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Movement Mortgage is awesome
Lack of Transparency and Inadequate Communication Before, During, and After Closing
The communication was poor before, during, and after closing. Critical information about my loan terms, payment setup, servicing procedures, escrow details, and what to expect after closing was not clearly explained. I was not provided with the guidance or education necessary to properly service my loan or feel confident managing my payments.
There was a consistent lack of proactive communication. Instead of being clearly walked through next steps, timelines, and expectations, I often felt left to figure things out on my own. For such a significant financial commitment, this level of disorganization and lack of transparency is unacceptable.
Homebuyers deserve to be properly informed and set up for success when taking on a mortgage. Unfortunately, my experience did not reflect that standard.
