Overall
Please do yourself a favor and do not do business with this company. I have my 401(k) from my previous employer with them, and so far all I have received are excuses. Every time I follow up, they claim I am missing paperwork or need to complete additional forms, even though I have already submitted everything requested. They continuously give me the runaround with no real progress or solutions.
If you currently have money with this company, I strongly recommend withdrawing it as soon as possible.
My case was assigned to David Arnold, and the experience has been extremely frustrating. He does not answer phone calls, and when he responds to emails, it is only to request more paperwork or shift responsibility—never to provide a clear resolution. This company it’s wordless and the people who work there are so incompetent.
If you currently have money with this company, I strongly recommend withdrawing it as soon as possible.
My case was assigned to David Arnold, and the experience has been extremely frustrating. He does not answer phone calls, and when he responds to emails, it is only to request more paperwork or shift responsibility—never to provide a clear resolution. This company it’s wordless and the people who work there are so incompetent.
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Worst app ever
Can’t image a legit company could run such a garbage app
Just Doesn’t Work. Makes me question investing with MoA
This app on iPhone works only 10% of the time and that’s being generous. In this day and age it’s outrageous that a finance company can’t get its act together and provide an app that’s functional so investors can track their accounts. This lack of functionality is a long standing issue. Get it fixed!
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App hasn’t worked all year
App doesn’t work. Reported to the company several times.
Unbearable App
Do these people even try to upgrade this App or fix issues? I’ve never been able to get it to work.
Terrible - the worst
Probably the worst app I’ve ever used. Their app and web site never work right. Try to login and the app just hangs (all the time!). Try to go on site and it tries to load and then just fails. Their tech team needs some serious work. It’s scary that this is where my retirement fund is. Due to technical issues, I can’t even check my balance.
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One big glitch
The app never lets you log in except for once in a blue moon. Save yourself the hassle and don’t bother downloading. Huge disappointment. My Trowe price app is way better.
Never use the app and invest with this company
You will finally lost your 401k fund with a ridiculous excuse
Home Screen Only
Won’t fully open. Shows home screen under the “please wait “ message. You can see your balance but that’s it. You can’t get any further.
Awful app
Only three updates and they were all a year ago? It shows. Do better, MOA. Most people access financial websites through apps nowadays, so get with the times!
Terrible Glitchy App that doesn’t foster confidence in MOA
Nothing works well on this app. Sometimes screens appear and sometimes they don’t. Buttons don’t respond. There is very little in terms of functionality and information on the app. Really terrible and I am now really disappointed I moved from TIAA which has a far superior app in terms of functionality and types of information available. I’m trusting MOA with my money but this app gives me pause. Fix it quick!!!!
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Embarrassing
It’s very unfortunate MOA tech team is not reviewing these reviews as I am seeing a similar trend! Unfortunately, I am experiencing the same issues as everyone! There needs to be an update on this app!
Holy Cow What a Bad App
MOA should be embarrassed by how crummy this app is. It’s slow, it’s unreliable, it’s limited in its function to the point where it makes me actually wonder about the company itself.
Customer Service Rep
This company is redicious with and without the app they get no stars from me I call to check the status of my withdrawal from my account these people had me on hold for 1hr and 15mins for 2day I have not ever experienced any like this so I hung up these are poor reps period I wouldn’t recommend any employer to use this company very poor customer service they give you a hard time to get your own money 6and more months waiting period they treat your money as if it’s theirs never have I ever experienced this type of treat ment they need to be replaced and reported trouble the worst ever
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Busted app
App doesn’t work. After attempts to login to my employer sponsored plan, the app just stays on the login screen. Doesn’t let u see your account or anything. Had to uninstall just to retry. Closing the app out doesn’t do anything to help.
Doesn’t work
The app doesn’t work. Can’t get past the login screen.
Terrible
Can’t even login to the app, constantly get an error. The web browser login for Mutual’s site is just as bad, can’t login to it 90% of the time. Astonishing how terrible my experience has been with this company.
It does not function, at all.
I downloaded the app as one does. Every login attempt takes me to an MOA webpage which immediately loops back to the app login screen. I mean, why bother with the app at all. With all these reviews, going back months, it seems this app is unsupported. Hope they’re doing better with my retirement funds.
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App doesn’t open
App goes to login screen and when you press login it kicks you back to the same screen. Why bother?
Doesn’t work
I tried to login into my account but it keeps kicking me out. I deleted the app and login again, but still gave me the same issue. The app is useless if this doesn’t get fixed.
