Billed on Day 6 of 7 Day trial
I was billed for the plan, even though I cancelled on Day 6 of the 7 Day free trial. I downloaded the app on the weekend, but didn’t start the trial until Monday. When I tried to cancel on Sunday, I had already been charged. I was able to get a refund with some hoops. I liked the app and the exercises were helpful. Some of them are 20 minutes and I wasn’t able to do them everyday. I would have kept a lower priced plan with shorter exercises but $22/month was more than I wanted to spend for a few days per week of content that I lose access to when I stop paying.
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Response from developer
Thank you for taking the time to review. I apologize you had an unpleasant experience. However, this is not quite accurate. You were charged exactly 7 days after the subscription was created per the billing agreement. As per the service, apologies again for the experience. We would have loved the opportunity to offer some support where we could have pointed out the features in the app that let you filter your content by duration of video. Thanks again for taking the time to review.
Never received verification email
Could not get an account because I never received an email verification.
Deceptive free trial
A few years ago, I had signed up to try this when it first came out. I had gotten emails about a free 7 day challenge and free trial. So I decided to have another look. There was no indication I was going to be charged outside of the free trial until the last part where it charged my credit card. I contacted their support and they said I am not eligible for a refund. Unfortunately the exercises are too advanced for me. They should provide a warning if they are going to charge you. Plenty of other apps will provide free trials after a certain amount of time.
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Changed My Life
Living in pain always seemed like it was a non-negotiable fact of life as I got older. I noticed it in my early to mid thirties..prime time. I’ve been at this for about 7 years and I don’t walk around with much pain anymore. But when I do, I use this app and am able to release the tensions associated with wherever the pain point is and move on with my life. I’d give this app 10 stars if I could.
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Good content. Poor interface
Content is great but app is sometimes buggy
App is down and no support
The app says I don’t have an active subscription even though I do. It says to contact support but the support link goes to a page not found error. Are you having an outage?? Your website is also throwing errors when I try and login.
Best App to Feel Better
I love what Kelly & Juliet teach. This app is so awesome whether you are actively trying to fix pain or just trying to maximize your athletic ability. Can’t recommend it enough!
Mobility habit stuck
I’ve been telling myself I needed to incorporate mobility into my routine forever but just never got myself to commit to the habit. Between the daily hip spin up and daily mobility practices I have stuck with mobility for over 90+ days and finally have a habit I can see sticking with. Plus I feel so much better!
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Awesome app!
As a Personal Trainer and Fascia Stretch Therapist, I really value this app. It gives me easy access to tools that can immediately help my clients improve their mobility both in sessions with me AND at home with homework I can provide. It is also a game changer for me to work on my own mobility with my body as well. Amazing app and Kelly Starrett is the best!
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Mobility habit stuck
I’ve been telling myself I needed to incorporate mobility into my routine forever but just never got myself to commit to the habit. Between the daily hip spin up and daily mobility practices I have stuck with mobility for over 90+ days and finally have a habit I can see sticking with. Plus I feel so much better!
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Not worth it
The app should just be called 101 different ways to use a foam roller. He also goes on and on and repeats things constantly in the videos way more than necessary. User interface of the app also is very bad. Time would be better spent just doing YouTube yoga sessions or something like that
Nope!
They ask you to sign up, then for your credit card before you even get to try the app.
5+ Year Customer
If you have pain or mobility issues, getting this app and implementing it as a practice is life enhancing.
I went from having serious back pain, mobility and posture issues to having virtually zero pain and feeling great.
I’m a huge proponent for these people and this program. Invest spending time with them and this will make a ton of sense.
I went from having serious back pain, mobility and posture issues to having virtually zero pain and feeling great.
I’m a huge proponent for these people and this program. Invest spending time with them and this will make a ton of sense.
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Great mobility
Always a big fan of taking care of my body with some daily work. Big fan of the programming
Love
I love the app but days that I complete the mobility it doesn’t log on the leaderboard so I am not really motivated by it.
Nice App
Great
Best of the best
Thank you Kelly and J Star!!!
Great videos!
Love the videos and Kelly’s approach to mobility! The only thing I don’t like about the app is that it automatically counts your days. I was on 85 consecutive days when I did a late late session (around 11:30pm) and it didn’t count it for that day. So because of that I’m now starting at 0 again which is frustrating
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Expensive but seems alright
Cost: 19.9 /month if you pay the whole year at once, 21.03 if you pay per month
I wanted the daily mobility routines and while they seemed creative and good I just couldnt click with the coach doing the video. He just talked the whole video repeating information more than needed and not necessarily giving anything like “now hold this for X amount of time”. Might be someone’s cup of tea but not mine. Since all i was here for was the daily routines I didnt love it
I wanted the daily mobility routines and while they seemed creative and good I just couldnt click with the coach doing the video. He just talked the whole video repeating information more than needed and not necessarily giving anything like “now hold this for X amount of time”. Might be someone’s cup of tea but not mine. Since all i was here for was the daily routines I didnt love it
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It’s ok, could be much better
The core functionality of the app is good. However it could be improved. For instance, the daily mobility suggestions are often the same as a few days before with little change. There’s no way to track your change in mobility scores over time which would be cool. An intro video that is clear on the major techniques used in the app such as scrubbing, figure eights, deep tissue, etc would be helpful for those who have not read the supple leopard book.
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