First time ordering
Placed an order for one day shipping on multiple items. I was leaving for a trip the following day. One item that was supposed to be delivered on Friday was scheduled for Monday delivery. The same item different size was scheduled to arrive 3-5 days later. No communication to tell me this is the real offense. Customer service was not great and English wasn’t their first language so a 2 minute conversation turned into a 20min.
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Measurements make no sense
Always hesitant to purchase online, was looking at a terry polo shirt from sunspel that somehow has smaller measurements on the XL than the L which I would imagine is not accurate.
Needs update
App keeps logging me out. Has error message when I try to view past orders.
All sorts of issues
Frequently, upon clicking on any link on the homepage, No Items Found comes on screen. Doesn’t matter which link you click on homepage.
Couple of months back, the prices on app were different than if you open the website on a browser. I got more discount using website on a browser.
The favourite list has limitations to the number of favourites one can save. It won’t save and give you an error but won’t suggest if you should create a new favourite list. Why can’t the list be long enough in the first place.
Couple of months back, the prices on app were different than if you open the website on a browser. I got more discount using website on a browser.
The favourite list has limitations to the number of favourites one can save. It won’t save and give you an error but won’t suggest if you should create a new favourite list. Why can’t the list be long enough in the first place.
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Fix your app
I need to delete the app all the time. It doesn’t recognize the password and or user.
Delayed Shipping and No Customer Service
Website says orders arrive in five business days, but after four business days the item hadn’t even been shipped yet. No customer service other than AI agent.
Customer service
No update on the status of my order for 1 whole week.
Not refund for flawed item
They sent me a 800$ jacked flawed and they kept me in a never ending email loop but ultimately no refund has been issued.
Jerky
Just updated app. Scrolling is extremely jerky (iPad Pro M4 running iOS 26.4). Not using till fixed
New update is painful to navigate
Collection is fantastic and I’m not a millionaire but I enjoyed to original ui with the ability to customize the search in detail and it felt like a smoother experience before, love the app I’m sure the people are great too but solely the sales process should be seamless
Where is my purchase?
Only part of my purchase has arrived. Where is the rest of it?
Over priced items
I can’t see how this website provides value for money. Everything that I looked at I have found for significantly less elsewhere.
Nothing special about this app.
Nothing special about this app.
Over priced items
I can’t see how this website provides value for money. Everything that I looked at I found to significantly less elsewhere.
Legit
I bought 2 Amiri bones hoodies they are authentic. Would love to shop with them again.
Order
Ridiculous you keep canceling
Artikel lassen sich nicht sortieren oder zurückgeben mit UPS Rücksendeschein in meiner Region!?
Leider ist es nicht einfach oder überhaupt möglich ohne 50 km zu fahren die UPS Lieferung wieder oder ohne ein Firmenaccount zu bestellen bei UPS eine Lieferung abholen zu lassen!?
Response from developer
Hallo FFreudenberger, Vielen Dank für Ihr Feedback. Es tut uns leid, dass eine Lieferung zu Ihnen nach Hause nicht möglich war. Bitte wenden Sie sich an den Kundenservice unter feedback@mrporter.com, der Ihre Bestellung abschließen oder eine Rückerstattung durchführen kann. Wir bieten unseren Kundinnen und Kunden auch die Möglichkeit, Lieferungen an ihren Arbeitsplatz senden zu lassen. Dies könnte für zukünftige Bestellungen nützlich sein. Vielen Dank, MR PORTER
Style
The only place I’ve had enough variety to create and build my own style. Love Mr.Porter!
Top tier
Love Mr P
Great products
Excellent online shop. Great products carefully packaged and delivered with care.
Issue resolved
Had some issue with customer service, but seems to be resolved after email communication. Will see if the issue happens again in the future.
