Takes ages to transfer money
Money transfer to Moreta pay is super slow, I ended up with keeping 500 UD to VND as it arrived my trip ended.
Awesome!!
Trying Moreta in Vietnam and loving it! So useful. And no need to deal with crypto thank god, they do Apple Pay and bank as well. Btw for anyone wondering, this is a legitimate venture backed finance company in austin (yc backed!). So safer and more reliable. So far have only encountered on QR type that it couldn’t do in Vietnam.
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Only use when absolutely needed
I’ve been using this app for almost a year now. The set up was extremely stressful, didn’t allow my cards, months later it started working. They charge you double, 2.5% to deposit and 1.5% to transaction. After all this they decided to restrict my account for security reasons simply paying for accommodation. Now $700 is stuck with them, I don’t have an answer on when they will clear it. I don’t know a financial institution that blocks you and doesn’t give you a real idea of when to resolve your issue. With all these fees they charge, they can’t even have a 24/7 customer service line. You’re a company that holds people’s money ESPECIALLY when traveling when people are more likely to need things handled urgently. Absolutely ridiculous. Once they clear my money, I’m no longer using them. LOCAL PAY is better and less fees for SE Asia.
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Do Not Use
Could not get the app to even open and function 90% of the time so I was unable to use it when traveling in Asia. I loaded money but then couldn’t even use the app. I contacted them but they were not helpful and unable to resolve the problem. You are better off getting cash in the country you are traveling to and using that. So many places in Vietnam wouldn’t even take moreta anyway. Now I have to figure out how to get my money back that I loaded onto the app. Terrible app that wouldn’t even open or function. Moreta charges fees as well as your bank.
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THAILAND + BRAZIL usage
TLDR; Usefulness is highly affected by local banking rules and regulations. If they change often, your access to certain features/app functionality may change as well.
I DO have to turn my private VPN OFF sometimes, it seems to block or confuse the app and it returns an error.
In Thailand, Moreta Pay worked best when Personal QR was allowed, when rules changed, it sounded like Moreta couldn’t/wouldn’t be able to comply and had to discontinue that part of the service. I always received emails when it happened and never had my money “locked up”.
Here in Brazil, I’ve had absolutely no issues using the app for Pix payments for 3 months. I have recommended to several expats here and they have also reported no issues.
I DO have to turn my private VPN OFF sometimes, it seems to block or confuse the app and it returns an error.
In Thailand, Moreta Pay worked best when Personal QR was allowed, when rules changed, it sounded like Moreta couldn’t/wouldn’t be able to comply and had to discontinue that part of the service. I always received emails when it happened and never had my money “locked up”.
Here in Brazil, I’ve had absolutely no issues using the app for Pix payments for 3 months. I have recommended to several expats here and they have also reported no issues.
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