Mochi Health User Reviews

Customer Experience

Positive experience47.3% of reviews
Neutral0.0% of reviews
Negative experience52.7% of reviews

~ Based on 169 written reviews from the US App Store.

What users say

Is Mochi Health Safe?

Mochi Health: Online Care appears safe based on user ratings. AppsHunter Safety Score for Mochi Health is 98/100.

This assessment is based on 14,990 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.3% of ratings point to a safe experience
0.4% of ratings suggest some concerns
1.2% of ratings point to a risky experience

~ Based on 14,990 App Store ratings for Mochi Health.

Is Mochi Health Legit?

Mochi Health: Online Care appears to be a legitimate app. AppsHunter Legitimacy Score for Mochi Health is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Provider was awesome!

Had a great experience with my first visit, I’m looking forward to beginning my journey with a glp-1 through Mochi. The provider was very thorough and took the time to explain everything and address any concerns that I had!

Don’t be afraid!!!

When I started looking at the telehealth places, there’s all these terrible horror stories all across the board about things not getting mailed out people being overcharged and all kinds of stuff. I was very skeptical coming into this. I did a lot of research. Mochi ended up being the company that I decided to try it with and I still was not 100% sure for the last four or five months I have been ordering from them. They have never overcharged me the prescription pack show up a day later after the prescriptions filled and maybe sometimes two days later, but they are never ever a weak in shipping or anything like that. I’ve never had any problems and I’m super happy with the service so the people who were out there afraid to sign up for a certain place you don’t have to be afraid of this one. I don’t think.
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Awesome Dr

My first visit Dr Hadji spent time getting to know me and made me feel very comfortable and was very knowledgeable in answering all of my questions. The cost is affordable especially with the tiered doses. I am very excited about my new journey.

Great first experience

Haley was amazing & very knowledgeable. I felt very comfortable. I left the meeting feeling confident that I know what to do and know how to reach out with any questions.

Losing weight

I love the product and the doctors!!! One of the best things that’s ever helped me and losing weight!

Great!!

Love that I can have a face to face with the doctor. Jason was great. I feel very positive about my experience.

Seriously trying to force GLP-1 and medication.

As someone who likes all natural ways and workouts. This is disgusting how this app is trying to tell me that I’m a good candidate for meditation when I obviously don’t want to go on meds or a shot. What a disgusting app to say that.

Best experience

Dr. Jay was amazing answering all my concerns!!!

Love It

Just switched from a local office to here for my GLP-1 and this has been the easiest and most informative process. I am so excited about how affordable this is going to be compared to my local office and I am going to be able to have it mailed to me instead of a 30 minute drive. 10/10 recommend.

Best tirzepatide provider out there!!

Mochi health is the best provider for all around weight loss care. In the last 3 months I have lost 65 pounds on tirzepatide with B 12. My first GLP-1 provider became entirely unaffordable after the first three Months. I researched for over two weeks to find the best company that offered medication along with diet and a exercise program. I love that I found mochi Health!! I went with them and I know I made the right choice because their doctor is so nice and kind and they are so responsive their customer care is wonderful in every way. prompt responses in thorough explanations.
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Professional

The doctor was professional, knowledgeable, and very helpful.

Expensive and frustrating EVERY. SINGLE. MONTH.

I’ve been a paying customer for months now, and every single month it’s the same issue trying to get my Zepbound prescription filled. The app is expensive, yet I have to chase down support, message multiple people, and repeatedly explain the same problem just to get my medication.

I’ve been told my prescription was sent when my pharmacy never received it. Then I’m told it was sent through LillyDirect, then CVS, then escalated to another team. It’s constant back-and-forth with no clear communication. I’ve reported this exact issue multiple times over the past several months, and it still hasn’t been fixed.

For what Mochi charges, patients shouldn’t have to jump through hoops every month just to receive a medication they’ve already been prescribed. When you’re relying on a medication, delays and confusion like this are unacceptable.

The support staff have always been polite, but the overall system and prescription process are incredibly disorganized. I expected a much smoother experience, especially at this price point. Unfortunately, I can’t recommend the service based on how difficult they make getting a simple refill.
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Dr Cruz

She was awesome and explain everything to me. Great doctor!

Great providers, great service

Always on time and very responsive! Great providers, great service

Don’t if live in AZ

Packaging is awful so doesn’t survive the heat. It is sad that they don’t anticipate the extreme temperatures when packing the vials. They arrive super hot and the product therefore destroyed. Tried it and not effective. Rather pay Eli lilly $100 more and actually get a product that works and is not damaged. Customer service is garbage. Says if arrived in 72hrs it’s fine. Do not recommend mochi. Don’t waste your time and $.
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Great response times by provider and quality of care!

My ARNP Reychelle IS JUST FANTASTIC!! Her response times, care and attention is top notch. She cares and is on top of everything! She explains things throughly and genuinely wants to help in every way she can! So happy with my care!

Mochi Health Has Made My Wellness Journey So Much Easier!” 💕✨

⭐⭐⭐⭐⭐

I have had such a great experience with Mochi Health! From getting started to having ongoing support, the whole process has been simple, convenient, and so much less overwhelming than I expected. I really appreciate having access to knowledgeable providers who actually listen and take the time to answer my questions.

I also love the convenience of being able to manage everything virtually and have support throughout my journey. I never feel like I’m just another number. The encouragement and personalized care have made such a difference for me.

If you’re considering starting your own health and wellness journey, I definitely recommend checking out Mochi Health! 💕✨
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Cash grab

Even if you’ve recently been on a GLP, they will start you at the lowest dose and make the smallest incremental increase per month to keep you paying while getting no results. I’m a very healthy and fit man who wanted to drop 10 lbs. Their compounded terzepitide does not compare to the real thing. I’ve doubled the doses I’ve been sent and…. almost no effect. They’re being sued by Eli Lilly for misrepresenting their product, and they’re being sued by their own clinicians (I mean people who rent out their DEA #’s as a side gig). There is no doctor-patient relationship, as their churn rate is second to an Amazon warehouse, and the business model is taking your money (which would be fine if the ‘patient’ were satisfied). Their dosing schedule does not even follow the manufacturer’s availabile titrations.
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First visit

I attempted to use RemedyMed and instantly had issues and I’m so glad because Mochi Health is amazing and easy to use. My Provider Laura was an absolute gem, look for her and book an appointment!

So user friendly!

Love this app. Beautiful, clean, easy to use and navigate.