MR PORTER User Reviews

Customer Experience

Positive experience62.9% of reviews
Neutral5.2% of reviews
Negative experience31.9% of reviews

~ Based on 307 written reviews from the US App Store.

What users say

Is MR PORTER Safe?

MR PORTER: Shop men’s fashion appears safe based on user ratings. AppsHunter Safety Score for MR PORTER is 98/100.

This assessment is based on 23,071 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
0.9% of ratings suggest some concerns
1.2% of ratings point to a risky experience

~ Based on 23,071 App Store ratings for MR PORTER.

Is MR PORTER Legit?

MR PORTER: Shop men’s fashion appears to be a legitimate app. AppsHunter Legitimacy Score for MR PORTER is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Measurements make no sense

Always hesitant to purchase online, was looking at a terry polo shirt from sunspel that somehow has smaller measurements on the XL than the L which I would imagine is not accurate.

Needs update

App keeps logging me out. Has error message when I try to view past orders.

All sorts of issues

Frequently, upon clicking on any link on the homepage, No Items Found comes on screen. Doesn’t matter which link you click on homepage.

Couple of months back, the prices on app were different than if you open the website on a browser. I got more discount using website on a browser.

The favourite list has limitations to the number of favourites one can save. It won’t save and give you an error but won’t suggest if you should create a new favourite list. Why can’t the list be long enough in the first place.
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Response from developer

Hi JustMayank, Thank you for your feedback. Thankfully we found this issue and have updated the links on our CMS. The prices should not be different between platforms as we are using a common back end. Manage your favourite designer does not have a limitation on the number of favourite brands you can save on the native app then shop items only from these favourites. If you would like more information about how to use the favourite designers feature then please contact our customer service team on feedback@mrporter.com. Thanks, MR PORTER

Fix your app

I need to delete the app all the time. It doesn’t recognize the password and or user.

Delayed Shipping and No Customer Service

Website says orders arrive in five business days, but after four business days the item hadn’t even been shipped yet. No customer service other than AI agent.

Customer service

No update on the status of my order for 1 whole week.

Not refund for flawed item

They sent me a 800$ jacked flawed and they kept me in a never ending email loop but ultimately no refund has been issued.

Jerky

Just updated app. Scrolling is extremely jerky (iPad Pro M4 running iOS 26.4). Not using till fixed

New update is painful to navigate

Collection is fantastic and I’m not a millionaire but I enjoyed to original ui with the ability to customize the search in detail and it felt like a smoother experience before, love the app I’m sure the people are great too but solely the sales process should be seamless

Where is my purchase?

Only part of my purchase has arrived. Where is the rest of it?

Over priced items

I can’t see how this website provides value for money. Everything that I looked at I have found for significantly less elsewhere.
Nothing special about this app.

Over priced items

I can’t see how this website provides value for money. Everything that I looked at I found to significantly less elsewhere.

Legit

I bought 2 Amiri bones hoodies they are authentic. Would love to shop with them again.

Order

Ridiculous you keep canceling

Artikel lassen sich nicht sortieren oder zurückgeben mit UPS Rücksendeschein in meiner Region!?

Leider ist es nicht einfach oder überhaupt möglich ohne 50 km zu fahren die UPS Lieferung wieder oder ohne ein Firmenaccount zu bestellen bei UPS eine Lieferung abholen zu lassen!?

Response from developer

Hallo FFreudenberger, Vielen Dank für Ihr Feedback. Es tut uns leid, dass eine Lieferung zu Ihnen nach Hause nicht möglich war. Bitte wenden Sie sich an den Kundenservice unter feedback@mrporter.com, der Ihre Bestellung abschließen oder eine Rückerstattung durchführen kann. Wir bieten unseren Kundinnen und Kunden auch die Möglichkeit, Lieferungen an ihren Arbeitsplatz senden zu lassen. Dies könnte für zukünftige Bestellungen nützlich sein. Vielen Dank, MR PORTER

Style

The only place I’ve had enough variety to create and build my own style. Love Mr.Porter!

Top tier

Love Mr P

Great products

Excellent online shop. Great products carefully packaged and delivered with care.

Issue resolved

Had some issue with customer service, but seems to be resolved after email communication. Will see if the issue happens again in the future.

Fantastic website

Fantastic brands lots of styles for all year round I’d shop
There again.