Moe’s Southwest Grill User Reviews

Customer Experience

Positive experience19.7% of reviews
Neutral7.7% of reviews
Negative experience72.6% of reviews

~ Based on 533 written reviews from the US App Store.

What users say

Is Moe’s Southwest Grill Safe?

Moe’s Southwest Grill appears safe based on user ratings. AppsHunter Safety Score for Moe’s Southwest Grill is 92/100.

This assessment is based on 73,298 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience
2.3% of ratings suggest some concerns
7.1% of ratings point to a risky experience

~ Based on 73,298 App Store ratings for Moe’s Southwest Grill.

Is Moe’s Southwest Grill Legit?

Moe’s Southwest Grill appears to be a legitimate app. AppsHunter Legitimacy Score for Moe’s Southwest Grill is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Dressing

Even though it says dressing on the side, they ALWAYS put it on. I don’t use any dressing & wish there was an option for NO dressing.

Clunky and not up to date

Haven’t got Moe’s in months since Moe’s sauce was unavailable. Apparently the store always has had it.

What happened to the chips?

I just left the store and tell me why there are four chips in my bag? They gave me the tiniest little brown bag of chips. I ordered a cup of queso and will not be able to finish it all because there are no chips.

Come back

I wish this place would come back to Clarksville Tn

Welcome to Moe’s

I love their employees. They always greet every customer with welcome to Moe’s and a smile. I have become very fond of the people who work at the Hendersonville TN location. Amazing clean atmosphere and the food is amazing.

1st time

Very small portions not worth the money I do not plan on coming back

Moes knows

Great food, love app

Pickup time!!!

Ordered food at 11:42. Pickup time was 11:52 and I got my order at 12:07. I could be fired from my job now for being late

Not working

The app freezes every time I open it and it won’t show my account.

Deals do not work in app

Redeeming deals in the app does not work ever

Delicious, but what happened to the atmosphere?

The food at this Moe’s is always great and exactly as ordered. There’s no music anymore and it’s so quiet inside. It also seems super dark. Please liven it back up!

Great service

Friendly and fast service and nothing missing!

Hours In App Ordering

Most online apps, even when the restaurant is closed, you can preorder and pay for what you want to pickup when they open.

Moe’s app you cannot.

But you can preorder and pay for delivery on the app….. just not for pickup. I live roughly 40mins away from the nearest Moe’s.

I don’t expect someone to drive 80+ mins (factor in traffic) round trip to deliver food when I’m already going to be in town running errands.

I have no issues other than that and it’s been this way since I’ve had the app for over a year.

Can the devs please fix this?

Thank you!
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Terrible Service

See title

Place Order

Place order button doesn’t work. Fix please

Me atendieron súper. Bien

Me gusta mucho la comida Moe s

Horrible

Spent $13 to on a “value meal” to receive a burrito the size of a child’s fist with a table spoon of rice and a tablespoon of beans

Tip

Take the option to tip off. Too much pressure to tip someone for doing their regular job. Pay your employees properly, don’t expect your customers to do it.

Weak app

Unable to customize the order from standard menu.

"Something went wrong"

For over 2 months now, my wife and I have the same issue when trying to log in (after the app automatically logged us out like random again...as it often does). We get the "something went wrong. Try again later." message every time. Both of us updated the app and we are both on the most recent iOS. Deleting and reinstalling does not fix the issue either. Sunday was our traditional day to take the family to Moe's for years now, so of course their customer service is closed on weekends (and I don't have time 9 to 6 on weekdays to sit on hold while I'm at work).
I guess we're done with Moe's.
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