Stops working frequently
I like the app when it works, but I’ve had several problems with it. Just stopping working out in the field. It’ll open itself briefly and then immediately close. That’s happened several times. Especially after a update.
Great when it works
The app is extremely helpful, but recently it has been buggy frequently, shutting down or freezing on certain pages making it impossible to retrieve your notes. When it’s good, it’s great.
Crashes so many times
Continues to crash. Can’t access any of my notes. Will also stop recording if you get a call during the recording. It’s promising and was great for a short time, but can’t even get on to access my notes or to cancel my subscription.
Simple and Accurate
I have tried all the other notetaker and Moments is definitely the easiest to use and the reports are amazing. Highly recommend to all of my colleagues.
Keep closing
When I first downloaded the app it worked wonders. I don’t know what is going on with this app in the last two weeks. It shuts off in the middle of recording. I sometimes can’t open the app. I have had to uninstall the app five times just to get it working. Honestly the app was a real lifesaver in the beginning but now it has become more of a hassle. After today I will be looking for a new app
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Good app but buggy
I enjoy the app but there are times where the app will open but the screen will be blank. The information will not populate and I cannot use it. However, when the app works it is AMAZING!
Good app but buggy
I enjoy the app but there are times where the app will open but the screen will be blank. The information will not populate and I cannot use it. However, when the app works it is AMAZING!
Update or Bust
I like your app, but the (frequent) forced updates and restricted access until an update is allowed is really disruptive. If I open your app when needed the choice is delay my session or I don’t get to use my subscription. That’s just frustrating.
Frequently says “failed to authenticate.”
My problem was fixed.
Frequently says “failed to authenticate.”
I used this app for several months, and it worked well. I have had on-going issues with my Apple sign-in. It is not working, and I have not heard back from the developer since I asked a question on how to get this app to work. There has been increased work for me since this app doesn’t work 50% of the time.
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Response from developer
Hello, I am so sorry for the issues that you are experiencing accessing your account and for any delay in communication. Did you file a support ticket to support@getmoments.app? Please reach out again so we can ensure you are refunded for your downtime. Can you please try turning off the WiFi on your device and logging in using your cellular data? Once logged in, it should ask you to update your app. We discovered an issue with specific WiFi settings that prevented a few users from authenticating. This has now been corrected and should work for you moving forward. Again, I apologize for the inconvenience. Please let us know if you need any support updating to the latest version.
It worked until it didn’t
The app is labeled Notetaker on my phone menu. It’s labeled Moments for Therapists on the app main screen. Which is it? An identity crisis is not the only problem though. I spent all day with back and forth emails to try and solve an issue with uploading a session note for processing. Though, I appreciate the quick response, it did not resolve the issue and i am actually in worse shape than when my correspondence began since I now have no access to any of my past notes and my subscription is not recognized. The tech support apparently gave up and simply stopped replying. I have lost faith that I can depend on the app in the future. My team and I will use an alternate app moving forward. There are more organized options out there, including ones that suggest diagnosis automatically based on intake interview conversation.
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Amazing!
This is the best note taking app and so easy to use.
A Real Timesaver
What a great product. As a clinical psychologist with 52 years in private practice, this tool frees up my time to do what I do best, listen to my patients. Love this product!
Great App!
This app is super simple to use. I love that I can tap the button, flip my phone over, and the app takes care of the rest. My clients have mentioned that they prefer this to me jotting down notes during the session.
Thanks for building this!
Thanks for building this!
Response from developer
Thank you for the great review! Our goal is to ensure that your clients remain anonymous while still allowing you to complete your work. We are glad to hear you feel more focused in the session. Thank you again!
Love this app!
This app saves me HOURS each week! It is so simple and easy to use, I can’t recommend it enough.
Issues
This app has been great so far. But now when recording for one client during the processing of the recording it shows up under a different client name instead of the appropriate client selected.
I’m more present with my clients
This app has let me focus entirely on my clients during session since I no longer need to write notes. It catches little things that I otherwise would have missed and saves me a ton of time. I also like that they never ask for any personal info on my clients…love that anonymity.
Will not open on iPad, keeps flickering on both iPads. I tried it on both to be sure it was not my
I was excited about this app now I am very disappointed. It continues to flicker and flash, but it does not open on either of my new iPads.
So Easy!!
You literally tap the big button and your entire session note is done. Crazy! Plus amazing support when you have questions. For $30/mo I never have to worry about notes again. DEAL!!
Best companion for any therapist.
This app has been a life changer and a practice enhancing tool. It has made so much of the process of documentation seamless and easier. I’m truly glad to have found this and I look forward to being able to use it to enhance my ability to focus on patient work rather than the administrative parts of the work we do.
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