Recent update
Not too good after recent update
Terrible customer support
Tried to call customer support Tuesday May 28 10:30am Et and got a message stating they are closed and the hours are open 7am Mt daily. Pretty sure that’s 8:30am Et. Also, I ordered over $150 during the site wide sale and didn’t receive the credit or free items. I’ve been on a subscription for 2 1/2 years. Come in Modere, better customer service is necessary!!
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Subscription Order Total
The subscription order total has been removed. This was a useful feature during promotional spend periods. It’s now hard to know exactly how much the subscription will be when it’s processed.
Worst customer service I’ve ever experienced
The company doubled my order and charge my account without my authorization. I immediately called them to report the issue and after being on hold four times for over 45 minutes each time I finally got through to a customer service rep. This person said they would send me, a postage-paid return label and I could just return the double order and they would give me a credit sounded pretty good. However, I never got that email with that label. I sent A reminder email to that Customer Care representative reminding them they should send me the label. Never got a response. I’ve sent another email to customer service, explaining the issue took them multiple days to reply. Told me I only had a week once I received the shipment to make a return by that time It was over a week. I’ve tried calling again, several times, on hold for 45+ minutes with no one ever coming to the phone. I’m so done with this company!!
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Could be a lot better
Good when it works, but the monthly subscription information frequently disappears. The ability to change a subscription order to buy now has been removed which was a helpful feature.
It never works!!
So frustrating that every time I try to go into this app it says, we are currently experiencing technical difficulties… or something to that effect! Fix it please, we need to use this 🫶🏻😃thanks! Also, this is never in sync with the website… so it’s kinda pointless to have the app then…!?!?
Listening to needs of customers
I’ve used this app for a number of years. Many changes have occurred, experience has proven when changes have been put in place the reason is this company has listened to feedback & concerns.
Changes have been easy to work around. Usually no need to read details but just jump into using the app as required 🌟
Changes have been easy to work around. Usually no need to read details but just jump into using the app as required 🌟
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Needs improvement
Firstly the app doesn’t appear to be available on my Samsung Galaxy Tablet? Is it currently only for Apple products?
Secondly, having notifications would be very helpful (eg. When something has been shipped, when you’ve received a token, or a reminder about subscriptions).
For some reason all your emails keep going to my junk folder and I can’t find a way to stop them. So I forget about subscriptions, and sometimes I don’t get through the products fast enough to warrant another big delivery! Unfortunately I found the subscription reminder too late again so will need to try and cancel or return the products this time….
Secondly, having notifications would be very helpful (eg. When something has been shipped, when you’ve received a token, or a reminder about subscriptions).
For some reason all your emails keep going to my junk folder and I can’t find a way to stop them. So I forget about subscriptions, and sometimes I don’t get through the products fast enough to warrant another big delivery! Unfortunately I found the subscription reminder too late again so will need to try and cancel or return the products this time….
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No contact us option=we don’t care
Seems to be the most basic part of doing business. Especially if a company cares about their customers.
I order 2 items consistently and have a strong suggestion for packaging on both. Which I think is odd in itself. I only use 2 and I have an issue with both products to the point that I was actually wanting to contact the company! I never do that!
I order 2 items consistently and have a strong suggestion for packaging on both. Which I think is odd in itself. I only use 2 and I have an issue with both products to the point that I was actually wanting to contact the company! I never do that!
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Better UI please
The Modere app on my iPhone has a terrible user interface. The 'process today' button makes it easy for customers like myself to accidentally pay for orders unexpectedly when they forget to add it to their ‘subscription cart’. It’s like you purposely want customers to make mistakes.. Love the products but the UI needs improvement.
In fairness I too need to be more aware of what buttons or where I am in your UI before purchase orders.
In fairness I too need to be more aware of what buttons or where I am in your UI before purchase orders.
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Need to merge accts
I have a home in US and one in Canada. I can’t use the credits I’ve built on my us address to send to my Canadian address. The US app won’t let me add a Canadian address for shipping. I don’t need or want two separate accts
Terrible app
Modere encourages you to subscribe with offers of discounts. I cancelled my subscription and they still took the £70 out on March 28th. It’s now April 14th and I’m still waiting for them to get back to me. It’s a joke !!!!
Little expensive BUT No issue until this
I like several of the products from this brand I recently order the new “Trim” salted caramel the deal was that I could “try the new flavor and get a spoon “but I got no spoon like I need MORE SILVERWARE!!!lol But I tried to let them know and my modere person but that turned into a Them getting their credits was a more important argument So I just let it be. The reason I stay with them as a brand is specifically because of 4 products TRULY not the CS
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Stop the SPAMMMMMMM
Stop the Spammmmmm
Reaching company
Well there’s a few things number one I cannot remove my credit card at all they won’t let me do it that is not a good thing I am not happy about that so I’m gonna have to change my card at the bank and change all my accounts the only way I cannot get a product is if I empty my basket which is fine but I’m upset that I cannot remove a card that I think should be illegal. Second of all there is no phone number anywhere in the app and any page for me to reach out to them I need to find out how to return a product which was put in a basket NI could not remove my credit card so it was shipped and took everything out of my bank account so it is my fault because I didn’t zero out my shopping cart but again I was not able to take my credit card out of their system
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App looses details
I have updated my card details many times now and every time it has the spinning wheel to show my details have been saved, but when your subscription is up for renewal the card details have disappeared and you have not paid for your much needed goods.
The details of the card do not stay put and makes this frustrating to use.
The details of the card do not stay put and makes this frustrating to use.
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My subscription details
What is wrong with this ap I can’t access anything not even my referral code???
Customer Service
They promote customer service my rep is awesome however the actual company customer service doesn’t care and not willing to help. I would have been ok with some of the outcome but the rep at home office treated me like dirt on their shoe
Poor service
I called Modere after I placed my order because after further research I decided against it. Told me order already shipped. 7 days later an package hasn’t left facility yet. No money back guarantee. DONT PURCHASE
App is HORRIBLE
The app is horrible! Every time my shipment is suppose to process, it doesn’t and it ends up passing the 1 month mark and my savings/discount starts all over again! It’s happened way too many times now so I know it’s not a coincidence. When I was using the website before, I never had this issue! Fix your app!!!
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