you not make proper software? Why do you continue to employ people who do not know what they’re doing as a German company. This is an embarrassing, pathetic no excuse …..
You constantly strive to do better you say yet you do nothing. I have had the RX 2 over 5 years. thank God the machine is amazing but the app software has not changed and is still a disaster and I’m sure three years from now it will still be the same.all that money and all those people and you can’t do an app. I thought Germans were supposed to do it better.
10-14-2024 this app is officially the worst software I have ever used out of anything I have ever used. It is a disgrace of a company of this size and age and prestige cannot afford to write vacuum cleaning software startup companies can do it better outsource it at this point the stupid robot doesn’t realize where it is on the map, even though it starts in the correct spot on the map that are marked as a no go zone don’t work. It’s an embarrassing shame.
Update February 2025… I still hate this app. It has nothing to do with the phone. I keep buying new phones and the app hasn’t changed now it’s the first time I’m trying to use it on the 16 Pro the app loads, but the map doesn’t want to load. I have already deleted the app two times and reinstalled it I don’t understand. Why can you not make proper software? Why do you continue to employ people who do not know what they’re doing as a German company. This is an embarrassing, pathetic no excuse …..
You constantly strive to do better you say yet you do nothing. I have had the RX 2 over 5 years. thank God the machine is amazing but the app software has not changed and is still a disaster and I’m sure three years from now it will still be the same.all that money and all those people and you can’t do an app. I thought Germans were supposed to do it better.
10-14-2024 this app is officially the worst software I have ever used out of anything I have ever used. It is a disgrace of a company of this size and age and prestige cannot afford to write vacuum cleaning software startup companies can do it better outsource it at this point the stupid robot doesn’t realize where it is on the map, even though it starts in the correct spot on the map that are marked as a no go zone don’t work. It’s an embarrassing shame.
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Frustrated
The build quality of the robot is great. (The side brushes only occasionally spin, but generally good otherwise. Cleans well.)
However, the app is absolute rubbish and since the last update I have not been able to connect to the robot.I have to use the robot without app interface as I have given up. Can’t get the robot to update firmware now either. Immer Besser?. I think it should be try harder.
However, the app is absolute rubbish and since the last update I have not been able to connect to the robot.I have to use the robot without app interface as I have given up. Can’t get the robot to update firmware now either. Immer Besser?. I think it should be try harder.
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Worst App EVER!
I’d have rated it a zero if that were an option. Doesn’t work reliably nor CONSISTENTLY! I’ve tried for the past year.
I’m used to working around the flaws of a disfunctional app but this one is impossible. AND what’s insulting is the company’s replay to an another poor review about continuous improvement but it’s been TWO YEARS since the last update! Astounded for a German company known for their quality and innovation!!!
I’m used to working around the flaws of a disfunctional app but this one is impossible. AND what’s insulting is the company’s replay to an another poor review about continuous improvement but it’s been TWO YEARS since the last update! Astounded for a German company known for their quality and innovation!!!
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Weak server
For several weeks, the servers doesn’t work and I can’t use my robot in the application. That is really annoying because I always have to arrive home in order to activate the robot. Weak application!
