Phishing show piece
App works well as does the device. However Apple and Google logins are handled so terribly they promote phishing. An embedded browser sends to each site but because it is embedded the user cannot verify. Moen should be using native login support that the user cannot verify reliably trust.
No user friendly
I couldn’t find help for the issue that I have
App works great; monitor itself not so much
Connection to WiFi is always tenuous even though other devices in same area do fine. Many false overflow positives while the sump is bone dry. Love the idea but the tech in the monitor unit itself is the weak link.
Good appliance
The auto shutoff valve gives you peace of mind and coupled with the app which gives you regular updates, even when you’re not home.
Happy
I enjoy having the Moen, it tell me every day things are good.
This saved me $$$
Initially, the app/service took a while to learn our typical water usage patterns. We had a few false positive alerts that were going to shut off the water, like when watering the yard. Over time, those issues went away as it learned what was normal.
It also identified two micro-leaks in the house: One toilet and one bathroom sink. These were an impending disaster that it prevented. Saved us a ton of money by alerting me and fixing this issue before s flooding event occurred.
It also identified two micro-leaks in the house: One toilet and one bathroom sink. These were an impending disaster that it prevented. Saved us a ton of money by alerting me and fixing this issue before s flooding event occurred.
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MOEN App Sucks
Should be able to see all devices from Home Screen. Your devices and app are cumbersome. Going to find an alternative that is more intuitive and reliable.
Great Safety Net
So far so good with the Moen emergency shut off. We had it installed almost 2 years ago. So far three saves with the shut off and notification system.Thank you!!
New app
The new app stinks.
Problems w/ F° vs C°
The so still has problems sticking with C°. Keri’s rendering to F°
New app not good
Moen switched to this new app and now I have to keep resetting my valve to get full function. Not Good.
Keep disconnecting from WiFi
Keep disconnecting from WiFi
Poor communication
I don’t know if I’m more upset with Moen or my insurance company but we were required to purchase this expensive product by our home owners insurance in order to keep home owners insurance even though we live in a Rocky hillside not prone to flooding. This thing has never seemed to learn our rhythm for times of year that require more watering of plants; it always wants to shut off. Now Moen has requested me to update their app which i successfully did but i fear activating it because it tells me they will need notifying my insurance company that it’s turned off while it’s in learning mode and could affect my insurance coverage. Since it’s a Sunday i have to stop with the procedure until i can call my insurance company to check in with them. This whole thing is such an energy drain on my life.
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Use By Fixture No Longer Available on App
The app no longer provides the use by fixture any longer on the app which complicates renaming mislabeled fixtures a hassle because you have to go to the website. Also the website isn’t user friendly.
Not perfect
Sent small water leak toilet but not the right one
New app worse than original and far less intuitive
The new app is a definite step down from the original: navigation not intuitive and less visually appealing. It should have a clear landing page that shows all homes, accessible from the Home button. From there, it should be easy to select a home, view each monitor, and quickly access alerts within that home. Right now the architecture feels less intuitive, and common tasks take more effort than they should.
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False positives and Wi-Fi failure
Sends lots of false positive alerts and connectivity fails often. Terrible app and terrible hardware.
Poor functioning
Why can’t you reboot the device from the phone
Really bad AI
The plumbers install them, then tell the owner to shut it off. They get more false alerts from this damn thing. Anytime I water my lawn I get told I’m going to get shut off. Anytime I have a new tenant it tries to shut off their water because it’s considered abnormal use. There’s no way to tell it to relearn the household. They force you to download 2 apps, but don’t allow you to use them both at the same time. This is the more stupid of the two, but i got locked out of the other one when I attempted to rescue my tenant from an auto water shutoff while they were showering. The user interface is not designed for the user, it’s designed for Moten’s engineers. None of this stuff is useful. But boy do those charts look pretty. Too bad the information is worthless.
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Old App was Better
Too much fluff on the new app. I prefer to be able to see a summary of moisture detector status on the landing page rather than needing to query each individually. Can I return to the old app and, if so, how?
