Long wait times and Bad application
Honestly I shouldn’t be sent on a scavenger hunt to go find my food. It took 3 hours to finally get everything settled but when contacting customer service they were not very helpful either.
Whenever you try and enter any credit card information the application will keep jumping/reloading the screen.
Whenever you try and enter any credit card information the application will keep jumping/reloading the screen.
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Super disappointed
If you can use another app, do it. I set a time for a delivery, never got a confirmation, started a chat where the person told me that my food would be delivered a half hour early because that’s “the time I set.” I said fine because I figured early food is better than late. No I was wrong. Not only was my food late, but I started another chat to figure it out and all they could say was sorry for the delay and that in the future they’d try better. Then THEY ended the chat. When I still have no idea how long or where my food is exactly, and I’m the one paying for it, but they can just stop talking to me and ignore me if they want. Such a waste of time.
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Inaccurate
The estimated time of arrival ended up being an whole hour late. There is no customer service whatsoever to speak with someone about issues. Won’t be ordering from mr. delivery. Also like to add all their promo codes are trash and never work.
Do not recommend
Used this once and never again. I ended up getting the wrong food and they couldn’t get my actual food delivered too me so they were supposed to give me a refund and I never got it. I called there customer service 3-4 times and they kept saying they would call me back within 24 hours and never did! Horrible 🙅🏽♀️🙅🏽♀️🙅🏽♀️
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Horrible
I created an account with my address and everything only to find out that they don’t deliver in my area. As a good delivery app I feel they should deliver all over. If not they should thrill you ahead of time that they don’t deliver to certain areas.
Very difficult to navigate
The login/track/shopping cart bar pops up at the bottom at random times as does the search bar. I thought at first that you had to scroll to get it to pop up, but it does does it at random times. When trying to write a review, the app glitches and kicked me off. It’s really my last resort delivery app because of the navigation, but the options are great and the delivery has been great so far, so that’s why I’m giving it 3 instead of 1 star. If it was based on just the app itself, it would be a 1. An update to the app to make it more user friendly would make this app much better than the other food apps, so I’m hoping that happens soon.
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Great but takes a long time.
Mr. Delivery is a great app to use when you want to order food from home. The only downside to this is that it takes a while. But you can counteract that and occupy yourself and it feels like a short amount of time. Would recommend if you don’t want to use a credit card. Just a wait but it is a fine app overall.
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Slow and cold
The worst delivery. Twice now my food has to be reheated. Stone cold. Serious incompetence here. The only reason I ordered twice through them was because of options like another user said. Not worth it.....
Review
The food was just a tad late, due to the driver having multiple other deliveries but the food arrived hot and the driver was pleasant. I’d highly recommend. This is an awesome up and coming company and thank you to Hayden the rep that I talked to while wondering where the food was. I got a $10 credit for the food being just a little late and it is over all a great experience.
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Awful app
It has so many great food options but the app is awful. Very glitchy and crashes all the time. The map showing where your driver is at is pointless because it’s always extremely delayed. It’ll show that the driver is at the restaurant when they’re actually knocking on my front door.
They just need to make a better app and they could be one of the top food delivery services.
They just need to make a better app and they could be one of the top food delivery services.
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Unbelievable (BAD)
Never using this app again. They completely messed up my order twice and didn’t get me a full refund in the end of it. Spent almost three hours dealing with it and will never NEVER do it again.
Good delivery service. Their website and app, not so much.
I wish this app and their website weren't so needlessly difficult to use. On their website, you'll always see some sort of technical or design failure regardless of which web browser you use. You'd think the app would be free of such issues but you couldn't be more wrong as that also has numerous issues. When you actually manage to finish placing an order, the driver shows up within a reasonable amount of time given the distance and I've almost never had an instance where a driver didn't bring me what I wanted.
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Terrible
The only reason we use this app is because of the options. The navigation in the app is almost impossible. I actually was leaving an in app review on how bad it is, and it glitched and kicked me out. So the app is officially so bad that it is a challenge, just to complain.
On top of the app being terrible, I had a 2.5 hour wait time a few months back and was told that we would be contacted and be refunded and have a credit on our account within a week. I was never contacted. I tried the “contact us” portion of the app and it gives you different predetermined issues that you can enter, but you can’t edit it.
Overall, it’s a terrible app, awful customer service from the people overseas that were supposed to contact me (although the people that deliver always seem to be nice) and decent options for food. If you have Grub Hub or Uber Eats. Just use them and save yourself the hassle.
On top of the app being terrible, I had a 2.5 hour wait time a few months back and was told that we would be contacted and be refunded and have a credit on our account within a week. I was never contacted. I tried the “contact us” portion of the app and it gives you different predetermined issues that you can enter, but you can’t edit it.
Overall, it’s a terrible app, awful customer service from the people overseas that were supposed to contact me (although the people that deliver always seem to be nice) and decent options for food. If you have Grub Hub or Uber Eats. Just use them and save yourself the hassle.
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Has never worked
I have attempted to order Mr. Delivery on several occasions and not once had it worked. The buggy interface makes you complete your order several times, or it will just never process.
Mr. Delivery is much better off spending money on their App development than gimmicky merchandise giveaways on campus. Sad to see such a waste of time and effort.
Mr. Delivery is much better off spending money on their App development than gimmicky merchandise giveaways on campus. Sad to see such a waste of time and effort.
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Sometimes You Wait...and Wait
Sometimes, the restaurant doesn’t even get the order until a half hour after you place it. You end up waiting 1.5 hours for food that takes 10 minutes to pick up, because no drivers are available. Hopefully, it’ll get more popular, they invest more into the app itself, and more people decide to drive. However, Mr. Delivery does have a much broader selection of restaurants in my area than any of the competition I’ve checked out. It’s worth giving a chance, unless you’re really hungry.
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Worst service ever
Drinks missing and those that were delivered wrong. Part of a menu item was missing. Would not deliver the missing menu item for the order entree. Offered to refund for wrong drink and missing drink. Would not refund for the entree that was missing a main part of it. Offered a $5 future credit. As if I’m going to use their services again. Will have to dispute this with my credit card company. Their customer service has no ability to actually take care of anything. Waiting on a service ticket return call... about getting the entree refunded off the ticket. So why have customer service that cannot do anything. Do not even bother downloading this app
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Terrible business
Tried ordering from a restaurant in Bowling Green, KY. Payment went through and the driver went to get the food and then called and said that the restaurant would not give them our food. At this point it had been over an hour and at this point Mr. Delivery was closed and no food or refund. And they refused to refund the next day. Never use this company.
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If this is your only option, then sure.
No other app would deliver Panda Express, so I appreciate them being able to get it. Other than it taking more than hour to get here, not bad.
DO MOT DOWNLOAD THIS APP
This “service” its THE WORST DELIVERY BUSINESS I’VE EVER SEEN!!!
It takes them more than one hour to bring the food to your place, no matter if you give them a good tip.
It is AWEFUL!!! So unprofessional and they don’t check orders when they pick it off, so you can get somenthing you did not ask for and you are not getting your money back!
It takes them more than one hour to bring the food to your place, no matter if you give them a good tip.
It is AWEFUL!!! So unprofessional and they don’t check orders when they pick it off, so you can get somenthing you did not ask for and you are not getting your money back!
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Poor quality
I had to fill out my credit card 3 times before the app quit kicking me back to the checkout order screen. Also can’t order from multiple restaurants, which is ridiculous. I also tried to put 0$ for tip in the app because I want to tip in cash to avoid taxes for the driver, but after placing the order I found that they charged 18% tip anyway. I recommend takeout waiter, if they’re available.
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