Do not purchase
I purchased rhythm and they switched up the plan. After I already purchased it. Then they told me they would send me my other aligners and still haven't sent them to me. It's been over a year. They only sent me half of them to start, but I paid for all of them up front. Still waiting over a year!!
Bad Customer Service
I went through the entire process and just need them to send me my retainers and I have emailed them probably ten times and they just keep saying we will review this information and get back to you. It’s been MONTHS and my teeth are moving and they owe me my retainers I paid for them.
Scammers
No customer support - do not buy from these people
Too much difficulty receiving helpful service
It is terrible trying to navigate their site. I’m having trouble buying replacement retainers.
They want me to sign inform and will not give me
They want me to sign inform and will not give me
Are they out of business?
Can’t get my retainers orders - can’t get customer service. I can log into my account but just get stuck in an endless loop trying order my new retainers. Been on this program for 3 years and all of a sudden I am ghosted???
Useless app
You can’t do anything in the app. You can’t order retainers. Literally everything has to be done on the site.
Don’t waste your money
I used the liners couple of months and it is not help me they always send me incorrect aligners. I tried to call customer service and they provide service via phone. How support can see my teeth via the phone chat.
Do not buy the stuff and do not waste your money
Do not buy the stuff and do not waste your money
Frustrated & Lost
The app is not properly tracking progress and will not let me alter or update my details. When contacting customer service I am given no help with the exception of them trying to sell me additional things. I was suppose to have a “lifetime” guarantee however there is no support or guidance. I spent an outstanding amount of money on my treatment plan to have an app that does not properly work, a dental team that is nonexistent and a loss of funds I won’t see any benefit from.
Show more
Did not have good results
I wore the aligners as instructed but did not see results.
Don’t waste your money
Will not ensure that you’re happy with your end result before forcing you into retainers.
I normally don’t write bad reviews and I wished that I paid attention more to the ones I saw before I invested in Byte.
I followed the directions and check-ins religiously and would report ill fitted aligners/pain during each check in. I was never told to stop and stay in a set of aligners for a longer duration or given any guidance other than to file down pain points.
I got through my entire top treatment and was devastated that my teeth didn’t look much different. The app prompted me to order retainers and I put in a request that I wasn’t happy with my results. Then, and only then did the dentist that was supposed to be looking at my check-ins actually decide to look at my progress.
I was then instructed to go all the way back to step 4 of my treatment plan and to wear the aligners longer.
I went through and did the entire process again from step 4.
My aligners fit great with the
Extended amount of time. But I again finished my top treatment and my top teeth still weren’t straight. They sent me an “over correction” with a few more aligners.
During this time my app quit working properly because it wouldn’t recognize the “over correction aligners” that they assigned to me. I had tried multiple times to get it resolved before I gave up. I wasn’t able to check in and it wouldn’t offer the right number of aligners on my app.
So I just did my best to change out my aligners when they felt comfortable without gaps after 3+ weeks.
I finished the treatment and my front teeth (while much better than they used to be) are still not straight.
I tried again to see if they could fix this as they “guarantee” that they’ll make sure you’re happy with your end result and was told I wasn’t eligible for anymore aligners. (I suspect because I had just finished paying them off).
I’m disappointed and feel that I wasted over two thousand dollars because I am going to have to go to my regular dentist to finish the treatment.
I normally don’t write bad reviews and I wished that I paid attention more to the ones I saw before I invested in Byte.
I followed the directions and check-ins religiously and would report ill fitted aligners/pain during each check in. I was never told to stop and stay in a set of aligners for a longer duration or given any guidance other than to file down pain points.
I got through my entire top treatment and was devastated that my teeth didn’t look much different. The app prompted me to order retainers and I put in a request that I wasn’t happy with my results. Then, and only then did the dentist that was supposed to be looking at my check-ins actually decide to look at my progress.
I was then instructed to go all the way back to step 4 of my treatment plan and to wear the aligners longer.
I went through and did the entire process again from step 4.
My aligners fit great with the
Extended amount of time. But I again finished my top treatment and my top teeth still weren’t straight. They sent me an “over correction” with a few more aligners.
During this time my app quit working properly because it wouldn’t recognize the “over correction aligners” that they assigned to me. I had tried multiple times to get it resolved before I gave up. I wasn’t able to check in and it wouldn’t offer the right number of aligners on my app.
So I just did my best to change out my aligners when they felt comfortable without gaps after 3+ weeks.
I finished the treatment and my front teeth (while much better than they used to be) are still not straight.
I tried again to see if they could fix this as they “guarantee” that they’ll make sure you’re happy with your end result and was told I wasn’t eligible for anymore aligners. (I suspect because I had just finished paying them off).
I’m disappointed and feel that I wasted over two thousand dollars because I am going to have to go to my regular dentist to finish the treatment.
Show more
Poor service
Terrible customer service. There have been issues with my byte and they won’t admit it’s just not going to work for me. I have wisdom teeth and the byte cracked a filling. This required work and now the retainer doesn’t fit at all.
Scam for money..?
So this is going to be long but essentially I bought the byte aligned treatment and protection plan for just under 3,000 dollars. All was going fine until they moved me onto my next set and so I had thrown the old ones away. My mistake I thought new box new process. Then they told me to go back to my old set, when I explained I had thrown them away they said I voided my protection plan and they could no longer continue to work with me. That was confusing to me because what was the point of purchasing the protection plan if it doesn’t account for mistakes..?
I complained to them saying it was just a mistake they then sent me one more set and told me that to keep my protection I would not throw away the old set and to also get a replacement every 6 months which they would then remind me when it is time. Then they had me sign something which I did.
I had thought all was well and so when I reached out because this set is old and a little broken they said that “I don’t meet the criteria to renter treatment”. When I asked why they just repeated the same thing.
Because my treatment has ended I figured this would be a perfect time to really conclude what I think.
So first off the app barely works. They send you emails and such and it’s never in app. What’s the point of having an app that requires you to go onto a site every time.
2nd thing the aligners are cheep, they crack easily don’t often fit comfortably because they don’t cover the whole teeth. Not to mention they really only give you the impression that it’s fixing your teeth because it only really covers the front teeth. The back ones will be in disarray. With that in mind, it also will not necessarily make your bite even. I felt I had a pretty even bite beforehand but by shifting my teeth my often don’t connect now.
Also note by not wearing the retainers your teeth will shift back. By canceling my service essentially my teeth will revert back and I’ve wasted my money.
The customer service takes quite a while to receive response and is often unhelpful. Giving automated responses and so you have to keep going through the process to talk to someone to then be transferred to a superior all through email.
I’m not one to complain a lot but I’ve received better customer service in the worst places. I know for a fact this company will probably just take my money and run so I’m here to just warn you. If you do try to this company don’t throw away your retainers, don’t purchase the protection plan, and honestly understand that this may be more hassle than just going to an ortho.
I complained to them saying it was just a mistake they then sent me one more set and told me that to keep my protection I would not throw away the old set and to also get a replacement every 6 months which they would then remind me when it is time. Then they had me sign something which I did.
I had thought all was well and so when I reached out because this set is old and a little broken they said that “I don’t meet the criteria to renter treatment”. When I asked why they just repeated the same thing.
Because my treatment has ended I figured this would be a perfect time to really conclude what I think.
So first off the app barely works. They send you emails and such and it’s never in app. What’s the point of having an app that requires you to go onto a site every time.
2nd thing the aligners are cheep, they crack easily don’t often fit comfortably because they don’t cover the whole teeth. Not to mention they really only give you the impression that it’s fixing your teeth because it only really covers the front teeth. The back ones will be in disarray. With that in mind, it also will not necessarily make your bite even. I felt I had a pretty even bite beforehand but by shifting my teeth my often don’t connect now.
Also note by not wearing the retainers your teeth will shift back. By canceling my service essentially my teeth will revert back and I’ve wasted my money.
The customer service takes quite a while to receive response and is often unhelpful. Giving automated responses and so you have to keep going through the process to talk to someone to then be transferred to a superior all through email.
I’m not one to complain a lot but I’ve received better customer service in the worst places. I know for a fact this company will probably just take my money and run so I’m here to just warn you. If you do try to this company don’t throw away your retainers, don’t purchase the protection plan, and honestly understand that this may be more hassle than just going to an ortho.
Show more
no response at all
i have been in my retainers for 2 years, 15 up top 9 at the bottom. 3 of my top ones have broken. i’ve emailed the company about this numerous times none responded to, i’ve spend over 3000$ on this and should have better communication this is absurd. i will be taking legal action against them 1/5 stars because at least my teeth straightened up but this company is horrible to responding
Show more
Never got 2nd tray
This company never sent me my second tray of aligned. They just kept telling me to do another week and send new photos. I even tried to speak with a representative, and got the same answer. At one point, I thought they were going to send them, but they never did.
DO NOT DO IT
I paid an extra 700 dollars for the insurance and they will not send you a replacement. I have sent many emails about this and still nothing. I wish I could get my money back because I paid for nothing. I would not recommend for anyone.
not working with iphone 12
tried uninstalling and redownloading the app, but it immediately crashes. is it no longer functioning for iphone 12?
Complaint
I have been using byte for a couple months and I’d have to say I’ve had the worst customer service experience trying to apply my insurance. I’ve been given incorrect links through the app continuously that don’t direct you to the correct sight. Also given incorrect phone number to contact the insurance team you just in touch with a regular byte member that gives the same number that contacts the same team. I work in billing and this has been a complete circle back to where I was the communication is horrible. I tried to tell the representative that I am trying to apply my anthem insurance and they tell me they can’t apply my delta which is the incorrect insurance. It’s very unprofessional especially since I’ve been paying close to $100 a month and I’ve seen no results
Show more
Retainers
Unable to wear my retainer due to my periodontal disease. Getting headaches and pain.
Scam
Scam! Avoid at all costs
Bad product
Did not change my teeth at all, and over charged me.
