Absolute joke
Most absof’unglutly infuriating graphical app to use. Designed and named by absolutely braindead meat bags
Suggestion
Would be cool thanks.
Terrible!!
Inaccurate
Not the usual standard from RENPHO
Apps okay
Response from developer
Dear user, We sincerely apologize for any inconvenience caused. To ensure the device captures all necessary data, here are a few steps you can follow: 1. Start with clean, dry feet to establish a good connection with the scale's sensors. 2. Place your bare feet evenly on the four electrodes located on the scale's surface. 3. Grasp the handle, touching the four electrode contacts with your fingers, to create a circuit. 4. Gently lift the handle to the suggested height and stand still while the measurement is in progress. If these steps do not resolve the issue, applying a small amount of moisturizer to your feet can improve sensor contact. Alternatively, you might enlist the help of another person to use the scale to determine if the issue is specific to individual use. Please do contact us through support@renpho.com if you have further questions or concern. Best regards, Customer Service Team
Jumbled layout. Not showing accurate percentages.
Response from developer
Hello customer, thank you for your feedback. We’re sorry to hear about the experience you had. Could you please provide more details like additional photos or videos about the issues you’re facing within the scale to our support email(support@renpho.com)? We will look forward on resolving this matter. Best regards, Customer Service Team
Outdated App
Doesn’t Show Trend for Skeletal Muscle Mass
Response from developer
Hi customer, thank you for your feedback. The BIA bio-electric measurement is closely related to several parameters, including body impedance coefficient, height, weight, age, and gender. Therefore, changes in weight can affect the other data. Regarding your suggestion, we will forward it to our technical department for consideration and improvement. Sincerely, Customer Service Team
Might be a bug
Response from developer
Hi customer, thank you for your feedback and we apologize for the inconvenience caused by the layout issues. If you have any suggestions for how we may improve your experience, please do not hesitate to share them with us. Your feedback is valuable to us and allows us to enhance our product and user experience. If you have additional questions or concerns, please feel free to contact us at support@renpho.com. Best regards, Renpho Customer Service Team.
Revised after developer reply
Note that the weight of the handset adds from .4# to .8# to the total weight reading depending on the amount of tension on the retractable cable.
Overall, the scale appears to work well and reports various metrics with assumed reasonable accuracy at a price well below a doctor’s office scale.
Response from developer
Dear valued customer, thank you for sharing your feedback with us. We apologize for any inconvenience caused. If you wish to track your history for the ES-CS20M scale, we recommend using the Renpho Health app, as the two scales require different apps. Unfortunately, the app currently does not have the feature to export the data. However, we will forward this to our technical department to explore the possibility of implementing this feature in the future. Thank you for your patience and understanding. Sincerely, Customer Service Team.
Disappointed
Be aware that software release 1.01.01 is essentially betaware. “Ship it, then Fixit”??
Response from developer
Dear valued customer, thank you for sharing your feedback with us. We apologize for any inconvenience caused. If you wish to track your history for the ES-CS20M scale, we recommend using the Renpho Health app, as the two scales require different apps. Unfortunately, the app currently does not have the feature to export the data. However, we will forward this to our technical department to explore the possibility of implementing this feature in the future. Thank you for your patience and understanding. Sincerely, Customer Service Team.
Terrible App
Decent but app is flawed
I do question some of the indicator analysis, as I don’t think Wikipedia is an appropriate source to receive health information. For example, body water % should not be ranked as ‘excellent’ but instead low, standard, and high. Additionally, 51% is not considered high, for my age and body composition, in any academic journal. While it may be an accurate, the analysis is not. The analysis needs to be adjusted against high quality data.
Not an accurate scale
Response from developer
Dear customer, thank you for your feedback and we apologize for any inconvenience caused. Please be advised that our scales utilize bio-electrical impedance analysis (BIA) technology to provide you with accurate data. The BIA bio-electric measurement is closely related to various parameters, including body impedance coefficient, height, weight, age, gender, and Athlete Mode status. If you have any further questions or concerns, please do not hesitate to contact us. We are committed to providing you with the best possible product and service. Best regards, Renpho Customer Service Team
Great tool
The app itself is pretty great with a lot of data. You can also create dynamic graphs, which is awesome. The reports it generates are full of info and very cool.
One thing it is sorely missing is that there isn’t a skeletal muscle graph for easy tracking. Knocking off one start for that as I imagine many people like myself would be using this to monitor muscle growth against fat accumulation during bulking. Developers, if you read this, please add skeletal muscle to the graphs and any data comparisons.
