Recent update
Not too good after recent update
Terrible customer support
Tried to call customer support Tuesday May 28 10:30am Et and got a message stating they are closed and the hours are open 7am Mt daily. Pretty sure that’s 8:30am Et. Also, I ordered over $150 during the site wide sale and didn’t receive the credit or free items. I’ve been on a subscription for 2 1/2 years. Come in Modere, better customer service is necessary!!
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Subscription Order Total
The subscription order total has been removed. This was a useful feature during promotional spend periods. It’s now hard to know exactly how much the subscription will be when it’s processed.
Worst customer service I’ve ever experienced
The company doubled my order and charge my account without my authorization. I immediately called them to report the issue and after being on hold four times for over 45 minutes each time I finally got through to a customer service rep. This person said they would send me, a postage-paid return label and I could just return the double order and they would give me a credit sounded pretty good. However, I never got that email with that label. I sent A reminder email to that Customer Care representative reminding them they should send me the label. Never got a response. I’ve sent another email to customer service, explaining the issue took them multiple days to reply. Told me I only had a week once I received the shipment to make a return by that time It was over a week. I’ve tried calling again, several times, on hold for 45+ minutes with no one ever coming to the phone. I’m so done with this company!!
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Could be a lot better
Good when it works, but the monthly subscription information frequently disappears. The ability to change a subscription order to buy now has been removed which was a helpful feature.
