Worst people, worst service
Received wrong item and delayed too, reached out to customer support with proof, shared the images of items delivered but even after that they declined to refund or replace. And in reply they said due to past issue concern they will not refund. Such illogical approach, if you couldn’t deliver on time and couldn’t fulfill your promises in past orders also, is that my fault or yours?? Never experienced such pathetic behaviour from any company, it’s clearly a scam and looting us forcefully! Why you’re not helping when it’s your fault and I am sharing the proofs with you!?? (Order id : T7BDAQ)
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MOJO Ruined My Midnight Craving!
If you’re really craving food, never order from MOJO — you’ll end up waiting endlessly and losing both your time and mood. My order (#7GSTKIR) was never delivered, yet they sent me a fake delivery confirmation. The delivery guy came after midnight, didn’t follow instructions, and took the food back instead of leaving it at the security gate as I requested.
There’s absolutely no customer support — no one responds or helps resolve the issue. Totally unprofessional service and a complete waste of money.
There’s absolutely no customer support — no one responds or helps resolve the issue. Totally unprofessional service and a complete waste of money.
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Extremely disappointing experience.
Ordered a cheese burst pizza with multiple paid toppings (paneer, corn, tomato) — received a plain thin crust pizza with NONE of the extras. Reached out to customer support with photos and video, but the agent barely listened and just threw a ₹300 credit at me before ending the chat. That’s not how you resolve a ruined order. Reinstalled the app after years, and now I’ve uninstalled it again for good. Poor order fulfillment and even worse customer service. Not recommended.
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Easy UI-UX and competition brings the price down
App is easy to use but if there was a search button would be good BUT , but they have many offers and a quick button for it.. I don’t find Need of searching .. as per pizza ,their qualities too good (The bread is definitely good than others,(especially Domino’s )except for Pizza Hut. It is gonna be a good competition )most importantly, their prices are down because they are new here and competition brings the prices down, so I enjoyed it before the prices go up.
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Fabulous
Excellent app. Every time even if I want to order from somewhere else, I end up ordering from Mojo either for taste or delivery time or discounts. Amazing experience.
Worst people, worst service
Received wrong item and delayed too, reached out to customer support with proof, shared the images of items delivered but even after that they declined to refund or replace. And in reply they said due to past issue concern they will not refund. Such illogical approach, if you couldn’t deliver on time and couldn’t fulfill your promises in past orders also, is that my fault or yours?? Never experienced such pathetic behaviour from any company, it’s clearly a scam and looting us forcefully! Why you’re not helping when it’s your fault and I am sharing the proofs with you!?? (Order id : T7BDAQ)
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Great feel
The app is very easy to use and without any glitches. From selecting the pizzas to the payment, the entire experience was amazing. I have ordered and preordered and the app clearly shows the stages of in kitchen to delivery. It's tough to get the simple things right and you guys have done a good job there. The pizzas from mojo pizza are just amazing with lot of toppings. If i have to order pizzas, I always do it from mojo pizzas.
Developer Response
Developer Response
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Horrible customer service
I had ordered 2 pizzas recently and received 2 pizzas that were completely different from what I had ordered. When I took it up with chat support along with the proof of the same, they were really rude with me and claimed that I was uploading fake images. They were not ready to listen and abruptly terminated the chat as well.
Even after escalating it twice to customer care issue was not resolved. They even went as far as to accuse me of having a pattern of making false complaints.
Horrible experience with customer care at Mojo Pizza and totally not worth the hassle.
Even after escalating it twice to customer care issue was not resolved. They even went as far as to accuse me of having a pattern of making false complaints.
Horrible experience with customer care at Mojo Pizza and totally not worth the hassle.
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Pathetic experience as always
Query #I4900R
I have ordered Mojo so many times from eat club and every single time there is a problem
Now my friend has started ordering and he is facing the same issue.
Yesterday night we ordered cheese blast for 493Rs and the pizza was pathetic. Worst toppings, and was normal crust, not cheese blast. I spoke to Aarifa- she said we ll give you 100credits. Like seriously? I paid 493 for nothing ? I requested her to take this pizza back and get me new one which should be cheese blast and she denied saying we can only give 100 credits.
I had to make the dogs eat the pizza because its was just a bread crust and have wasted my money
I have ordered Mojo so many times from eat club and every single time there is a problem
Now my friend has started ordering and he is facing the same issue.
Yesterday night we ordered cheese blast for 493Rs and the pizza was pathetic. Worst toppings, and was normal crust, not cheese blast. I spoke to Aarifa- she said we ll give you 100credits. Like seriously? I paid 493 for nothing ? I requested her to take this pizza back and get me new one which should be cheese blast and she denied saying we can only give 100 credits.
I had to make the dogs eat the pizza because its was just a bread crust and have wasted my money
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App issues with payments
Not accepting cards even though there is an option fix the app please to accept Amex cards it is giving an internal server error
Customer service
I’ve never seen a fast and good customer service like this, my order was delay by 45 mind and customer service helped me at first place .
A non paid and non bot review
This is really a good pizza chain and the quantity + quality they offer is really nice compared to big competitions.
Try once and make your own mind. I will recommend!
Try once and make your own mind. I will recommend!
You guys make the best Pizzas in India!!!
Man, this was my first time ordering Mojo on a Buy 1 get 1 free Wednesday. Both pizzas and garlic breads were top class. Loved the taste and lucky to have a store within a KM to my house 😜.
Bye bye dominoes, it’s been great knowing you!
Bye bye dominoes, it’s been great knowing you!
Horrible customer support.
I am unable to login as never receive OTP for login on mobile number. When contacted support, there is absolutely no response on email. No phone support or unable to reach on phone.
Horrible customer service. Customers left high and dry.
God alone know what will be the customer situation if they end up buying food and have to raise a complain about food.
Horrible customer service. Customers left high and dry.
God alone know what will be the customer situation if they end up buying food and have to raise a complain about food.
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Just awesome!
I’ve been ordering from Mojo since last 3 years (maybe more) and the taste and toppings have been consistent! No app glitches so far!
Be vigilant on free gifts from MoJo - check the expire date
I have been using this from long and I am fond of the pizza. But I really want to raise a red flag when it comes to free gifts they provide, I welcome such promotions if you provide the product’s that have some self life, all the products that I received are almost expired products. Like yesterday I received a magi packet that has self life of 8 months and it is manufactured in 28/October/2021 which will expire in next 12 days.
Same happened when you promoted Milo milk powder and I had to throw it away. If you are giving to throw why don’t you do it.
Same happened when you promoted Milo milk powder and I had to throw it away. If you are giving to throw why don’t you do it.
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Fraud
The App advertisement on Safari said 200rs on first 3 orders on the app but it was only 100rs
2nd, the OTP took 15 mins to be received.
2nd, the OTP took 15 mins to be received.
Worst service
The customer support of mojo is the worst. They do not help in any way. Mojo is just looting their costumers and taking money. If we contact customer support first they won’t come on chat , after waiting for 30 mins they will come and then they will reply after 10 mins. Also for every query they will tell we don’t know and we don’t have authority. The worst service ever
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Amazing pizzas at the best rates
I tried mojo last year in June after which I never went for Dominos or any other brand. It has more toppings and tastes really good. They have really good combos too..!!
Don’t get acquired by Dominos or Pizza Hut
You guys make wonderful pizza, Don’t get acquired by Dominos or Pizza Hut and save us from eating their taste less and expensive pizza, which doesn’t have any value proposition in their product.
Instead you grow so big that they should ask you to acquire them.
Instead you grow so big that they should ask you to acquire them.
Response from developer
Thanks for the awesome feedback :)
