So convenient
I use MILKRUN all the time. Super easy to do a quick meal order or fruit/veg/milk run and get it delivered within 30 minutes.
Great specials ($1 chocolate anyone?) and prices are in line with the local Woolies prices - can’t go wrong!
Great specials ($1 chocolate anyone?) and prices are in line with the local Woolies prices - can’t go wrong!
Fake promotion
Registered as new customers and can’t find the promotion, asked agent and get no useful answers, 草台班子 app.
Could be better
My MILKRUN always has a lot of stuff out of stock plus the delivery fee is just too much
Tracking is really poor
The in-app delivery tracking has suddenly become really poor. I’m getting notifications that my delivery is about to arrive, when the map is showing the driver is streets away. It used to be great.
Scammers
I am extremely disappointed with MilkRun. I was charged twice for a single order, and the only explanation I received was that the first charge was a “temporary authorisation” and the second was the actual payment.
This is the first time I have encountered a business charging customers this way, and there was no clear warning before the payment was processed. From a customer’s perspective, it simply looks like you’ve taken the money twice.
What makes this even worse is that I still haven’t received my money back. It’s unacceptable to hold a customer’s funds without making the process transparent or resolving the issue promptly.
Instead of acknowledging how concerning this is, customer service gave me what felt like a scripted explanation rather than addressing the actual issue. Your payment process lacks transparency, and the way this was handled has been incredibly frustrating and disappointing.
This is the first time I have encountered a business charging customers this way, and there was no clear warning before the payment was processed. From a customer’s perspective, it simply looks like you’ve taken the money twice.
What makes this even worse is that I still haven’t received my money back. It’s unacceptable to hold a customer’s funds without making the process transparent or resolving the issue promptly.
Instead of acknowledging how concerning this is, customer service gave me what felt like a scripted explanation rather than addressing the actual issue. Your payment process lacks transparency, and the way this was handled has been incredibly frustrating and disappointing.
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Always missing items
The staff can’t put together simple lists. I ordered 5 items including milk and they missed 2. I got 3 items and no milk. The drivers don’t check. I mean it is absolutely ridiculous. Deleting the app. Useless!
Failing in accessibility
When you set pin on delivery, meet at door, and literally cannot walk up a flight of stairs due to disability...and the driver can somehow still deliver up a flight of stairs to no human and go on with their day - that means there is something VERY wrong with this app.
I don't know how DoorDash drivers get this right 95% of the time - yet your drivers are the reverse.
I have had multiple issues with this aspect of your service over the years, and I was blamed for getting it wrong whenever I didn't use pin on delivery.
Yes. Called to let them know and a $15 off my next order was the only thing offered. No team leader available to offer to help fix the problem going forward. A vague they will "log the problem" with no reference or ticket number provided.
Yeah nah. $15 off another order that doesn't make it to my door in an accessible way? Not worth a thing to me.
Make your service accessible, prove it, and you might get me back as a customer. Seriously mate. Do better.
I don't know how DoorDash drivers get this right 95% of the time - yet your drivers are the reverse.
I have had multiple issues with this aspect of your service over the years, and I was blamed for getting it wrong whenever I didn't use pin on delivery.
Yes. Called to let them know and a $15 off my next order was the only thing offered. No team leader available to offer to help fix the problem going forward. A vague they will "log the problem" with no reference or ticket number provided.
Yeah nah. $15 off another order that doesn't make it to my door in an accessible way? Not worth a thing to me.
Make your service accessible, prove it, and you might get me back as a customer. Seriously mate. Do better.
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Get with the times
Woeful. Items always out of stock, such limited selection. Honestly, why don’t you let users manually choose other stores? The store is automatically set to one that doesn’t have anything! How long does it take to update your inventory to actually match the store inventory?cant tell you the amount of times I’ve rolled my eyes not being able to get anything I want on the milkrun app. May as well just go to the store myself, honestly get with the times.
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Thanks!
Thank you for adding the live activities feature on iOS! Appreciate it ❤️
Sad
Unable to use app anymore as it can’t update on my phone I have an iPhone 8 and it won’t take the update 😖
Worst delivery service I’ve used
Had a driver cancel on me when I was literally waiting outside a minute after he messaged me. I guess he left because I wasn’t outside the minute he arrived (about 10 minites before the estimated delivery time). I guess the drivers just dont care since they dont get rated. I’ve gone back to using uber since theyve never failed to deliver for me
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Unable to place order
Payment failed due to name and address not match the bank card. I have double checked they are match. Unable to order anything through this APP
Live tracking
This is truly a great app but what puts me off every time is the horrible live tracking. You’ll never know how close your driver is because the car on the map will keep rotating in certain spots for a good 5 minutes…
Other than that, everything is perfect…
Other than that, everything is perfect…
Definitely wouldn’t recommend this app!!
If I could give no stars, I would. I had just created an account with them & they blocked me straight away. I wasn’t able to make my first order until 24hrs from making my attempt & then I went to make a second order and the same situation happened.
I used the customer service app MULTIPLE times to ask why? And what had happened? & MULTIPLE times they left me with no response for hours, even days. They never followed up even after my request, I really would not recommend this app!!
Customer service won’t help, once the APP itself blocks you, the team can’t do anything to help. It’s AI generated!
I used the customer service app MULTIPLE times to ask why? And what had happened? & MULTIPLE times they left me with no response for hours, even days. They never followed up even after my request, I really would not recommend this app!!
Customer service won’t help, once the APP itself blocks you, the team can’t do anything to help. It’s AI generated!
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I ❤️ Milkrun
I use Milkrun all the time for groceries and booze. Always fast delivery and fairly priced. I hope they never stop. Jackie
Secretely charge extra for items
milk run now does the evil practice of secretely charging extra to customers for items. effectively making delivery cost AT LEAST $10.
Stock Inaccuracy
The stock on hand is never accurate, the amount of times I've ordered only to receive a small portion of my order is so annoying because why am I paying a delivery fee for 2 items, the communication is atrocious and the service is on the bottom. What's worse is the local Woolworths the order comes from is usually over stocked with the item they claim is out of stock. Bad for business
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Sad
Unable to use app anymore as it can’t update on my phone
SCAMMERS
driver dropped order off at wrong house, claimed to have called me and handed it to me when I heard and received nothing and MILKRUN not interested in resolving issue - been on hold for half an hour. Guess this single mum is out $150 and my toddler will miss out. Not cool.
Notifications on IOS devices doesn’t work
Across the last few purchases on different devices, and app up to date, notifications no longer occur
