Terrible App!
This new app is terrible! Not user friendly at all & nothing works! Absolute rubbish!
Great Upgrade
It works perfectly and everything is accurate and accessible.. I don’t see why some are having issues with it I had no issues from day one of using it.
You need to ensure that your phone is updated to the latest software and try deleting it and installing it again if you have issues. I think this would solve most issues people have. It’s definitely a 5/5 rating from me.
You need to ensure that your phone is updated to the latest software and try deleting it and installing it again if you have issues. I think this would solve most issues people have. It’s definitely a 5/5 rating from me.
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Do better
I thought upgrading means bringing something better but as for this app it is worse than the previous version cause at least with the previous one you had more options but this one is not user friendly and it is having lack of options. I don’t even wanna touch the account payment option. Tell me why does it always require me to enter my card number whereas I’ve already done it before?. MTN do better!!!!
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Cant access
The app won’t let me access my account it keeps saying “cannot read properties of nul (reading asset “ over n over again ive tried updating it changing the password nothing is working very frustrating
Buggy!!
Registration is unintuitive and buggy. Horrible first experience that makes me want to switch to another provider. Get your basics right!!
Can’t connect or buy data
I’ve been having problems with this application since I installed it 1 month ago. I cannot buy data via my bank cards and when I would try to buy data with airtime the application it either gives me an error or crashes. Sometimes it gives me an error and says I have insufficient airtime. If there is no update resolving these simple issues I will gladly remove this application.
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Worst Nightmare
It is impossible to link a number using this App, it rejects the facial selfie and worse part it even rejects the Physical ID. This is by far the most frustrating App I ever used. Was this thing even tested?? The previous App was 100 times better than this one, now I can't access my monthly statement because the stupid App can't link router number.
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Transfer
No airtime or data transfer feature
Wolf
Shocking experience, all my linked numbers over 24 are no longer there. I now have to find every device that has SIM and recreate this link by removing the Sim as the devices are cameras no screen & insert into a phone. What a pain. It’s going to take days. MTN Store is not interested in assisting The only reason why I went with MTN was for this reason. I am tempted to cancel all 24x contracts. If only I could give a zero rating, but 1 star is the lowest sadly!
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It’s as bad as others say it is
It has literally taken me over 90 minutes to simply top up using this non-functioning app. It’s actually laughable that this app is connected to a global company. It continuously times out and doesn’t allow me to remit payment so that I can recharge. At this point, just let a kid use AI to rebuild this app. Surely they will do a better job.
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Response from developer
Y'ello, we are sorry to hear about the difficulties you have experienced and appreciate the feedback you have provided. Please ensure that you are using the latest version of the MTN App. Please send us a private message on our official social media pages on Facebook/Instagram/X if the issue persists so we may assist further. ~NEM
Useless
Tried to register, and it tells me to use my phone number. Tried that, and it still doesn’t allow me to register because my number “already exists”? So, tried to log in instead, and it still doesn’t work. I don’t get it.
Before phasing out the old app, they have to make sure the new one actually WORKS.
Before phasing out the old app, they have to make sure the new one actually WORKS.
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New app not working
I don’t understand how you want me to switch to a new app if the app doesn’t even open. I wish I could rate this 0 stars. Now we’re stuck with a predicament, when the old app goes out of date and doesn’t work, what app do we use if the new app doesn’t even open? And don’t tell me to fill out more forms or share more of the issue. Fix the new app. That’s all that needs to be done.
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best network in ZA
MTN is the only network in za that lets you download their app without needing to change your region on your apple account.
by far the best network in za and the best app, really easy to top up and buy data. My only issue being that it lags and heats up my phone, it needs better optimisation.
by far the best network in za and the best app, really easy to top up and buy data. My only issue being that it lags and heats up my phone, it needs better optimisation.
I’m frustrated
Im highly disappointed by Mtn. Have you tested the app and really approve it? Because this app is useless. I have two mtn numbers, the other one is contract, and everytime i try to top up my contract data. There would a technical issue, im ask to try again. Everyday same glitch. I tried switching it of, clearing cache, or deleting app and so on. No luck. Secondly i cant seem to log in smooth using both numbers back to back without the app kicking my other number. Mtn please fix this. Im highly annoyed and disappointed how hard it is make my life simple.
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Technical issue
I have been using the app for a couple of months now and every single month when I need to top up through the app I get an error message that there’s a technical issue! And it stays that way for days until it spontaneously works again. It is very frustrating and needs to be fixed. When I call in I’m told I need to go to an mtn store for a top up if the app isn’t working and that’s not always possible. Please look into this!
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What a useless App wish I could give no stars
I bought an MTN eSIM expecting a quick, digital, convenient experience. Instead, it’s been nothing but frustration.
First, I tried to self-RICA — it simply won’t let me. I keep getting told to “try again” or go into a store. That completely defeats the point of buying an eSIM in the first place. If I wanted to stand in a queue, I wouldn’t have chosen an online option.
Then I tried to link my number — technical error. Every time. No explanation, no solution.
And support? Nowhere to be found.
No proper online portal to log in from a laptop (in 2026 — shocking), no live chat, no chatbot, no clear help process. Just dead ends.
This has been a waste of time and money. An eSIM is supposed to make life easier — MTN’s system does the exact opposite.
First, I tried to self-RICA — it simply won’t let me. I keep getting told to “try again” or go into a store. That completely defeats the point of buying an eSIM in the first place. If I wanted to stand in a queue, I wouldn’t have chosen an online option.
Then I tried to link my number — technical error. Every time. No explanation, no solution.
And support? Nowhere to be found.
No proper online portal to log in from a laptop (in 2026 — shocking), no live chat, no chatbot, no clear help process. Just dead ends.
This has been a waste of time and money. An eSIM is supposed to make life easier — MTN’s system does the exact opposite.
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Can’t buy new credit as can’t put in a card. cvv field not showing
Can’t buy new credit as can’t put in a card. cvv field not showing
Stuck in a loop
Trying to register for the first time for a new number, but it says the number already exists, then asks for a pin.
Difficult navigation and incomplete info
This is the worst of the 3 apps MTN launched ... why always a new one .
My major issue is that the shareable contacts' information is not on the new app , I therefore need to still use the old app.
The new app, is not intuitive and makes me the user look for things longer than normal. App2 is better , why will you fix the navigation and shareable information.
My major issue is that the shareable contacts' information is not on the new app , I therefore need to still use the old app.
The new app, is not intuitive and makes me the user look for things longer than normal. App2 is better , why will you fix the navigation and shareable information.
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The new app needs to be reviewed
The app does not work efficiently. The only thing that can be done at times is buying data. All the other features glitch, especially the upgrade deals. After checking for new upgrade deals the app closes and then you're bombarded with Spam phonecalls from the MTN upgrade line. It's quite frustrating.
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