Poor communication
I don’t know if I’m more upset with Moen or my insurance company but we were required to purchase this expensive product by our home owners insurance in order to keep home owners insurance even though we live in a Rocky hillside not prone to flooding. This thing has never seemed to learn our rhythm for times of year that require more watering of plants; it always wants to shut off. Now Moen has requested me to update their app which i successfully did but i fear activating it because it tells me they will need notifying my insurance company that it’s turned off while it’s in learning mode and could affect my insurance coverage. Since it’s a Sunday i have to stop with the procedure until i can call my insurance company to check in with them. This whole thing is such an energy drain on my life.
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Use By Fixture No Longer Available on App
The app no longer provides the use by fixture any longer on the app which complicates renaming mislabeled fixtures a hassle because you have to go to the website. Also the website isn’t user friendly.
Not perfect
Sent small water leak toilet but not the right one
New app worse than original and far less intuitive
The new app is a definite step down from the original: navigation not intuitive and less visually appealing. It should have a clear landing page that shows all homes, accessible from the Home button. From there, it should be easy to select a home, view each monitor, and quickly access alerts within that home. Right now the architecture feels less intuitive, and common tasks take more effort than they should.
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False positives and Wi-Fi failure
Sends lots of false positive alerts and connectivity fails often. Terrible app and terrible hardware.
Poor functioning
Why can’t you reboot the device from the phone
Really bad AI
The plumbers install them, then tell the owner to shut it off. They get more false alerts from this damn thing. Anytime I water my lawn I get told I’m going to get shut off. Anytime I have a new tenant it tries to shut off their water because it’s considered abnormal use. There’s no way to tell it to relearn the household. They force you to download 2 apps, but don’t allow you to use them both at the same time. This is the more stupid of the two, but i got locked out of the other one when I attempted to rescue my tenant from an auto water shutoff while they were showering. The user interface is not designed for the user, it’s designed for Moten’s engineers. None of this stuff is useful. But boy do those charts look pretty. Too bad the information is worthless.
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Old App was Better
Too much fluff on the new app. I prefer to be able to see a summary of moisture detector status on the landing page rather than needing to query each individually. Can I return to the old app and, if so, how?
John
Moeen Flo is really a great operation. They always answer the phone and they’re extremely polite and courteous. They always fix the problem!
Required by Ins. Co.
Useless and annoying
Moen water sensors are awful
Good luck pairing these POSs if your network equipment is from after 2012. Moen knows it is selling outdated safety equipment but I guess wants to save a nickel and not use modern devices.
Hate the New App
I hate the new Moen app. It keeps forgetting that I’ve already migrated my account and requires standing on my head for 10 minutes, rejecting my login 4 or 5 times before accepting it.
Lacking basic functionality
There is no way to remove an offline device from your account in the new app.
Moen
Absolute Garbage !!!!
Invasive
I was not given a choice by my insurance company so I bought and installed this product. First, it turns your water off unless you happen to catch the notification within minutes! BEYOND ANNOYING! I have told them multiple times that when my housekeeper is doing laundry of course there will be a spike in usage but it continues. Second, you get bombarded by messages at all hours if God forbid water is being used. Third, they send you shaming notifications about constant water over use! How much does one person use?? Any amount is too much! I would never have this product if my insurance didn’t depend on me having it! It feels invasive!
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Moen Flo
The updated app shuts my water off too often for what is sees as abnormal activity that is very normal activity.
Always goes offline
It doesn’t support 5G making it difficult to set up and constantly goes offline
Home protection
I was skeptical at the beginning. But since my Plumber recommended, I decided to give it a try and very happy now I can check my water flow, temperature. And water pressure.
A piece of mind I can shut my water if I’m going away and I’ll be more protected and relax, knowing that if something happens I’m ready to act by going to the app
A piece of mind I can shut my water if I’m going away and I’ll be more protected and relax, knowing that if something happens I’m ready to act by going to the app
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No flow rate - device inoperable
Doesn’t work. Plumber installed and I wait 3-4 weeks for the system to “learn” but no flare rate identified. The only info shows is temperature and pressure. No indications of leak or water flow info. No solution but order another device, install then hope the new in works. I’m very disappointed in product
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I love the Flo by Moen!!!
I have been using the Flo by Moen for about 6 years now and I absolutely love it. It monitors the whole water system in my other house where my brother lives and it lets me know if there are any leaks and there have been a few leaks that it detected and I repaired. When I first had it installed, it also told me that the water pressure was going from 65-85 and even 100 PSI, when it should be 60 PSI, so I had my plumber install a PRV valve and now it’s always 60. That alone probably reduced my leaks over the last 6 years, which paid for the Flo by Moen. It tests the water system every night at about 2am and it sends me an email to say there are no leaks, which provides peace of mind. I would recommend the Flo by Moen to anyone who owns a house or rental property because it is cheap insurance that could save you thousands of dollars in flood repairs. No, Moen didn’t give me anything to write this review. Get one!!!
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