So convenient
I use MILKRUN all the time. Super easy to do a quick meal order or fruit/veg/milk run and get it delivered within 30 minutes.
Great specials ($1 chocolate anyone?) and prices are in line with the local Woolies prices - can’t go wrong!
Great specials ($1 chocolate anyone?) and prices are in line with the local Woolies prices - can’t go wrong!
Fake promotion
Registered as new customers and can’t find the promotion, asked agent and get no useful answers, 草台班子 app.
Could be better
My MILKRUN always has a lot of stuff out of stock plus the delivery fee is just too much
Tracking is really poor
The in-app delivery tracking has suddenly become really poor. I’m getting notifications that my delivery is about to arrive, when the map is showing the driver is streets away. It used to be great.
Scammers
I am extremely disappointed with MilkRun. I was charged twice for a single order, and the only explanation I received was that the first charge was a “temporary authorisation” and the second was the actual payment.
This is the first time I have encountered a business charging customers this way, and there was no clear warning before the payment was processed. From a customer’s perspective, it simply looks like you’ve taken the money twice.
What makes this even worse is that I still haven’t received my money back. It’s unacceptable to hold a customer’s funds without making the process transparent or resolving the issue promptly.
Instead of acknowledging how concerning this is, customer service gave me what felt like a scripted explanation rather than addressing the actual issue. Your payment process lacks transparency, and the way this was handled has been incredibly frustrating and disappointing.
This is the first time I have encountered a business charging customers this way, and there was no clear warning before the payment was processed. From a customer’s perspective, it simply looks like you’ve taken the money twice.
What makes this even worse is that I still haven’t received my money back. It’s unacceptable to hold a customer’s funds without making the process transparent or resolving the issue promptly.
Instead of acknowledging how concerning this is, customer service gave me what felt like a scripted explanation rather than addressing the actual issue. Your payment process lacks transparency, and the way this was handled has been incredibly frustrating and disappointing.
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