Doesn’t work for EU/UK citizens
I was recommended this app for my upcoming visit to Thailand, I downloaded and registered with my passport. Then everything stopped. I tried to select visiting Thailand and it just says ‘coming soon’ but it’s been saying that since June 26, hardly soon. Only works if you have a US or Canadian passport. It should warn you of this before you register.
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Limited in Thailand
Only supports US passports in Thailand. Only find that out once you register and pay.
Easy to use
They accept everywhere so far!
They stole and held my money hostage
I was unable to use it to pay my bills in Thailand. Then I attempted to withdraw my money back into my bank account and they locked my account. Then refused to reopen until I produced to them my personal bank statements. I don’t wish to continue using the app. I just want my money back.
Easy pay app
Love using this app for paying merchants in Vietnam
Horrible customer support
A bunch of AI chatbots, holding all my money for a “random security review”
App pratique
Facile et simple d’utilisation très utile, évite de devoir avoir du cash sur soi
Takes ages to transfer money
Money transfer to Moreta pay is super slow, I ended up with keeping 500 UD to VND as it arrived my trip ended.
Awesome!!
Trying Moreta in Vietnam and loving it! So useful. And no need to deal with crypto thank god, they do Apple Pay and bank as well. Btw for anyone wondering, this is a legitimate venture backed finance company in austin (yc backed!). So safer and more reliable. So far have only encountered on QR type that it couldn’t do in Vietnam.
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Only use when absolutely needed
I’ve been using this app for almost a year now. The set up was extremely stressful, didn’t allow my cards, months later it started working. They charge you double, 2.5% to deposit and 1.5% to transaction. After all this they decided to restrict my account for security reasons simply paying for accommodation. Now $700 is stuck with them, I don’t have an answer on when they will clear it. I don’t know a financial institution that blocks you and doesn’t give you a real idea of when to resolve your issue. With all these fees they charge, they can’t even have a 24/7 customer service line. You’re a company that holds people’s money ESPECIALLY when traveling when people are more likely to need things handled urgently. Absolutely ridiculous. Once they clear my money, I’m no longer using them. LOCAL PAY is better and less fees for SE Asia.
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Do Not Use
Could not get the app to even open and function 90% of the time so I was unable to use it when traveling in Asia. I loaded money but then couldn’t even use the app. I contacted them but they were not helpful and unable to resolve the problem. You are better off getting cash in the country you are traveling to and using that. So many places in Vietnam wouldn’t even take moreta anyway. Now I have to figure out how to get my money back that I loaded onto the app. Terrible app that wouldn’t even open or function. Moreta charges fees as well as your bank.
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THAILAND + BRAZIL usage
TLDR; Usefulness is highly affected by local banking rules and regulations. If they change often, your access to certain features/app functionality may change as well.
I DO have to turn my private VPN OFF sometimes, it seems to block or confuse the app and it returns an error.
In Thailand, Moreta Pay worked best when Personal QR was allowed, when rules changed, it sounded like Moreta couldn’t/wouldn’t be able to comply and had to discontinue that part of the service. I always received emails when it happened and never had my money “locked up”.
Here in Brazil, I’ve had absolutely no issues using the app for Pix payments for 3 months. I have recommended to several expats here and they have also reported no issues.
I DO have to turn my private VPN OFF sometimes, it seems to block or confuse the app and it returns an error.
In Thailand, Moreta Pay worked best when Personal QR was allowed, when rules changed, it sounded like Moreta couldn’t/wouldn’t be able to comply and had to discontinue that part of the service. I always received emails when it happened and never had my money “locked up”.
Here in Brazil, I’ve had absolutely no issues using the app for Pix payments for 3 months. I have recommended to several expats here and they have also reported no issues.
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In Thailand, Not Working
Moreta Pay worked for business payments in Thailand in April, but not personal payments. It worked for both in Vietnam. Now, back in Thailand, neither works.
Worthless
There is no use for this app at all. All it does is cost you money because you can’t use it if you’re trying to pay a “person” and not a “business”. Because Moreta doesn’t have payment to a “person” available yet. It shows that they don’t understand the business model. Newsflash: in Thailand, MOST businesses that accept QR payment will be small stalls and mom & pop stores. That means that 90% of them will be “personal pay”. They won’t be a big WALMART. Then when you see that it doesn’t work and you try to get your money back out of Moreta, they charge a fee to transfer to your bank. What a scam 🙄Get it together
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Sucks!
They removed the VNPay….
I will never Update this App until they return back the VNPay!
I will never Update this App until they return back the VNPay!
Nul
App qui me force à choisir les USD au lieu de l’euro. Pas d’infos ds l’aide pour ça, je supprime.
Please add VNPAY QR codes back to your supported QR code list.
July and August Moreta accepted VNPAY QR codes. It looks like in the middle of August, Moreta removed VNPAY QR codes and they are no longer supported. Not sure why 😫😫😫. Please reconsider and add them back to your supported list of QR codes accepted in Vietnam. Thanks - a daily Moreta user.
Cancel payment
The app does not allow you to cancel a payment if you accidentally scan a barcode. The transaction processes immediately, even without sliding right or confirming the payment, resulting in an accidental transfer
Stop Working, Money Stucked
Worked fine for 10 transactions, then 'Transfer Failed' with the money in the account and correct information. DO NOT recommend. Also, customer support take days.
Full of restrictions
Doesn’t accept QR codes from personal vendors which most of them are in Thailand
