MM Servicing User Reviews

What users say

Top reviews

Garbage

In 2026 login should not be this awful, come on, seriously. Worst excuse of an app I’ve ever seen. Fix faceid and fix sessions. Fire your engineers.

lousy services

Can’t send statements correctly and can’t adjust autopay dates as requested

Easy Access

I love this app. I can add additional payments at any time

Won’t allow to login

Continually getting a message saying, “Sorry, something happened, please try again at a later time” which isn’t very helpful

Consumer

Several times I have paid on this app, sometimes it doesn’t actually deduct from my account. Then I get late notices.

Log in

Allow face recognition for log in

Movement Mortgage is awesome

This is the best mortgage company I’ve ever used. Everyone is friendly and helpful. The website and app is convenient and easy to use.

Lack of Transparency and Inadequate Communication Before, During, and After Closing

This was my first time using Movement Mortgage to purchase a home, and the experience was extremely disappointing from start to finish.

The communication was poor before, during, and after closing. Critical information about my loan terms, payment setup, servicing procedures, escrow details, and what to expect after closing was not clearly explained. I was not provided with the guidance or education necessary to properly service my loan or feel confident managing my payments.

There was a consistent lack of proactive communication. Instead of being clearly walked through next steps, timelines, and expectations, I often felt left to figure things out on my own. For such a significant financial commitment, this level of disorganization and lack of transparency is unacceptable.

Homebuyers deserve to be properly informed and set up for success when taking on a mortgage. Unfortunately, my experience did not reflect that standard.
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This app sucks.

Constantly have to change your password. And then when you do, it takes 4 or 5 tries for it to go through. You also can’t copy and paste the code they give you email form to the app. I literally have never written a review before and this app is terrible. I would not go with movement again if i had the choice just based on how poorly this app functions. You’d think with all of the money they make off of us, they could invest it in a functional app.
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Never again

It’s ridiculous that you can’t make bimonthly 1/2 payments on your mortgage with this company. I’ll not do another mortgage with this company again. It’s completely stupid to only be allowed to make a full payment once a month

the app is a bit clunky

I am unable to schedule a payment for a date greater than Dec 31, 2025. This needs to be resolved.

How can I pay my mortgage????

I downloaded the app because I’m not able to login to my loan on the website…. Tried resetting password twice- (even though i know my password is right) and nothing. Got the app- can’t log in because it’s not accepting new or old password… meanwhile my mortgage is not being paid… Anyone else experiencing this??
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Can’t update

Can’t update the version even though I’m required to in order to proceed

Horrible

Will not open. Grinds and grinds. Deleted and reinstalled multiple times waiting days between. Worst app ever

Payment Mortgage!

Excelente App🙏🏻

Months and can’t login

It’s been literally months the app just won’t let me login. No trouble logging in on a desktop though. This app is trash.

Stuck on enroll options screen

I cannot use app, once I login it gets stuck on the enroll options screen and will not advance.

Wont let me log in

Please fix this app

Won’t let me log in

Please fix this app

LOVE THIS APP!

So user friendy!