MTR Mobile User Reviews

Customer Experience

Positive experience38.1% of reviews
Neutral10.3% of reviews
Negative experience51.6% of reviews

~ Based on 281 written reviews from the US App Store.

What users say

Is MTR Mobile Safe?

MTR Mobile appears safe based on user ratings. AppsHunter Safety Score for MTR Mobile is 85/100.

This assessment is based on 479 user ratings, with an App Store average of 4.3/5.

Safety Analysis

83.9% of ratings point to a safe experience
2.9% of ratings suggest some concerns
13.2% of ratings point to a risky experience

~ Based on 479 App Store ratings for MTR Mobile.

Is MTR Mobile Legit?

MTR Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for MTR Mobile is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

MTR Mobile

It keeps us updated of any train information, it provides useful information of any station, for example, which is the best exit for our destination, which cabinet gets less people. It gets game for us to earn points, the information provided in the app is beneficial to our daily life.

No support and dosent send you any password back to your email when you forgot your password

No support and dosent send you any password back to your email when you forgot your password

Doesn’t work.

The app can’t connect to the server.

Not from

Yea

Can share points with others?

Would rate 5⭐️if points can be shared with other members . Thanks.

Good

Truly effecient

Amazing subway

Hong Kong MTR is a lot better than New York and London subways. Well organised and user friendly with the best APP. HK MTR is the best and honourable to be No#1 in the world. Congratulations!!👍🏻👍🏻

Tell me when I’m in Hong Hom

If you know there’s a problem with the train starting at Easter instead of holding me on a train or almost 10 days in Mom tell me to get off the train and get on the other line. The only reason you would do that because the system simply communicate well somebody selfish about their own turf/responsibilities.
Smart think about it you would’ve had an artificial intelligence system all in and set up until the minute there was a problem you would’ve taken care of it.
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ใช้งานง่าย มีเส้นทางให้เลือกหลายเส้นทาง

เป็นแอปที่ใช้งานง่ายครับ มีเส้นทางให้เลือกหลายเส้นทาง
พิมพ์ไม่กี่ตัวอักษรก็ขึ้นชื่อสถานีให้เลย สะดวกมาก
เป็นหนึ่งในแอปที่ต้องใช้ในการเตรียมตัวไปเที่ยวฮ่องกง
รวมทั้งเมื่ออยู่ที่ฮ่องกงด้วย

Disappointing

The stupid app never sends the OTP code, and if you try to start all over it won’t let you reuse your email which you signed-up with
because it wasn’t authenticated. Very poor programming.

Seems it has no memory built-in for autofill or facial recognition.

Maybe this is a PalmPilot program?

It loads and processes super slow with full bars and 5G.

Being in Hong Kong one would expect exceptional service and technology, so it must have been outsourced somewhere. Support and FAQ’s are worthless.
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Points earned

Great app! Suggest that submitted recipes for earning points can be edited or removed. In case of submitting wrong receipts or information, if it can be edited or removed. That would be far more effective and convenient for both users and MTR crew so that staffs do not have to deal with wrong transactions to save your work loads while increase efficiency. Thank you.
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Awful app

Too many features and options. It’s like a developer team has gone mad and been allowed to do what ever they want. Adverts everywhere loads of options. I just want to see mtr map and go from A to B clear out the awful design and clunky features they pointless!

使用唔方便

使用唔方便

Best MTR mobile app

This app save me a lot of time while I am in HongKong.

連用都還沒用…

需要驗證 卻一直沒收到簡訊?
沒有辦過的信箱卻顯示已經使用過?

Rubbish App

Awesome

Awful GUI

I think we hk people can do a much better job. You can compare with other applets like the one in Shenzhen metro. - for example, just think of how buttons you bone to press to get a suggested route from one place to another. The previous iteration was better. Another frustrating thing is, if there is a new app update, the app requires you to update prior to use. I understand the logic behind it , but just imagine if you are without internet at the time and wanted to check? These things happen for tourist. I firmly believe that you guys are do a much better job, wish you can improve the app asap. I will be watching .
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とても、分かりやすい。使い易いです。

使い易いアプリです。

Server is frequently down

Frequently cannot connect to server despite mobile signal is full plus with WiFi.

Poor UI

the content is useful. the map goes up and down when you choose the destinations. especially the pop up at the bottom is not useful at all.