Poor UX
For a tech-first company with great quality products, the customer service via the app as well as the chat function can be drastically improved. Waited online in the chat for over an hour and then it just crashed 🚫
App is useless - features not available
Technical team unaware / unwilling / unable to address the issues. So odd that they are so incompetent!
Face recognition?
Come on MWEB - Face recognition rather than a SMS to get full access to my own account.
It’s 2024!
Please, join us!
It’s 2024!
Please, join us!
Payment button unresponsive
This app has potential but it’s glitchy. I’m trying to change from monthly “cash” payments to debit order. I enter all details and then press the “pay” button or whatever and it does nothing… tried multiple times. I can’t get any luck either on a web browser.
APP does not work
This app is terrible, you cannot get any billing information, even billing on the website does not work. What is the point of having online tools that do not work and cannot provide the information you require. Billing is supposed to be available on the 10th of the month, however not there. No customer focus and a total waste of time.
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