Billed on Day 6 of 7 Day trial
I was billed for the plan, even though I cancelled on Day 6 of the 7 Day free trial. I downloaded the app on the weekend, but didn’t start the trial until Monday. When I tried to cancel on Sunday, I had already been charged. I was able to get a refund with some hoops. I liked the app and the exercises were helpful. Some of them are 20 minutes and I wasn’t able to do them everyday. I would have kept a lower priced plan with shorter exercises but $22/month was more than I wanted to spend for a few days per week of content that I lose access to when I stop paying.
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Response from developer
Thank you for taking the time to review. I apologize you had an unpleasant experience. However, this is not quite accurate. You were charged exactly 7 days after the subscription was created per the billing agreement. As per the service, apologies again for the experience. We would have loved the opportunity to offer some support where we could have pointed out the features in the app that let you filter your content by duration of video. Thanks again for taking the time to review.
Never received verification email
Could not get an account because I never received an email verification.
Deceptive free trial
A few years ago, I had signed up to try this when it first came out. I had gotten emails about a free 7 day challenge and free trial. So I decided to have another look. There was no indication I was going to be charged outside of the free trial until the last part where it charged my credit card. I contacted their support and they said I am not eligible for a refund. Unfortunately the exercises are too advanced for me. They should provide a warning if they are going to charge you. Plenty of other apps will provide free trials after a certain amount of time.
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Changed My Life
Living in pain always seemed like it was a non-negotiable fact of life as I got older. I noticed it in my early to mid thirties..prime time. I’ve been at this for about 7 years and I don’t walk around with much pain anymore. But when I do, I use this app and am able to release the tensions associated with wherever the pain point is and move on with my life. I’d give this app 10 stars if I could.
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Good content. Poor interface
Content is great but app is sometimes buggy
