Kinda a scam
The AirAsia move app is designed to charge you more than necessary for add ons. definitely purchase add ons (ie baggage) through the website as this adds additional charges without showing you. When I complained AirAsia just said ‘you paid the amount so no refunds’. Would avoid AirAsia Move for this reason
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Paid extra for bag before flight and got charged again
Had no issue on my way to Sandakan but when I was checking my bag back in, I got charged 25 American dollars for it. Doesn’t make any sense and feels like a scam. Already paid for additional luggage. Why are they charging me again?
No Refund seen in more than 60 days
Never book with AirAsia. They had cancelled our flights and offered refunds - we took the refund option and it has been more than 2 months and we have not seen the money. We have followed up with the Bo Chatbot numerous times, and when we get transferred to a live agent, no one responds, even if you’re still in the chat for 5 hours. I have contacted the voicemail and email services to follow up on the refund case but have had only fluffy answers and no actual resolution or refund. I have now lodged a complaint with the Malaysian Aviation Authority. We paid in good faith for services not rendered, the customer service is so poor and yet, this airline could not honour our refund. Don’t book with them ever.
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Misleading and poor pricing
Very misleading information on deals and sales
Worst App
I tried for several days trying to book a flight for my wife and I but this app is so bad it doesn’t let her get a booking although my flight can be booked so we will booking through another airline
