Notification
why the confirmation notification disappears and whether there’s a way to access the “Reached Confirmation” from within the app after the notification is missed? It would be helpful if the confirmation option remained available in the app until the user explicitly confirms their arrival.
App Feed Back Section
App feedback section is not working.
Also I believe the app should introduce a No Show option to inform the driver if you are unable to join the ride after the scheduled time. While company policies make it difficult to cancel scheduled trips, there is no way to inform the driver in such cases other than calling them and informing them that you will not be able to make it.
Submit
Also I believe the app should introduce a No Show option to inform the driver if you are unable to join the ride after the scheduled time. While company policies make it difficult to cancel scheduled trips, there is no way to inform the driver in such cases other than calling them and informing them that you will not be able to make it.
Submit
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Location and Date not editable
There is no option to edit the location. I’m not the permanent resident so my location is not fixed. There should be an option to select/edit/update the pickup/drop location.
Also, if the shift is going to end on next day and due to an emergency situation the employee wants to end the shift early (Today - 1) or the shift is going to extend (Today + 1) due to project deliverables there is no option to edit the date (Today - 1) and (Today + 1). Hope that makes sense.
Also, if the shift is going to end on next day and due to an emergency situation the employee wants to end the shift early (Today - 1) or the shift is going to extend (Today + 1) due to project deliverables there is no option to edit the date (Today - 1) and (Today + 1). Hope that makes sense.
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There is a bug in your app
On a weekend, if I try to book for a few days in the coming week, the current day is selected and can’t be deselected, thus failing to show schedule for the entire week because weekend is included. Pls fix this, unable to book due to this issue.
Now I can only book on a weekday
Now I can only book on a weekday
Not mature enough
I don’t think the app is mature enough.
Problem 1: Clubbing doesn’t take into account the route, resulting in inefficient path especially for those are to be dropped at end
2. The app does not update on its own. It’s a big problem if the vehicle is changed, but doesn’t update in the app automatically.
Problem 1: Clubbing doesn’t take into account the route, resulting in inefficient path especially for those are to be dropped at end
2. The app does not update on its own. It’s a big problem if the vehicle is changed, but doesn’t update in the app automatically.
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Unable to book the cab
Not at all good unable to call the driver
Sos is not working on time
Sos is not working on time
I am unable to access this app.
Every time I click on the app, it logs me out. I have to use a different device now to access this app, which is inconvenient. Any help on how to resolve this would be appreciated. The app worked perfectly fine before.
Cancellation Confirmation Required
If you could provide a cancellation confirmation it would be better. I accidentally cancelled my trip because of notification it takes me directly to the popup dialogue with cancel trip and dismiss options. I accidentally clicked on cancel trip button and it got cancelled without confirmation dialogue. This is not a good experience
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Exceptional service
Very easy to use make you book before cut off lol 😂❤️they got the best drivers
NO OTP
OTP is not working been trying for days
Greatest App Ever
In the 4 months I’ve been with the company I work with who use MoveInSync … I have absolutely loved the experience every single time. I love everything about the app. The booking process, the tracking of the driver, the signing in on the drivers device …. Everything about it !! It’s just absolutely honestly perfect. The one thing I wish would make a comeback - when asking if we reached safely I use to be able to confirm my safety by entering my employee ID. Maybe bring that back because that really secured my safety and it gave me peace of mind. But other than that : I wish all companies around the world no matter the business could use MoveInSync because this is the app to use for all business and employees. The efficiency and professionalism around it …. I plan on staying with my company just because of the app and the service it comes with.
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Amazing App
This app is amazing,this app streamline the transport management . everyone should look after this app as it wipe out the stress and helpful for commuters as well as driver as this app mask the phone number and opens up the navigation for driver.
OTP feature is the best of all that will ensure only commuters with correct Otp board and deboard the cab.
OTP feature is the best of all that will ensure only commuters with correct Otp board and deboard the cab.
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Do not listen to Feedback
I have given so many feedbacks and suggested improvements but these guys don’t do anything. There is a irritating I Agree button to be clicked everytime the app is loaded. And the notification for cab users does not even apply to us bus users.
They have removed the ability to choose seats and the seat numbers are also not in sync with the bus layout. How tough is it to get these things right!!
They have removed the ability to choose seats and the seat numbers are also not in sync with the bus layout. How tough is it to get these things right!!
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Room for Improvement
This is a really helpful app, however could use some improvements. The gps tracking is not real time. The call driver button is not working. And also I wish there’s a temporary chat options for passengers so that they can inform the driver if they are already in the pinned location or somewhere convenient to be picked up so that no passengers will be missed.
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Improvements
- Why does the app keep prompting to give microphone permission, if a user has denied the access the application should not keep prompting on each app open.
- There should be a button for employees with which they can mark that they won’t be able to make it to the trip. Example there are times when I get stuck in a meeting and I know I won’t be able to make it to the cab, the other employees still have to wait for 15min for me.
- There should be a button for employees with which they can mark that they won’t be able to make it to the trip. Example there are times when I get stuck in a meeting and I know I won’t be able to make it to the cab, the other employees still have to wait for 15min for me.
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Rishabh Jain AmazonResponse from developer
We appreciate your feedback. Whenever you get a moment, drop us an email with the details at app@moveinsync.com via your work email so we can assist and take the conversation ahead from there.
Buggy
Always error, can’t book on time due to slow access
Lag app
App is too slow when a lot of people uses it at the same time
Very bad experience
It’s usually a good app but after it was updated there is a toggle which enables to mark the schedule to next day which is the worst feature, even in times I book looking proper dates it always schedules to next day. This feature is not helpful remove it. It was way better before. As a human we don’t check it until last min and it feels so frustrating. Hole you think in my shoes and remove that toggle which schedules next day
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Response from developer
Hi Navya, Thank you for sharing your experience. We’ve acknowledged the concern and will review it internally.
Unable to authenticate properly
Your app when authenticating prompts me to go to Edge but it’s detecting Safari as the browser and I cannot proceed in completing the process. What is wrong?
Bad Service
I had a disappointing experience with the Moving Sync application and its associated service. While the concept of the platform is promising, the execution was far from satisfactory. The staff members I interacted with were notably unfriendly, displaying an unprofessional tone throughout our communication. Rather than assisting or resolving concerns, their approach felt uncooperative and dismissive.
There was a clear lack of customer support and accountability, which made the entire moving process more stressful than it needed to be. I expected a smoother and more supportive service, but unfortunately, that was not the case. I hope the team takes this feedback seriously and works toward improving customer interactions and overall service quality.
There was a clear lack of customer support and accountability, which made the entire moving process more stressful than it needed to be. I expected a smoother and more supportive service, but unfortunately, that was not the case. I hope the team takes this feedback seriously and works toward improving customer interactions and overall service quality.
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