Stops working frequently
Response from developer
Hi There, I am so sorry for the issues that you have been experiencing. We have become aware that a subset of users has been experiencing this issue, and we have just released an update with a fix. Can you please uninstall and reinstall the app from the App Store to ensure you have the latest version? This should resolve the crashing issue you experienced. If you continue to run into any issues, please contact us at support@getmoments.app so that we may address them for you. Again, my apologies for the disruption.
Great when it works
Response from developer
We’re so sorry for the issue. We had a bug that affected some users, and we really appreciate your kind words about the app when it’s working as expected. If you haven’t already, please contact us at support@getmoment.app so we can diagnose what happened, make sure you’re refunded for the month when you experienced the issue, and give you three months free for the hassle. Again, we’re very sorry. We value our customers and are working hard to do better.
Crashes so many times
Response from developer
Hi Nina, I am so sorry for the delay. Can you please contact support@getmoment.app so that we can diagnose the issue that you are experiencing and find a resolution for you? Thank you!
Simple and Accurate
Keep closing
Response from developer
Milli. We are so sorry for your experience. We had an issue that impacted a subset of our therapists and worked around the clock to fix it. We know it's not an excuse for not delivering the service you expected, but if you would like a refund, please contact us. We will also give you 3 months free for the hassle. Again, we're sorry for your experience and are working hard to do better.
