Moe’s Southwest Grill User Reviews

Customer Experience

Positive experience19.4% of reviews
Neutral7.6% of reviews
Negative experience73.0% of reviews

~ Based on 525 written reviews from the US App Store.

What users say

Is Moe’s Southwest Grill Safe?

Moe’s Southwest Grill appears safe based on user ratings. AppsHunter Safety Score for Moe’s Southwest Grill is 92/100.

This assessment is based on 73,298 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience
2.3% of ratings suggest some concerns
7.1% of ratings point to a risky experience

~ Based on 73,298 App Store ratings for Moe’s Southwest Grill.

Is Moe’s Southwest Grill Legit?

Moe’s Southwest Grill appears to be a legitimate app. AppsHunter Legitimacy Score for Moe’s Southwest Grill is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not working

The app freezes every time I open it and it won’t show my account.

Deals do not work in app

Redeeming deals in the app does not work ever

Delicious, but what happened to the atmosphere?

The food at this Moe’s is always great and exactly as ordered. There’s no music anymore and it’s so quiet inside. It also seems super dark. Please liven it back up!

Great service

Friendly and fast service and nothing missing!

Hours In App Ordering

Most online apps, even when the restaurant is closed, you can preorder and pay for what you want to pickup when they open.

Moe’s app you cannot.

But you can preorder and pay for delivery on the app….. just not for pickup. I live roughly 40mins away from the nearest Moe’s.

I don’t expect someone to drive 80+ mins (factor in traffic) round trip to deliver food when I’m already going to be in town running errands.

I have no issues other than that and it’s been this way since I’ve had the app for over a year.

Can the devs please fix this?

Thank you!
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Terrible Service

See title

Place Order

Place order button doesn’t work. Fix please

Me atendieron súper. Bien

Me gusta mucho la comida Moe s

Horrible

Spent $13 to on a “value meal” to receive a burrito the size of a child’s fist with a table spoon of rice and a tablespoon of beans

Tip

Take the option to tip off. Too much pressure to tip someone for doing their regular job. Pay your employees properly, don’t expect your customers to do it.

Weak app

Unable to customize the order from standard menu.

"Something went wrong"

For over 2 months now, my wife and I have the same issue when trying to log in (after the app automatically logged us out like random again...as it often does). We get the "something went wrong. Try again later." message every time. Both of us updated the app and we are both on the most recent iOS. Deleting and reinstalling does not fix the issue either. Sunday was our traditional day to take the family to Moe's for years now, so of course their customer service is closed on weekends (and I don't have time 9 to 6 on weekdays to sit on hold while I'm at work).
I guess we're done with Moe's.
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Kinda slow

Kinda slow and glitchy

Sauce on the side

For some reason when I went to order a bowl I couldn’t add the chipotle ranch on the side, I could add it on top but I’d rather get it in the side, I could add it on the side to my tacos though. I also couldn’t add the rock and roll sauce on the side to either the tacos or the bowl just on top

Resetting a password is so 2005

Why, in God’s green earth, is so difficult to reset a password in this app? I received the reset email a day later of course after I left the restaurant and ate somewhere else. Is resetting a password, not saving the world, should be simple and easy lol.

Not user friendly

App should be more user friendly!

Queso issue on app

Ordered a simple kids meal and checked the wrong box for queso to be outside and they charged me another 3.12 to add it! So I payed $12 for a kids meal:(

Service fee to use app

Total BS that you have a service fee to place an order through the app

App ok Fix Apple Pay

App worked ok. Had issues selecting a drink in the first persons order. And Apple Pay didn’t work

App doesn’t work like it used to

Couldn’t get the BOGO offer from this past weekend to work, nor did the Moe’s Monday offer today. Guess the honeymoon is over 😂